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Xoom Energy
- Other
- Sterling Heights, MI
About this business
Location details
13854 Lakeside Cir, Sterling Heights, MI, 48313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
worst company ever. I signed a contract to have me gas and electric lowered, the first month i get the bill after i signed and my bill has almost doubled. They lie to you through the contracts and then when you go to cancel they charge you a cancelation fee. So not only are they screwing you out of more money for gas and electric but then they charge you more to cancel it. So within a month i paid double. Even when i called the customer service line to cancel i explained my bill has doubled and he was shocked at all then he ... read more
Business response:
XOOM Energy Indiana, LLC (XOOM Energy) is sorry that Mr. ****** was not satisfied with the 12 month fixed rate contract he entered into for supply of his natural gas account. Upon his request on January 30, 2018, XOOM Energy cancelled his account and his local utility provided a return date of February 15, 2018. It is important to note that Mr. ******'s local utility determines the date of return, not XOOM Energy. It is also important to note that with a fixed rate contract, the supply price remains the same for the term of ... read more
I cancelled my XOOM third party services today. The fees associated with a third party were astronomical. I received my gas bill today and the gas charges were $119.00 and the XOOM supply charges were $154.00 for a grand total of $273.00. As I was analyzing my gas charges, I notice that the supply charges was more than the gas used itself. My home is unoccupied during the day and I have been in my home for over 7 years and NEVER paid a gas bill over $180.00. However, I will pay the cancellation fees, move on with my life, an... read more
I have been a Xoom energy customer for the past 4 years on a fixed rate plan. If you understand how the service works you can definitely see the benefit of being a long term customer.
Promised that electric/gas bill should be lower than ****, where as they are charging more then **** in every single bill with in contract period. I would not recommend to anybody to use their false promises.
My apartment went under water during Harvey. I waited to call and shut off power because at the time the apartment was saying we might be able to move back in. After a few weeks and a visit to our old home it was clear we sadly were going to have to start over somewhere else. I called xoom to cancel service and was told I would get a final bill later that month. I questioned this due to that fact we had no been inside the unit and the building had been under water. They said it would not be a big bill and if I had an issue t... read more
I was talked into using Xoom energy a little over a year ago - by an acquaintance who was offered free energy for some time period if he signed up 10 people - I didn't see a difference between them and *** so I did it for about a year, there was no difference between my earlier bills and the new ones, except Xoom appeared and charged me for 'supply charges' anyway, fast-forward a year or so unbeknownst to me, I was under a contract that needed to be RENEWED I don't wake up every day and read all my mail from utility companie... read more
Business response:
XOOM Energy ****, LLC ("XOOM Energy") is submitting this response to the above captioned complaint. Our investigation into Mr. *******'s complaint has found the following: Mr. ******* enrolled with XOOM Energy on August 19, 2016 through XOOM Energy's website for electric service. At the time of his enrollment, Mr. ******* signed up for XOOM's SureLock 12 fixed rate plan, which provides a fixed rate for a period of 12 months. The terms and conditions clearly explain the renewal process, including timing of renewal notificati... read more
This is an awesome company! There is a reason why they are A+ rated with the Better Bisiness Bureau. When I see these negative reviews I can't help but think they are people who did not understand that they need to somewhat manage their energy accounts. I get an email about a month or so before my term is up and I simply click through the link and in about 2 minutes I am signed up for another term of my choosing. Take advantage of energy deregulation and sign up with Xoom!
Business response:
XOOM Energy ************, LLC is pleased to hear about your overall satisfaction with our company. Our goal is to provide superior value and customer service to all our customers! Thank you for being a valued XOOM Energy customer!
Xoom energy has reliable service and excellent rates. I took advantage of the sure lock rate! Customer Service is amazing and prompt.
Business response:
XOOM Energy thanks you for your business and looks forward to continuing to serve you!
Xoom claimed to provide the cheapest energy, which it might. But what it does not mention in its advertising is that it utilizes a third party to distribute the electricity, thereby doubling the cost to its customers. i live in a duplex and my neighbor who, mind you, lives in the same house, pays a fifth of what I pay. And in order to get out of the contract I have to pay over $200.
Frequently asked questions about Xoom Energy
How is Xoom Energy rated?
Xoom Energy has a 3 star rating with 91 reviews.
When is Xoom Energy open?
Xoom Energy is closed now. It will open tomorrow at 9:00 a.m.
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