Williams-sonoma

Lori 

on BBB

5 years ago

On January 14, 2019, one week after receiving new chairs from pottery Barn, a cushion was damaged. I called customer service and was told I would receive a response within 48 hours. I called back after not receiving a response and was told that my request was not submitted properly. I was given a Quality control Team number and asked to email pictures. I was again told to wait 48-72 hours. Again, no response I sent multiple emails and made multiple phone calls. All gave I spoke to or received emails from gave empty apologies... read more

Roswell S 

on BBB

5 years ago

Aweful customer service and rude manager. I just spent $180 on a comforter and from there I washed it (we do not use bleach). I used the comforter that night and and woke up the next day to see a body sized stain on both sides of the comforter. I have never had any issues with this in my 30+ years of utilizing comforters and was rightfully irritated. I brought the comforter back to the store and was told that I bleached it and that they would not take the comforter back. This is not what happenend and I will be disputing the... read more

Denise B 

on BBB

5 years ago

I ordered a couch on September 3rd, online. The potential delivery week was the week of Thanksgiving, which was great because I had family coming into town. The week of Thanksgiving came and went and I checked the tracking on the website and the date had been pushed to The second week of December. I called their customer service line and was told it was due to the popularity of the item but that they would waive the delivery fee for the inconvenience. As the second week of December was approaching I never got a call to sched... read more

Kristin H 

on BBB

5 years ago

If I could give negative stars I would. We ordered back in August the benchwright double console vanity. We went to install it the 1st of Demember. The top was bowed and cracked. Backsplash was cracked into 2 peices. Called to get a replacement top 6 times our order was cancelled for the replacement no call or email letting us know it was cancelled (mind you our plumber showed up each time for the install waisted money). Received a second replacement vanity top. That one was even more bowed than the first. Just received our ... read more

CeceliaH 

on BBB

5 years ago

Pottery Barn, whose parent company is Williams Sonoma, Inc., sent an email saying 20% off EVERYTHING (in caps and bold). Only later when you start shopping do you find the "exclusions apply" statement. Everything means everything. I feel this heading is intentionally misleading and a false claim by Pottery Barn. I would give a no star rating but I could not post this without giving one star. 

Ty P 

on BBB

5 years ago

Made several large purchases +6k for a new home. Received several items like a mirror, rug and drape rod that were obviously open box and returned from customers although PB were selling for new. In addition, I purchased three drapes and a rug for the home which were returned to the store and the saleswoman told me since its past 30 days all I would be able to receive would be store credit. I told her the policy clearly states that PB return policy is 30 days from when the customer receives the merchandise. Since this was an... read more

Gina L 

on BBB

5 years ago

I am writing this review to warn you of a business that really and truly does not care about the customer or doing the right thing. They will deceive and false advertise in order to make a few dollars. Here is what happened: I ordered a product for my daughter as a Christmas present on Nov. 29, 2018 (because If I ordered on that day, it was half off or so), and it was NOT back-ordered at that time. I received the normal confirmation of the order and the estimation of delivery was 12/5/18. So far so good. Then on 12/7, I got ... read more

Lisa W. 

on BBB

5 years ago

I started shopping with Pottery Barn/Williams Sonoma about two months ago. To date, I've submitted two orders, and there are issues with both. I made contact with Pottery Barn's customer service through facebook messenger one month ago, and have messaged them several times since then. Often, I had to send a second follow up message as I could see my message was read, but not responded to. In the end, most of the issues (easily fixable) were not resolved. When one pays higher prices with a company than they would elsewhere, o... read more

Danijela M 

on BBB

5 years ago

I wanted to purchase Vitamix juicer from William Sonoma. They have the option to purchase a refurbished product and a new one, the first one which is at a discounted price. I only considered buying a new one and I purchased one at a hefty price of $599.00. When I unpacked the Vitamix juicer it was obvious that the product was refurbished. The lid had multiple scratches and the seal was bent inwards so that when I proceeded to clean the juicer as instructed in the manual the soapy water gushed all over the place. I called the... read more