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Xoom Energy
- Other
- Sterling Heights, MI
About this business
Location details
13854 Lakeside Cir, Sterling Heights, MI, 48313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am disabled and was happy with **************** but when xoom energy resistive came to the house and diseased me by explaining that the price they quoted me was a bundle rate . The bundle rate was @ the same rate I was already at But it did not change it stay the same through out the cycle . When I received my bill to my surprise it was 130 $ more then it would have been with frontier . I have call several time to xoom and to the agent who set me up on the program . She told me it should be the number she quoted . She has... read more
BE AWARE of this companies contract. I DID NOT renew my contract with them any when they did not get a response from me they automatically put me on a variable rate contract, without my knowledge. They stated that this is what the original contract's terms read. I enrolled with them a few years ago and I have no idea where the "original contract" is to find those terms that gave them the right to enroll me without speaking to me first. No letter, no phone call...nothing. I had only received an "offer" from them to renew, whi... read more
I recently lost my Job and was far behind on a lot of bills trying to keep myself afloat. I had originally made a payment arrangement and received the bill and because i was still very much behind in bills, rent, car payment , insurance, water and electricity I needed just two extra days after the shut off notice to pay the bill just two days. Well the individual told me they couldn't do that and but could put me on another payment plan I would just need to make a payment of $117.28 in 24 hours I agreed and after looking at ... read more
Business response:
In reviewing the customer's records, we note that a Care agent reached out to the customer to advise an extension was granted per her request. In reviewing the recording of the customer's call with XOOM Energy's Customer Care Supervisor, we note the Supervisor remained professional throughout the conversation and did not act in a condescending manner, even when the customer became irate and used obscenities.
They charge for 7 day servise 54.99. not recomended
Business response:
Mr. ****** ******** enrolled with XOOM Energy on January 19, 2018. Mr. ********** local utility provided a start date of February 27, 2018. Mr. ******** contacted XOOM Energy on January 26, 2018 and requested to cancel his enrollment. Mr. ********** local utility provided an end date of March 28, 2018. The charges Mr. ******** references, $54.99, was for his usage for one month of service - February 27 - March 28, 2018. It is important to note the local utility provides XOOM Energy with the customer's usage, and provides bot... read more
This company is horrible, I enrolled thru a so called company named ACN. Was told they had a fixed rate set for a year. Well little did I know that wasn't true. 1st 3 bills came in with a really low rate but after that was charged double the rate which is much higher than AEP. February bill came at $900, March at $399 and now April also $300. For a place that I've lived in for the past 11 yrs and never had to pay those amounts it's ridiculous. Cancelled the service last month but was told it would take up to 2 billing cycles... read more
Business response:
XOOM Energy Ohio, LLC is sorry that Ms. E******** was unhappy with the contract she enrolled in. XOOM Energy's website clearly outlines the products available to customers, including information with regard to promotional rates and terms. The contract selected by Ms. E******** carried a promotional rate for the first 3 billing cycles, which was clearly outlined in the confirmation and terms and conditions. Upon her request on March 30th, Ms. E********'s account was cancelled. Ms. E********'s local utility provided a return d... read more
I liked to share my experience so it wont happen to others. An employee from xoom came to my door and requested to see my electric bill so i did and he mentioned he needed to update. I was especific enough to let him know to not change the supplier because i had a contract for 2 years and i wanted to stay the same so he insisted that he would only update thats it no change everything the same. I had to travel so when i arrived home which it was very little use my bill still came high. Dont recommend this company at all they ... read more
Business response:
XOOM Energy ********, LLC is sorry that Ms. ******* was not happy with the fixed rate contracts she enrolled for. The contracted rates were clearly presented during the sales presentation and confirmed in the third party verification that Ms. ******* completed after the sale.
I did not realize that Xoom Energy was my supplier for just about a year. That is my fault but that is not the problem. The problem is I personally never authorized the change in my gas utility. I called Xoom but they would not speak to me until a verification process was completed (my security information was incorrect). I verified my identity and asked who authorized this change because it wasn't me. They replied by asking me if i recognized an email address. I did recognize the email it was an ex-girlfriends. Her name was... read more
Business response:
XOOM Energy's Compliance team is investigating your concern and will contact you with the results of our investigation. We appreciate your bringing this to our attention and look forward to resolving this in a mutually agreeable manner.
So glad we switched to Xoom on supply- it's about to have Good choices!
Business response:
XOOM Energy Massachusetts, LLC (XOOM Energy) is happy to welcome the ********** to the XOOM Energy family of customers and is looking forward to serving their natural gas and electric accounts. Thank you for being a valued XOOM Energy customer!
been with this company for a number of months at the beginning the rates were good for the past year i just kept paying my bill never realizing that i was been overcharged finally today when i was paying by bill i notice that the comparative gas charges for the company that delivers the gas are 33.59% lower which translate in a overcharge of $49.53 , called xoom energy and was told that these rates are market rates ??? i cancelled my service and recommend other people to pay attention to the bills , i would not recommend thi... read more
Business response:
XOOM Energy New Jersey, LLC (XOOM Energy) notes that Mr. **** enrolled with XOOM Energy in January 2015 for a 12 month fixed rate contract. Upon submission of the enrollment, Mr. ****'s local utility provided an effective start date of April 6, 2015. Prior to expiration of Mr. ****'s fixed rate contract, XOOM Energy sent a notice of renewal that provided the end date of the fixed rate contract, the current fixed rate prices available for renewal, the date that XOOM Energy would need to hear from Mr. **** regarding renewal, a... read more
Frequently asked questions about Xoom Energy
How is Xoom Energy rated?
Xoom Energy has a 3 star rating with 91 reviews.
When is Xoom Energy open?
Xoom Energy is closed now. It will open tomorrow at 9:00 a.m.
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