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Wellesley Toyota
- Car Dealers
- Wellesley, MA
About this business
Location details
234 Worcester Street, Wellesley, MA, 02481, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I was very pleased with my experience, the issue I came in fir got resolved
A smooth experience and an enormous amount of patience! Jason was incredibly accommodating and full of knowledge. He works along side a team of finance managers and sales managers who were also extremely helpful and kind during our vehicle purchase. There is a sense of affability about the entire staff at Atlantic Toyota.
I’m repeat customer of Greg Connelly very knowledgeable and fair man that’s why I send people there
I finally found a Toyota dealership I like and trust. Lorenzo brought my faith back to Toyota. He was professional, honest, diligent, gave me options and treated me like he really cared about my concerns. He knew about my previous experiences at other Toyota dealerships and wanted to make sure he changed my mind about how I felt about Toyota Dealerships in general. He was great and I would highly recommend him. Shaz did my financing and have me multiple options so I could choose what worked best for me. He was great. Lorenzo... read more
I brought my 2007 Camry in to Lia as I purchased the vehicle there in order to advise me on whether I had safety issues that needed correction/attention. The experienced service advisor Lindsay Heart advised the Used Car Safety Check which did present a major safety problem - Water Pump Leaking. I have scheduled an appointment on 3/26 to have it replaced and want to thank Lindsay Heart for her diligence in advising me to have it done ASAP as I do want to keep my vehicle on the road. Lia also did a4 wheel alignment as well as... read more
Business response:
Thanks for letting us know how satisfied you were with Lindsay's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as superb.
Price tease with Alejandra and Shelby. The posted price is nowhere close to the real price. They raised the online price by $1000 within 4 hours after initial contact. There is at least $2000 of additional dealer add-ons. Made offer at original price + full add-ons + TTL, and was rejected as $6000 under market. That's a pretty big delta.
Business response:
Thank you for taking the time to share your experience with Alejandra and Shelby regarding a vehicle you saw online. We understand your frustration with the price discrepancy. We value your business and hope you'll give us another chance. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com and we will do our best to make this better.
I purchased my vehicle in January and still do NOT have my registration papers or license plate. I am on my second temp tags and they expire in 4 days without anyone from the dealership contacting me back. The reason you ask? They sold this vehicle to me without a title after lying saying they had one. This isn’t all. In my paperwork they wrote to owe me a second key that I had to harass them for 1.5 months. The manager told me while I was asking where it was that he didn’t have to give it to me that he had a month to get it... read more
Business response:
We sincerely apologize for the unacceptable delays and frustration you've experienced regarding your vehicle registration, license plate, and missing key fob. We understand why you're frustrated and hesitant to recommend our dealership. We are committed to regaining your trust by resolving these issues promptly and professionally. We value your business and deeply regret this negative experience. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com and we will do our best to make this better.
Customer Service Rep Tasha was extremely knowledgeable , professional and covered all my vehicles needs Im very happy with the service
Lindsay Heart is supurb- helpful, focused on the customer, and very knowledgeable. I always ask for her.
Business response:
Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Lindsay handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!
Frequently asked questions about Wellesley Toyota
How is Wellesley Toyota rated?
Wellesley Toyota has a 4.7 star rating with 3,670 reviews.
When is Wellesley Toyota open?
Wellesley Toyota is closed now. It will open at 9:00 a.m.
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