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Wellesley Toyota
- Car Dealers
- Wellesley, MA
About this business
Location details
234 Worcester Street, Wellesley, MA, 02481, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Always is great service. Tim is professional. Helping any time. Will be back for a next service
Great service, great waiting area. I worked on my computer at high table with hot coffee on hand.
Business response:
We’re delighted to hear that you enjoyed our service and found the waiting area comfortable and convenient! It’s great to know that you could get work done while enjoying some coffee. If you need anything else or have any feedback, feel free to let us know.
Great job. I will definitely recommend this dealership to all my family and friends. Great service always
It was my first oil change for my new Sienna . They gave me the car without rotating the tire and filling the air. When I checked the receipt this dealership charged to Toyota $132.35 for oil change , tire rotation, top up the fluids and checking hybrid batteries . Once I raceived my car back I noticed that tire rotation was not performed and not fill the tire pressure . I noticed this issue to the Service specialist Gregory Harris and he told me technician may forgot that. They took back my car for tire rotation and filling... read more
Business response:
Thank you for sharing your experience with us. We apologize for the issues you encountered during your visit for your Sienna's oil change. Your concerns about the tire rotation, tire pressure, and the attempted additional charges do not reflect the standard of service we strive to provide. We appreciate your feedback as it helps us improve. For further assistance or to discuss this matter in more detail, please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. We value your business and hope to ... read more
So I made my appt 6 months earlier. I arrived at 845 am for a 9 am appt. They were busy so agreed to leave my car and had my wife pick me up. All I needed was oil and inspection. It got to 2pm so I called they said it wasn't done .called me back 345 and said come at 430 it will be done but be here by 5. Mike was my service agent. They kept my car 8 hours then forgot to do the inspection. Really? Waited more then finally got it inspection and left. Not the 1st time I had problems at this dealership.
Great Service, resolved my issue quickly and communicated out the steps and cost. Thank You Service Team and especially Mike Keener
Tasha was absolutely excellent. Communicated well and made it easy to understand the repairs. Second time there, will keep going.
Exactamente me gustó mucho estoy feliz con mi Toyota me encanta súper excitante muy suave
Terrible customer service. Non transparent with pricing. Drove to get a discount ended up with a crappy service advisor and zero discount.
Business response:
Thank you for bringing this to our attention. We’re sorry to hear about your recent experience and the issues with service and pricing. This is not the level of service we aim to provide. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. Vianney will work with you to address your concerns and ensure a resolution. We appreciate your feedback and hope to have the opportunity to make things right.
Frequently asked questions about Wellesley Toyota
How is Wellesley Toyota rated?
Wellesley Toyota has a 4.7 star rating with 3,670 reviews.
When is Wellesley Toyota open?
Wellesley Toyota is open now. It will close at 6:00 p.m.
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