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Whisper Hearing Center
- Audiologist
- San Rafael, CA
About this business
Location details
750 Las Gallinas Ave, Ste 103, San Rafael, CA, 94903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was directed to Hearing Life by my insurance company at the time I was ready to purchase CROS hearing aids, because my initial provider was not considered to be "in network." The first thing I did was call their office and leave a detailed message with my name, number, and insurance details including the the referral id. When nobody called me back after a couple of business days, I made an appointment online. The desk staff did call me back after I made the online appointment, but I had to repeat all of the info I had prev... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have investigated this case and have concluded in favor of the inquirers request.?
I was directed to Hearing Life by my insurance company at the time I was ready to purchase CROS hearing aids, because my initial provider was not considered to be "in network." The first thing I did was call their office and leave a detailed message with my name, number, and insurance details including the the referral id. When nobody called me back after a couple of business days, I made an appointment online. The desk staff did call me back after I made the online appointment, but I had to repeat all of the info I had prev... read more
I was directed to Hearing Life by my insurance company at the time I was ready to purchase CROS hearing aids, because my initial provider was not considered to be "in network." The first thing I did was call their office and leave a detailed message with my name, number, and insurance details including the the referral id. When nobody called me back after a couple of business days, I made an appointment online. The desk staff did call me back after I made the online appointment, but I had to repeat all of the info I had prev... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have investigated this case and have concluded in favor of the inquirers request.?
Worst customer service experience I have ever experienced. Lied concerning delivery, warranty and resolving customer issues to upper management is non existent. ******* at the Live Oak location is a living Nightmare. Please do not use Hearing Life as a trusted provider, they cannot be trusted to provide you with anything but lies and unresolved issues.
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed our research into this matter. We have resolved the issue in the inquirers favor and have communicated this outcome to him. We strive to provide excellent hearing healthcare to our patients, and we are happy to have resolved this concern in a positive manner.
Worst customer service experience I have ever experienced. Lied concerning delivery, warranty and resolving customer issues to upper management is non existent. ******* at the Live Oak location is a living Nightmare. Please do not use Hearing Life as a trusted provider, they cannot be trusted to provide you with anything but lies and unresolved issues.
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed our research into this matter. We have resolved the issue in the inquirers favor and have communicated this outcome to him. We strive to provide excellent hearing healthcare to our patients, and we are happy to have resolved this concern in a positive manner.
Worst customer service experience I have ever experienced. Lied concerning delivery, warranty and resolving customer issues to upper management is non existent. ******* at the Live Oak location is a living Nightmare. Please do not use Hearing Life as a trusted provider, they cannot be trusted to provide you with anything but lies and unresolved issues.
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed our research into this matter. We have resolved the issue in the inquirers favor and have communicated this outcome to him. We strive to provide excellent hearing healthcare to our patients, and we are happy to have resolved this concern in a positive manner.
Worst customer service experience I have ever experienced. Lied concerning delivery, warranty and resolving customer issues to upper management is non existent. ******* at the Live Oak location is a living Nightmare. Please do not use Hearing Life as a trusted provider, they cannot be trusted to provide you with anything but lies and unresolved issues.
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed our research into this matter. We have resolved the issue in the inquirers favor and have communicated this outcome to him. We strive to provide excellent hearing healthcare to our patients, and we are happy to have resolved this concern in a positive manner.
I am so grateful to Hearing Life staff and associates who provided me outstanding service on my new acquired hearing aids which I have a better outlook on life where their definitely making a difference in my behavior and quality of life with my family and friends a special thanks to ************************* from the ************ who took great care of me in my learning about my new hearing aids it's my honor to support your company and product *************************
I am so grateful to Hearing Life staff and associates who provided me outstanding service on my new acquired hearing aids which I have a better outlook on life where their definitely making a difference in my behavior and quality of life with my family and friends a special thanks to ************************* from the ************ who took great care of me in my learning about my new hearing aids it's my honor to support your company and product *************************
Business response:
Thank you for sharing your pleasant hearing healthcare experiences provided by our HearingLife Team. We strive to provide quality care and services to all of our patients and we are thrilled to read your comments that reflect our mission.
Frequently asked questions about Whisper Hearing Center
How is Whisper Hearing Center rated?
Whisper Hearing Center has a 1.4 star rating with 70 reviews.
When is Whisper Hearing Center open?
Whisper Hearing Center is closed now. It will open on Monday at 8:30 a.m.
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