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Victory Chevrolet, LLC
- Car Dealers
- Charlotte, NC
About this business
Location details
717 Rhyne Rd, Charlotte, NC, 28214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
After a few emails, I received a text message about the vehicle. Since they are over an hour away, I made an appointment. I was told via text message that a salesperson would follow up with me the day of the appointment to verify the status of the vehicle. After NOT receiving any communication, I contacted them before making the drive. They assured me that the vehicle was there and still available. After the 90 minute drive and waiting another 20 minutes I was told that the vehicle was SOLD??? Of course they would be glad to... read more
Contacted me within 12 hrs and was just very helpful in answering all of my questions
The dealership was very helpful. Found out the truck was not 4x4. I have to have a 4x4.
Business response:
Thanks a lot Allen. Glad we could help figure everything out.
Strange salesperson who felt it necessary to disclose details of a personal medical issue within 30 seconds of meeting me... yuk! Victory does not appear clean their cars until them sell them, so I had the pleasure of getting in and out of filthy smelly used cars. I regretted the drive from Matthews and ended up buying a new Ford the next day. Stay away from Victory Chevrolet!
Business response:
Thank you for taking the time to leave a review Brian. We apologize for your negative experience and congratulations on your new vehicle. If you would like to discuss your experience further please feel free to give Doug Cordes, our Customer Experience Manager, a call at 704.790.7800.
Called too many times and still calling after car is sold
Business response:
Thank you for leaving a review. If you would like to no longer be contacted please let us know and we will be happy to oblige. If there is anything else we can help with we would be more than happy to.
Quick response. One salesman wanted to sell the truck and another one called and told me it was already sold. First salesman calls back and says no it's still for sale. Two days later it was determined unable to be sold.
Business response:
Thanks a lot
Great car, salesman was great 1599.00 add on for addendum PLUS 699.00 doc fee was a no go for us.
Business response:
Thanks for taking the time to leave a review Sherman. We understand and respect your decision and would invite further conversation if you're inclined. You can reach our Customer Experience Manager, Doug Cordes, at 704.790.7800. Thank you for giving us a chance.
I ultimately purchased this car! The service & communication that led up to my purchase was outstanding; however, upon the exchange of the check & final hand shake, ALL communication CEASED! Further communication after the purchase was due to the dealership sending the car to a body-shop to repair a dent in the passenger back-door. I trusted the process of purchasing the car prior to the completion of the body-shop repairs because of the upfront outstanding service, transparency and communication exchanged between myself, th... read more
Business response:
Thank you for leaving a review Bernadette. It looks like we may have dropped the ball on this one. Please feel free to reach Doug Cordes, our Customer Experience Manager, if you would like to discuss the matter further. We always welcome constructive criticism. He can be reached at 704.790.7800.
Great experience at Victory Chevrolet. Clean building and excellent customer service by all. Was offered more than water and coffee... we had ice cream on a hot day!
Business response:
Thank you Gerald
Frequently asked questions about Victory Chevrolet, LLC
How is Victory Chevrolet, LLC rated?
Victory Chevrolet, LLC has a 4.5 star rating with 6,952 reviews.
When is Victory Chevrolet, LLC open?
Victory Chevrolet, LLC is open now. It will close at 8:00 p.m.
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