Williams-sonoma

Megstar 

on BBB

5 years ago

Placed an order online, got confirmation. A week later tracking info was still not available. I call to find out where my order is. Item is no longer available. No one was going to contact me to let me know and no one seemed surprised or cared at all that this happened. Shop local. 

Sharon T 

on BBB

5 years ago

I took my time to apply in person for a part time position. ***** called me back within a second and while she was helping a customer off an on. She was so confusing and frustrating and very unprofessional the way she spoke with me. She kept saying my availability is only 3-9:30 and 4-10 and you have 3-8. I said I can do 3-9:30 or 4-10. And she said but you put 3-8. And then she kept arguing with me that my application is not possible. I put my availability 5 times a week at the time of 3-8. I said to her I didn’t have an ab... read more

Claire C 

on BBB

5 years ago

Awful customer service they price matched on the merchant value but they do not agree to refund on the sales tax charged extra against the price difference. Told me a supervisor would call me back but never happened! 

Brittany K 

on BBB

5 years ago

I ordered an expensive bed from West Elm 2 years ago. Last week while sleeping the bed collapsed, the middle support bar snapped in half nearly killing my cat. The next mornings I called customer service and spoke to a nice man. Who set up an appoitnment for someone to bring the correct part and fix it for me 5 days later. I confirmed making sure it was the correct part with him numerous times. Then even called back the day before delivery to re-confirm. Sure enough, this morning they showed up with the wrong part. I had to ... read more

Shannon T 

on BBB

5 years ago

I ordered a rug with 3-day shipping that was not delivered until over 2 weeks later and was not returned my shipping costs. 

Crystal J 

on BBB

5 years ago

Don't do it! Absolutely horrendous experience with Pottery Barn customer service. Made a significant furniture order from the store and was told we wouldn't be charged until the items shipped. Seeing as there was a custom piece in the order it could take 6-8 weeks before it shipped. Ok, that is reasonable and we were in no hurry. Well, it turns out "shipped" for Pottery Barn means shipped to a holding cell somewhere, not shipped to your home. We've been paying for items we have not received and will apparently be obligated t... read more

Anna G 

on BBB

5 years ago

Horrible horrible company! Customer service non existent. Never spending a penny there !!! 

D B 

on BBB

5 years ago

West Elm completely misleads customers by advertising the mass availability of its products and the "stores" in which they're sold. In reality, West Elm's brick and mortar shops, like the one in Emeryville, are nothing but "showrooms" where merchandise is displayed, but not allowed to be sold. How disappointing to want to buy a product directly in front of you, only to be barred from doing so. Each visit to the West Elm Emeryville store results in extreme sales policy confusion, driving customers to make purchases on West El... read more

Jessica L. 

on BBB

5 years ago

I ordered a couch from West Elm in November of 2017. I finally received the couch in June of 2018. Yes you are reading that correctly. Although I inquired about the status... I was told that they couldn’t “locate” the builder and there was nothing to be done. I got the couch in June of 2018. It came damaged and I returned the couch 2 weeks later. It is now May of 2019 and they still have not refunded me my almost $3000 dollars. I have called over 20 times, sometimes staying on the phone for 2-3 hours. Every time they have “f... read more