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Whisper Hearing Center
- Audiologist
- San Rafael, CA
About this business
Complete Audiology Examinations and Hearing Aid Technology
Location details
750 Las Gallinas Ave, Ste 103, San Rafael, CA, 94903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are very deceptive in their business practices and do not explain to the patient what their agreement is stating. Our insurance company is in network with The Hearing Life company. Our discount through the insurance company is thousands of dollars. They are asking you to sign a document in the office stating we are waiving any discounts through our insurance. Why would anyone willingly sign something to pay more money! You have many elderly customers that you are taking advantage of.
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. Our billing department has completed a thorough investigation into this case and has confirmed that the clinic provided an estimate of patient financial responsibility in accordance with the insurance information that was available at the time of the appointment. In standard practice, precise financial responsibility is n... read more
I am very upset with HearingLife for not verifying my insurance benefit directly, by telephone. The person only verified insurance online. I was lead to believe that my insurance would cover $2500 for each hearing aid. This did not happen. Insurance covered only $1933.49 of the $7500 charged. Now of course, HearingLife is requiring I pay the balance owed. If they would have done their due diligence and called my insurance, I would have known what my insurance would pay and would not have purchased these hearing aids. I would... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed an investigation into this account and have taken steps to remedy the situation. A HearingLife ************************** Team Member will be contacting you to provide additional information.
I am disturbed by a HearingLife commercial I just saw: The actor in a lab coat and accompanying text on the screen states: "We are requesting your participation in a special program called the 30-Day Risk-Free Challenge." This makes it sounds like they're doing a study of some sort, saying they are "seeking people with hearing difficulties to evaluate a new ... hearing aid," and stressing that "all hearing assessments are performed at no charge for those taking part in the challenge." HearingLife makes this seem like some so... read more
There False Motto is to "Help people hear better" but it so much further than the truth. They can care less if they help people hear better as long as there is a sale made. On some occasions I had to constantly bring up what I wasn't being paid for and still have not yet to be paid since I left. I was treated like complete garbage, UNDERPAID and was forced to do work that I wasn't paid for. I've emailed the *** and got no response. Now I have to email the attorney general's office because they are still advertising me as the... read more
Business response:
Thank you for taking the time to reach out and clarify your experience. All of our Team Members are paid through a payroll system and we take great care to review each of the commission statements on a monthly basis. The Hearing Care Provider receives a monthly provided commissions statement and before authorizing payments, the People Leader reviews the commissions statement along with Revenue generated from the clinic and provider. Commissions are paid when the services have been delivered and all appropriate paperwork, sig... read more
I've done business with Hearinglife for approximately 10 years. My current hearing aids are 8 years old and out of date.I got a quote for new ones from Hearinglife and another local Audiologist. Hearinglifes price was approximately $3000.00 higher for the same exact hearing aids! So long Hearinglife!
Business response:
Thank you for the opportunity to address your concern. We at HearingLife recognize that the decision to purchasing hearing healthcare services is an important one that includes an investment in prescriptive hearing care products, extensive professional knowledge, experience, and expertise, reliable and trustworthy support staff, and professional compliance standardization. We strive to provide an exceptional experience to all our current patients and look forward to demonstrating this experience with our future patients.
The new marketing idea amongst the company is to promote HearingLife as a destination employer. Nothing could be further from the truth. It is a glorified telemarketer position with constant, daily emphasis on sales. Communication between upper management and/or departments is nonexistent. E-mail is the ONLY form of communication and if you need an answer regarding HR or Payroll issues you wait a minimum of 72 hours for a response, IF you get one. Payroll errors occur an average of every 8 weeks, with MAJOR issues ranging fr... read more
Business response:
Thank you for you feedback. We are sorry to hear you did not have a good experience. We post our job descriptions in our advertisements and are known as having one of the best onboarding and training experiences to prepare for you role. We offer PCC chats, PCC trainers and PCC partners for consistent check-ins and assistance. We have different training courses like ATRT (All The Right Things) for consistency and execution of the HearingLife standards and processes. The People Leader meets with the Team Members as a group thr... read more
Stop calling! I've blocked your calls and requested multiple times to stop. The company spoofs numbers and is harassing with the constant calls
Business response:
Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.
Harrassing phone calls! Canceled an appointment at my local office because I had to go out of state for several months and informed them I would follow up upon my return. I kept getting frequent phone calls the week of, and multiple calls a week afterwards about my "missed appointment". I kindly spoke with "*******" more than twice and finally ended up talking with a 3rd caller explaining that the calls have started to become harassment and to take me off the calling list permanently. Sure enough, another "*******" calls aga... read more
Business response:
Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you. Please provide your phone number and mailing address, so we can have you removed.
Had a 2:00 appt. Called saying Ill be 15 min. late. Got the okay. When I got there I at 2:12, I was denied service because they cancelled my appointment because I was late. I drove 50 minutes to get there. And as a 77 year old senior, driving that far and being denied service when I got approval is not tolerable. ******** (receptionist) should be fired! Address: **** *************** in *******, **. AVOID HEARINLIFE!! Their average rating is 1.4 out of 5. Spend your good money somewhere else.
Business response:
Thank you for the opportunity to address your concerns. At HearingLife, we strive to provide an excellent patient experience through their hearing healthcare journey. We regret that your experience was less than excellent. We acknowledge your frustration and sincerely regret the situation you have reported. Thank you for bringing this matter to our attention. We will perform an investigation to verify, identify, and incorporate improvement solutions.
Frequently asked questions about Whisper Hearing Center
How is Whisper Hearing Center rated?
Whisper Hearing Center has a 1.4 star rating with 70 reviews.
When is Whisper Hearing Center open?
Whisper Hearing Center is closed now. It will open tomorrow at 8:30 a.m.
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