Williams-sonoma

Pamela A 

on BBB

5 years ago

TERRIBLE quality control. Ordered a Merry & Bright Advent Calendar as a gift for my daughter in late October. First one received, they ran out of thread on the personalized name (last letter). Called and they did a refund and re-order. Received the second one on Nov. 7th. Opened immediately and a complete letter was missing from the "Merry Christmas" wording. It was missing the 'r' in Christmas. Not sure how something so obvious could be shipped to a customer. Called customer service again and told them the unacceptable issu... read more

Catherine C 

on BBB

5 years ago

DO NOT EVER GET A POTTERY BARN/WILLIAMS SONOMA CREDIT CARD I asked for a Pottery Barn card in August, 2018 to get both rewards and the signing discount. I spent $12,000, accruing $550 + $880 dollars in rewards. On December 24th, 2018 my card was charged $3400 out of the store in Miami where I had used the card once. They canceled the card on the 26th. 3 months later they restored the $3400 and sent me a new card. None of my points were on it. Another 3 months and they finally restored my points, expired. And, in fact they ha... read more

Jeff R 

on BBB

5 years ago

Placed an order with West Elm in July. Still missing several pieces and had damaged furniture delivered. At all times follow up and communication was on me. Beware this company does not value customer service. 

Tracy S 

on BBB

5 years ago

Stay away from ONLINE SHOPPING WITH ANY OF THEIR BRANDS. I cannot stress strongly enough how awful a company this is. When shopping online at Mark and Graham last week, I experienced a glitch in the process of completing the order. Within a minute of placing the order, I discovered that they had set my "default shipping address" to be someone other than me. I began calling immediately and was told that the order had already gone "into process" and could not be changed. It was no more than FIVE MINUTES after the order was pla... read more

Cristina J. 

on BBB

5 years ago

I AM NOT EXAGGERATING - DO NOT SHOP AT WEST ELM. On August 27, 2019, I went to West Elm located on Brooklyn (Main Street) to purchase a sofa. The sales rep advised me that if I wanted to finance the cost of the sofa in smaller payments, I should get the West Elm Credit Card. Not that I needed it, but since she mentioned it would be a easier form of payment, I agreed to the credit card. An inquiry on my credit was made to get this credit card and they confirmed the sofa would be delivered between September 9-23. I patiently w... read more

Emily C 

on BBB

5 years ago

I will absolutely never shop at Williams Sonoma ever again, and neither should you, if you value being treated how a decades-long paying customer deserves to be treated. I received a house warming gift of a dining room table, that was absolutely falsely represented on the website. Unfortunately I was not at home the day it was delivered so I was unable to refuse the delivery, which I would have, given its state. The table looks like it was made of linoleum or plastic, and not wood as the website suggested. Further, the websi... read more

Gemma L. 

on BBB

5 years ago

BEWARE FUTURE BUYER I placed an order for the PB Comfort Slipcovered Ottoman and Chair in July 2019 with a scheduled delivery date of September 2019. The furniture never arrived and I did not receive any communication that it was placed on back order. I called to follow up on the delay and was told the order was not fulfilled. Then I was told the vendor was out of the fabric. Three calls later I was told the fabric was in and I would be pushed to the top of the list to have my furniture produced. Every call I made I was put ... read more

Stephanie K 

on BBB

5 years ago

This is an email I sent to Pottery Barn and in a nutshell of what I have been dealing with: "To whom it may concern: I am extremely disappointed in Pottery Barn and the way my order was handled. I had two rug options to choose between and chose the rug I ordered on September 16 because it had a faster delivery date, which was October 2. My rug never arrived. I went online and I couldn’t believe that my new delivery date said October 18. I was also surprised because I did not receive a courtesy email or call about my delayed ... read more

TBD 

on BBB

5 years ago

Pottery Barn’s inventory management is abysmal. Multiple orders placed to furnish and decorate my new home resulted in store cancellations because items ordered were not in stock with no planned refresh of inventory and back orders of 6-9 months for items listed as in-stock with anticipated delivery within a week at the time I placed my orders. Of note, Pottery Barn never notified me of these cancellations or back orders. I learned about them after contacting Customer Service to inquire about the status of my shipments. I wi... read more