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Whisper Hearing Center
- Audiologist
- San Rafael, CA
About this business
Complete Audiology Examinations and Hearing Aid Technology
Location details
750 Las Gallinas Ave, Ste 103, San Rafael, CA, 94903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have been a Advada/Hearing Life customer for 7 yrs--everything prior to the last month, for the most part, went fairly well. I was due for an upgrade in hearing aides after 3 yrs--I had my annual hearing test & he Audiologist then programmed new demo ones to my specifications--they were quite a bit better than the 3 yr old model I had prior--was told I had to sign a release before my "buy" date of 9/20/21---never rec'd any paperwork--Called receptionist & asked where my paperwork was?--told that I couldn't get hearing aides ... read more
This company is as crooked as they come. DO NOT USE They take your money file for insurance and then keep both. They do not support the products they sell and they have closed an office in Bluffton and offer no support. The corporate office does not answer the phone and they have no customer service. STAY AWAY.
Took my hearing aid (Oticom) in for repair on June 17 2021. Never saw an audiologist, receptionist took my hearing aid after I explained my issue. I was told they would have to ship my hearing aid to the manufacture (Oticom) and it would take a week for repair. After two weeks I called and left a voice message requesting a call back. Never got a return call, I continued to call and after four weeks I got a call telling me the repair was completed and I could pick up my hearing aid. The next day the same issue started! I deci... read more
Business response:
Hello, thank you for this valuable feedback. We conducted an internal investigation and found your claim to be absolutely true. Our ************ Coordinator accidentally got confused with another patient and dropped the ball. She has since apologized for her error and accepted full responsibility.However, there is no excuse for what happened, and even with our apology we understand that its too late now.We take patient complaints very seriously because our goal is always to help more people hear better through education and ... read more
purchased my hearing aids when they were ********* now HearingLife. Went bacj 1 year later, did a hearing test and my gosh my hearing got worse. He suggested I upgrade to a better hearing aid. I spent $5000 how much better can they get. I truly believe it is the same hearing aid whether you choose the $1000 or the $5000.2nd visit he wanted me to have another hearing test, I explained not interested, I am sure the outcome will be more hearing loss. I explained please just clean my hearing aid and let me get out of here. Prior... read more
First of all, I don't understand how a business with a *************** Rating of 1.63/5 can have a BBB rating of A +.I have been a patient at **************** Hearing Center for over 2 years. I paid approximately $ 5,000.00 for my ****** hearing aids. I have received varying degrees of service on the hearing aids and there is a general reluctance to do the ******** adjustment which I do *** understand for the life of me. I have thought, perhaps it is because I got a discount through my husband's union or because I bought the... read more
Business response:
To Whom It ************ We are very sorry to hear of the frustration that was experienced on this visit and even though the hearing devices were not purchased directly from us, we hold ourselves accountable to give everyone needing help, exceptional care and service. All of our doctors of audiology, as well as our front team members, strive to provide professional, empathetic, comprehensive hearing health care to each of our patients, regardless of where or how the hearing aids were purchased. Although being short-staffed is... read more
switched hearing aid while a visit for cleaning/working order...put a larger h/a in ear while wired to pc...volume very high...fit hurts my ear...i heard her say..this is bigger and won't fall out of your ear.....i got in contact with her, and she said she would call me...call never came...no response from her...i called her and she insisted the h/a was the one i came in with....would not make a change hung up on me. **** been wearing the h/a for 4 months..cleaned it..changed battery..handled it...i know what i had...the one... read more
I had a hearing checkup and cleaning of my hearing aids by the Audiologist at HearingLife. When I came in, I had NO problems at all with my hearing aids. When I left, my right hearing aid DID NOT work. When I put them in my ear after she cleaned them, I mentioned to her that the right hearing aid did not work. She mentioned that it could be the wax I had in my ears. The right one continued not working. Since I had an appt. with my primary that afternoon, I asked her to please flush out my ears. She said there was some wax bu... read more
Sayville Hearing Services apparently is now an office of HearingLife. I made an appointment with the Sayville office for a hearing test with a hearing aid that I recently got elsewhere. When I arrived I was told no appointment was listed although I was in the computer. They said they would go ahead anyway. A few minutes later I was informed that they did not have the program to test my brand of equipment. I told the brand to the person that I made the appointment with. Having a patient come in for nothing is something that I... read more
Terrance was terribly unprofessional with my father. He might as well be working in a car dealership. Nothing felt medical. It was all about sales for him. Very disappointed and will not go back to another hearing life.
Frequently asked questions about Whisper Hearing Center
How is Whisper Hearing Center rated?
Whisper Hearing Center has a 1.4 star rating with 70 reviews.
When is Whisper Hearing Center open?
Whisper Hearing Center is closed now. It will open tomorrow at 8:30 a.m.
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