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Whisper Hearing Center
- Audiologist
- San Rafael, CA
About this business
Complete Audiology Examinations and Hearing Aid Technology
Location details
750 Las Gallinas Ave, Ste 103, San Rafael, CA, 94903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Make it a -10 stars. Appt set after confirmed by insurance provider. Recd VM from *************** before claiming they had not recd approval. Called back told her I had it - would bring the email with me. Arrived for appt. door locked - called to be let inside in 18 degree with -5 to -15 wind chill. Was told by **** were in a meetingIll let you in soon then hung-up. Walked back to my car, called 2nd time asked for the manager - **** claimed to be it. I canceled. Alerted my healthcare provider to this treatment. As a senior c... read more
I wish I could give Hearing Life in ******* a no-star rating. They sold my 90 year old mother who can't see a 1/4" hearing aid that even a 20 year old would find difficult to handle. It was extremely expensive and she lost it every month.
Business response:
Patient originally purchased hearing aid from previous owners, ***** Hearing, in 2019. This was not a purchase from HearingLife. Upon acquiring ***** Hearing, HearingLife strived to assist the patient with their hearing aids to the best of their ability. Original purchase of hearing aid set was returned for single ear hearing aid, at which point our Provider suggested a different brand and fit. Patient refused suggestion and kept one original hearing aid. Patient lost the hearing aids in November of 2021 and HearingLife prov... read more
Run, run away as fast as you can! This company is a scam. I purchase a hearing aid 4 years ago and it never worked. They just wear you out with numerous appointments. Never keep their word. Dont waste your money. Go to ****** hearing center. You can buy the same hearing aids for half the price.
Business response:
Our mission is to help people hear better. We work hard to follow up and make sure that each patient is hearing better and satisfied. We also desire to meet every budget with our prices so that we can help as many people as possible hear to their best potential. It sounds like in your case we may have missed that ****. Please dont hesitate to visit one of our clinics in the future. We would love another chance to help you.
This organization values only profit and is not concerned re safety. In *****, *****, one of the least vaccinated *********************, the receptionist does not wear a mask. When I called to report this concern three weeks ago, I was told a supervisor would call me back. No one ever called back. Hearing aid providers serve primarily elderly patients, many of whom are immunocompromised. It is inexcusable during this pandemic that the staff at HearLife does not value their patients.
I bought a sets from them also paid in full. Unexpectedly, when I ask for their Tax ID on my insurance behalf. They are not willing to give. This was in November 2021. as of today, I'm still waiting for their reply. I'm a senior I wish someone could help to resolve this huge problem of mine. So I can get a partial of my payments back from my insurance company. Have a bit of a heart will you "HearingLife" please!
Business response:
HearingLife offices are not allowed to give out that information to patients. HearingLife's insurance department has reached out to help her with the information she requires.
I will never use this company again. I had seen them once in the ******, ** office and was very pleased. Then I had another appointment, which I had to cancel due to illness. When I have any type of coughing or other things going on, no temperature, I will not go anywhere to spread germs especially with all the Covid running rapid. Anyway, Their customer service people kept calling me to make an appointment again. This time it was pure harassment. If I did not answer the phone, they would hang up and immediately call again. ... read more
Business response:
We are sorry for the inconvenience of the calls. We will let the manager of the Patient Support Center know that calls are not welcome anymore. If the patient needs any assistance, she will reach out to HearingLife location directly or the office will call her directly.
Took my husband to Hearing Life in ***********, ** yesterday to have a tube replaced in his hearing aid (which we bought from AccuQest Hearing Center). Found out the business is now called Hearing Life and our specialist Chance Black was replaced with *******************, The customer service was horrible. We waited 25 minutes in the reception area. The receptionist wanted to replace the tube but said she could not find the right size. ******************* changed the tube, which was the wrong size, which we told him. He said... read more
I visited the Niles,** site. I am very perturbed with the service I received at this branch. They are unprofessional. I wont return. I do not recommend this business.
Business response:
HearingLife did not have any association with this patient until said patient made an appointment through the HearingLife Patient Support Center. The patient needed to have a job application signed by an Audiologist regarding their hearing. The patient became upset when they found out there was no Audiologist in the clinic, only a Hearing Instrument Specialist. Only an Audiologist could sign her paperwork. The clinic offered to schedule an appointment at a near-by HearingLife clinic with an Audiologist on site. The patient r... read more
The worst and highly nepotistic organization. Corporate office is the most corrupt, unprofessional and lack auditory compliance. All higher *** enjoy grand slam corporate parties collecting high paychecks and not appreciating the actual people working. Bosses have intimate affairs with staff and the lists go on. Typical white supremacist culture promoting only themselves and eating up hard working staffs credit to look good. No ethical and moral standards. Managers are completely brain dead working from home and just collect... read more
Business response:
We take claims such as this very seriously and have tried to research this claim to provide an accurate response. We do have a customer record under this name, although there is no office affiliation and very little other information attached to that record (only an address with no phone or email address). This record was created in 2016 during a Demant file import (possibly a purchased lead).We have determined that his person is not an employee or an ex-employee. We have also determined that his person is not nor has not be... read more
Frequently asked questions about Whisper Hearing Center
How is Whisper Hearing Center rated?
Whisper Hearing Center has a 1.4 star rating with 70 reviews.
When is Whisper Hearing Center open?
Whisper Hearing Center is closed now. It will open tomorrow at 8:30 a.m.
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