Williams-sonoma

Keri T 

on BBB

5 years ago

I ordered a knife online on 12/23/18 and had it drop shipped to where I was spending the holidays. It arrived late, after I'd arrived back at home, so then I had to have the recipient ship it to me in my home state. While the knife was in transit for the second time I went to a WS store and held the knife I purchased online, realizing it was not sufficient for my needs. So I bought a second model and planned to return the first knife as soon as it was delivered. When it arrived I immediately called customer service and initi... read more

Barry L 

on BBB

5 years ago

Worst customer experience of my lifetime. I have been trying to get my order refunded for 7 months now. I have already started a lawsuit against the Pottery Barn / Williams Sonoma group for a large furniture order that they failed to deliver (no showed on the delivery date) but still will not refund the order in full. I have been trying for 7 months now to get my order refunded even though they failed to deliver any furniture. I even filed multiple credit card disputes. Pottery Barn fought my credit card disputes and submitt... read more

Mary T 

on BBB

5 years ago

If I could I would rate Pottery Barn Kids with Zero stars! I have had 2 interactions with them and both times I had a problem. I ordered a personalized item for my grandson on 11/23/18. On 12/20 I realized I was charged but never received the item. I called several times and was given a different story each time I called. I finally told them to just cancel the order. The next day I checked my credit card account for the refund but it wasn't there. I called back again and was told it takes 3-5 business days (even though them ... read more

Hilary S 

on BBB

5 years ago

I ordered a chair on November 19 to be delivered in January. On November 27 I got an email that the chair was delayed to March. I called to cancel the order. I was notified that I couldn't cancel the order because it was custom. I understand if it's custom, but clearly if it is delayed to March you haven't started making it, so there's no harm in cancelling it. Except the customer service representative told me it couldn't be done. So today, January 3, I called to check on the status of my chair. I was notified that it was c... read more

Shanna D 

on BBB

5 years ago

This company has the worst customer service in the planet. I ordered a couch on November 4th for which they told me would be delivered in 3-4 weeks. I waited over a month and a half dealing with delay after delay. I was scheduled to be delivered on Dec 31st and I have a NYE party that evening and it was the last possible day to deliver and I get a call on the 30th saying there was a discrepancy with the item with 0 explanation. I will never purchase from west elm again. After countless calls where they throw you into a loop ... read more

Yana 

on BBB

5 years ago

I ordered an item as a gift on 12/17. It arrived quickly. The item itself was as expected, however the box it was in was completely trashed. This was a gift and it was embarrassing to give something in such a poor condition, even if it was the packaging. You would think that a store with their high prices would not make such a mistake. I called and requested a replacement item. The representative helped me and arranged for a replacement item. He advised me that a confirmation email will arrive with a new item tracking number... read more

Christina B 

on BBB

5 years ago

I purchased an American girl 4pc utensil set advertised for kids. The peeler in the set is very dangerous. My daughter is 10 and had a hard time using it so I gave her my peeler and I used this one. I was peeling potatoes and amputated a part of my finger tip. There is no warning on the product nor does it give an age. I sent an email with pics and a few messages of the product and my finger tip which is healing but slightly indented and numb. I never received a callback or email response. Please note I purchased over 600 do... read more

Alan D 

on BBB

5 years ago

= They shipped my item, a $300 espresso coffee maker, with the entire back cut out of the box and random cardboard taped to it to cover it. (It wasn't even shipped in a cardboard box.) I complained that I couldn't give this as a gift and the items were exposed, so I sent it back and asked for a new one. Since that time, I have placed numerous calls to their company, checking on my order that was to be shipped at the beginning of December. Nothing was shipped, and I was told 48 hours, 48 hours. After that time, I called and m... read more

Lauren V 

on BBB

5 years ago

I visited your store in the Annapolis mall on Saturday, December 15th, with the intention of purchasing a nuna stroller, car seat, and bassinet. I was in your store the week prior and was told by a sales associate, an older woman, in her 40’s or 50’s, with shoulder length brown hair, that your nuna rep would be in the store, “all day” on Saturday the 15th. Before I left the store, on Tuesday, the store associate got my information, name, email, and phone number, and told me that she would give me a call if the rep was not pl... read more