This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Whisper Hearing Center
- Audiologist
- San Rafael, CA
About this business
Location details
750 Las Gallinas Ave, Ste 103, San Rafael, CA, 94903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is horrible and the provider only cares about a sale I was an employee here for 8 months and it was horrible I never got the proper training they lie all the time the office there is disgusting with bugs all over including roaches the landlord for the building constantly comes in complaining, I never seen a company worry more about there self then the customer the provider pick and choices who she wants to deal with along with lying to patients that herself wears an hearing aid or her father and I know its a lie b... read more
Business response:
Thank you for the opportunity to address this concern. We have conducted a thorough investigation into the allegations. Currently, we have not identified evidence to substantiate the claims. We will continue to monitor the situation.
This place is horrible and the provider only cares about a sale I was an employee here for 8 months and it was horrible I never got the proper training they lie all the time the office there is disgusting with bugs all over including roaches the landlord for the building constantly comes in complaining, I never seen a company worry more about there self then the customer the provider pick and choices who she wants to deal with along with lying to patients that herself wears an hearing aid or her father and I know its a lie b... read more
This place is horrible and the provider only cares about a sale I was an employee here for 8 months and it was horrible I never got the proper training they lie all the time the office there is disgusting with bugs all over including roaches the landlord for the building constantly comes in complaining, I never seen a company worry more about there self then the customer the provider pick and choices who she wants to deal with along with lying to patients that herself wears an hearing aid or her father and I know its a lie b... read more
Business response:
Thank you for the opportunity to address this concern. We have conducted a thorough investigation into the allegations. Currently, we have not identified evidence to substantiate the claims. We will continue to monitor the situation.
I cannot begin to express how disappointed I am in the Hearing **************** Center (a Hearing Life center) in ****** and *********, **. In October ***** my wife and I purchased expensive hearing aids. The contract on page 3 stated, After the trial period a member is allowed up to 3 visits within the first year at no cost. . We were told that this allowed us 3 free visits to tune up the hearing aids. In May of 2023 my wife and I want to have the hearing aids adjusted and checked. At the visit we were told there would be a... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed an investigation into this case and have identified a miscommunication error on HearingLifes part. We have informed the clinic Team of the appropriate definition of within the first year and welcome this patient to make a full-service appointment that is included in the first-year warranty coverage and i... read more
I cannot begin to express how disappointed I am in the Hearing **************** Center (a Hearing Life center) in ****** and *********, **. In October ***** my wife and I purchased expensive hearing aids. The contract on page 3 stated, After the trial period a member is allowed up to 3 visits within the first year at no cost. . We were told that this allowed us 3 free visits to tune up the hearing aids. In May of 2023 my wife and I want to have the hearing aids adjusted and checked. At the visit we were told there would be a... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed an investigation into this case and have identified a miscommunication error on HearingLifes part. We have informed the clinic Team of the appropriate definition of within the first year and welcome this patient to make a full-service appointment that is included in the first-year warranty coverage and i... read more
I cannot begin to express how disappointed I am in the Hearing **************** Center (a Hearing Life center) in ****** and *********, **. In October ***** my wife and I purchased expensive hearing aids. The contract on page 3 stated, After the trial period a member is allowed up to 3 visits within the first year at no cost. . We were told that this allowed us 3 free visits to tune up the hearing aids. In May of 2023 my wife and I want to have the hearing aids adjusted and checked. At the visit we were told there would be a... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed an investigation into this case and have identified a miscommunication error on HearingLifes part. We have informed the clinic Team of the appropriate definition of within the first year and welcome this patient to make a full-service appointment that is included in the first-year warranty coverage and i... read more
I cannot begin to express how disappointed I am in the Hearing **************** Center (a Hearing Life center) in ****** and *********, **. In October ***** my wife and I purchased expensive hearing aids. The contract on page 3 stated, After the trial period a member is allowed up to 3 visits within the first year at no cost. . We were told that this allowed us 3 free visits to tune up the hearing aids. In May of 2023 my wife and I want to have the hearing aids adjusted and checked. At the visit we were told there would be a... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed an investigation into this case and have identified a miscommunication error on HearingLifes part. We have informed the clinic Team of the appropriate definition of within the first year and welcome this patient to make a full-service appointment that is included in the first-year warranty coverage and i... read more
They are very deceptive in their business practices and do not explain to the patient what their agreement is stating. Our insurance company is in network with The Hearing Life company. Our discount through the insurance company is thousands of dollars. They are asking you to sign a document in the office stating we are waiving any discounts through our insurance. Why would anyone willingly sign something to pay more money! You have many elderly customers that you are taking advantage of.
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. Our billing department has completed a thorough investigation into this case and has confirmed that the clinic provided an estimate of patient financial responsibility in accordance with the insurance information that was available at the time of the appointment. In standard practice, precise financial responsibility is n... read more
They are very deceptive in their business practices and do not explain to the patient what their agreement is stating. Our insurance company is in network with The Hearing Life company. Our discount through the insurance company is thousands of dollars. They are asking you to sign a document in the office stating we are waiving any discounts through our insurance. Why would anyone willingly sign something to pay more money! You have many elderly customers that you are taking advantage of.
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. Our billing department has completed a thorough investigation into this case and has confirmed that the clinic provided an estimate of patient financial responsibility in accordance with the insurance information that was available at the time of the appointment. In standard practice, precise financial responsibility is n... read more
Frequently asked questions about Whisper Hearing Center
How is Whisper Hearing Center rated?
Whisper Hearing Center has a 1.4 star rating with 70 reviews.
When is Whisper Hearing Center open?
Whisper Hearing Center is closed now. It will open on Monday at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com