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Whisper Hearing Center
- Audiologist
- San Rafael, CA
About this business
Location details
750 Las Gallinas Ave, Ste 103, San Rafael, CA, 94903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No complaint about their service because I've never used them. BUT, we keep getting calls from them, the phone rings twice and they hang up. Every day. Sometimes twice a day. This is beyond annoying.************************ ***********, **
Business response:
Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.?
No intentions of dealing with this company anymore. When they had a local office, they were pretty decent. We had bought our hearing aids online and they recommended that we go for our fitting and all of that stuff through HearingLife who they had a contract with. They kept calling us in the last couple of years to come down for an appointment, finally today we did. Right off the bat we were told that we would have to pay $45 for an office visit and more if it needed cleaning or servicing. We left we asked if insurance would... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. HearingLife policy includes the opportunity to charge fees for certain in-clinic consultations and in-clinic hearing aid related services when these actions are not covered by an in-clinic warranty or ************ warranty. These fees cover the costs associated with the actions. We recommend that ******************** cont... read more
No intentions of dealing with this company anymore. When they had a local office, they were pretty decent. We had bought our hearing aids online and they recommended that we go for our fitting and all of that stuff through HearingLife who they had a contract with. They kept calling us in the last couple of years to come down for an appointment, finally today we did. Right off the bat we were told that we would have to pay $45 for an office visit and more if it needed cleaning or servicing. We left we asked if insurance would... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. HearingLife policy includes the opportunity to charge fees for certain in-clinic consultations and in-clinic hearing aid related services when these actions are not covered by an in-clinic warranty or ************ warranty. These fees cover the costs associated with the actions. We recommend that ******************** cont... read more
Became established with this company a couple years ago at their ******, ** office due to the convenience of being close to my house (4 miles). Recently needed supplies went to the office only to find a sign stating closed, appointments only and the door was locked. I called the number and was told they would be in the office on Thursday went back on Thursday to find another locked door. Called the number again was transferred to the ************ office. The receptionist was nice enough to mail me the supplies I needed so I ... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. ?We apologize for the inconvenience that was experienced due to unforeseen circumstances. The office is open for business at this time and we will continue to provide excellent services to all of our patients.
Became established with this company a couple years ago at their ******, ** office due to the convenience of being close to my house (4 miles). Recently needed supplies went to the office only to find a sign stating closed, appointments only and the door was locked. I called the number and was told they would be in the office on Thursday went back on Thursday to find another locked door. Called the number again was transferred to the ************ office. The receptionist was nice enough to mail me the supplies I needed so I ... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. ?We apologize for the inconvenience that was experienced due to unforeseen circumstances. The office is open for business at this time and we will continue to provide excellent services to all of our patients.
Became established with this company a couple years ago at their ******, ** office due to the convenience of being close to my house (4 miles). Recently needed supplies went to the office only to find a sign stating closed, appointments only and the door was locked. I called the number and was told they would be in the office on Thursday went back on Thursday to find another locked door. Called the number again was transferred to the ************ office. The receptionist was nice enough to mail me the supplies I needed so I ... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. ?We apologize for the inconvenience that was experienced due to unforeseen circumstances. The office is open for business at this time and we will continue to provide excellent services to all of our patients.
Became established with this company a couple years ago at their ******, ** office due to the convenience of being close to my house (4 miles). Recently needed supplies went to the office only to find a sign stating closed, appointments only and the door was locked. I called the number and was told they would be in the office on Thursday went back on Thursday to find another locked door. Called the number again was transferred to the ************ office. The receptionist was nice enough to mail me the supplies I needed so I ... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. ?We apologize for the inconvenience that was experienced due to unforeseen circumstances. The office is open for business at this time and we will continue to provide excellent services to all of our patients.
I am beyond upset with HearingLife. Upon my first visit with HearingLife Valparaso, IN, I asked if my hearing aides would be covered by Insurance and made sure I was not going to get a bill. I was reassured several time that my insurance would cover and that there will NOT be a bill. I never received any billing on my first visit. That is why I went with this company. One year and 2 months after I received my hearing aides I get a bill saying we have to pay what the Insurance didn't pay. Of course, by this time our warranty ... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. This case has been investigated and a decision was made in patients favor. We value our patients and strive to provide excellent hearing healthcare services in all of our clinics.
I am beyond upset with HearingLife. Upon my first visit with HearingLife Valparaso, IN, I asked if my hearing aides would be covered by Insurance and made sure I was not going to get a bill. I was reassured several time that my insurance would cover and that there will NOT be a bill. I never received any billing on my first visit. That is why I went with this company. One year and 2 months after I received my hearing aides I get a bill saying we have to pay what the Insurance didn't pay. Of course, by this time our warranty ... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. This case has been investigated and a decision was made in patients favor. We value our patients and strive to provide excellent hearing healthcare services in all of our clinics.
Frequently asked questions about Whisper Hearing Center
How is Whisper Hearing Center rated?
Whisper Hearing Center has a 1.4 star rating with 70 reviews.
When is Whisper Hearing Center open?
Whisper Hearing Center is closed now. It will open on Monday at 8:30 a.m.
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