Whisper Hearing Center

Kim G 

on BBB

a year ago

********** had a good experience at their local office and was pleased. However, their corporate office calls at least once a week wanting me to schedule a follow up hearing exam every 6 months. I tell them no, but they keep calling. 

Jack L 

on BBB

a year ago

I recently accepted Hearinglife's offer to try "risk free" a pair of their hearing aids. I had to pay for them upfront and the amount was charged to my credit card that day. Two weeks later I returned them because they did not help my hearing. The hearing aids were accepted for refund but I was told it would be several days before the refund would be credited to my card. I asked why since the charge was made the day I received the hearing aids. I was told it was company policy. Why wasn't I told this in the beginning? Now it... read more

Steven K 

on BBB

a year ago

Had the best experience with Hearing Life at the ********************, ** location The "tulip" from my hearing aid got stuck in my ear while on vacation.I called HearingLife (not one of their customers) and was told to come in between 1-2 that day.In less than 5 minutes I was in and out of the office with the tulip (rubber piece) removed. They even checked to see if the piece was the right size for my ear.Can't thank ***************************** enough for the quick repair of my ear. And the cost? $0 

Rosa M 

on BBB

a year ago

I will not return to this business or any HearingLife office. I purchased my hearing aids from them because they took over my original provider's office. The speaker/transmitter on my hearing aid needed replacing because it was damaged. They charged me three times the retail price. I didn't know it at the time. I thought it was somewhat expensive. So I did a search on the internet. I thought since I purchased my hearing aids there, it wasn't going to cost me an arm and a leg. Fooled me. I don't know why the BBB still gives t... read more

Audrey B 

on BBB

a year ago

No complaint about their service because I've never used them. BUT, we keep getting calls from them, the phone rings twice and they hang up. Every day. Sometimes twice a day. This is beyond annoying.************************ ***********, ** 

Janet M 

on BBB

a year ago

No intentions of dealing with this company anymore. When they had a local office, they were pretty decent. We had bought our hearing aids online and they recommended that we go for our fitting and all of that stuff through HearingLife who they had a contract with. They kept calling us in the last couple of years to come down for an appointment, finally today we did. Right off the bat we were told that we would have to pay $45 for an office visit and more if it needed cleaning or servicing. We left we asked if insurance would... read more

Stevonna P 

on BBB

a year ago

Became established with this company a couple years ago at their ******, ** office due to the convenience of being close to my house (4 miles). Recently needed supplies went to the office only to find a sign stating closed, appointments only and the door was locked. I called the number and was told they would be in the office on Thursday went back on Thursday to find another locked door. Called the number again was transferred to the ************ office. The receptionist was nice enough to mail me the supplies I needed so I ... read more

Steven T 

on BBB

a year ago

I am beyond upset with HearingLife. Upon my first visit with HearingLife Valparaso, IN, I asked if my hearing aides would be covered by Insurance and made sure I was not going to get a bill. I was reassured several time that my insurance would cover and that there will NOT be a bill. I never received any billing on my first visit. That is why I went with this company. One year and 2 months after I received my hearing aides I get a bill saying we have to pay what the Insurance didn't pay. Of course, by this time our warranty ... read more

Patricia T 

on BBB

a year ago

I had an appointment on 7/14/2023 for a hearing test.l with Hearing Life. I was informed of the percentage of hearing loss.. ************* company was contacted. I requested and was provided the hearing test results by email. A television commercial informed me that Hearing Life could provide free hearing aids for a thirty day trial period. When I called to request request hearing aids for the trial period, I was informed that this was not Hearing Life's practice. ******* could not remember if I had tried on the recommended ... read more