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Victory Chevrolet, LLC
- Car Dealers
- Charlotte, NC
About this business
At Victory Chevy Charlotte we pride ourselves in offering the very best that Chevrolet has to offer for customers all over the Charlotte metropolitan area. Come to our lot on Rhyne Road to see all the newest Chevy inventory, pre-owned gems, and service that is second to none.
Location details
717 Rhyne Rd, Charlotte, NC, 28214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I ultimately purchased this car! The service & communication that led up to my purchase was outstanding; however, upon the exchange of the check & final hand shake, ALL communication CEASED! Further communication after the purchase was due to the dealership sending the car to a body-shop to repair a dent in the passenger back-door. I trusted the process of purchasing the car prior to the completion of the body-shop repairs because of the upfront outstanding service, transparency and communication exchanged between myself, th... read more
Business response:
Thank you for leaving a review Bernadette. It looks like we may have dropped the ball on this one. Please feel free to reach Doug Cordes, our Customer Experience Manager, if you would like to discuss the matter further. We always welcome constructive criticism. He can be reached at 704.790.7800.
Great experience at Victory Chevrolet. Clean building and excellent customer service by all. Was offered more than water and coffee... we had ice cream on a hot day!
Business response:
Thank you Gerald
Salesman set up a meeting for me to visit dealership to discuss the vehicle but when I arrived the representative was scheduled off that day and the truck had been sold.. would never do business with this dealership.
Business response:
Thanks for leaving a review Rick. We apologize for the inconvenience. If you would like to discuss your experience further you can reach our Customer Experience Manager, Doug Cordes, at your leisure. He can be reached at 704.790.7800.
Dealership knew I had an afternoon appointment to test drive a specific car. When I got there, after an hour drive, they tell me they sold the car that morning. I would’ve appreciated a courtesy call letting me know the car I had been in contact with multiple people about, had been sold even before my scheduled time.
Business response:
We apologize for the inconvenience and we welcome any further conversation you would like to have. Please feel free to reach out to our Customer Experience Manager, Doug Cordes, at 704.790.7800.
Joey, Bryce, and Mike were great and extremely accommodating with my crazy schedule. Great fleet of new and certified pre-owned Tahoe’s. Only dealership to actually respond to criteria listed in your app.
Business response:
Thanks a lot Fred! We're grateful to have your business.
They called back in a timely manor.
Very disappointed. Had a vehicle reserved for a test drive. Drove an hour and a half only to find someone else was test driving the vehicle and subsequently purchased the truck
Business response:
Thank you for leaving a review D. We apologize for the inconvenience and hope we can continue to work with you to find the correct vehicle for you.
Contacted me but the nonnegotiable price was too high for a non CPO car that doesn't offer the extended powertrain warranty to 100k miles. Price was comparable to CPO cars of the same year and features etc. but the extra warranty made the CPO cars a better value as an extended warranty would have to be purchased to equal what you would get with a CPO car. Document fee was kind of high also.
Business response:
Thank you for the review James and we appreciate the opportunity.
Their residual communication stinks. I drove there over an hour only to find out they'd sold the vehicle the day before. I purposely made an appointment to look at the vehicle. They responded they'd let me know if the vehicle was gone before I could get there. Then no apology. Poor customer relations.
Business response:
Thank you for leaving a review. We apologize for the inconvenience and we will do our best to use this to get better at our process. If you would like to discuss the matter further you can reach Doug Cordes, our Customer Experience Manager, at 704.790.7800.
Frequently asked questions about Victory Chevrolet, LLC
How is Victory Chevrolet, LLC rated?
Victory Chevrolet, LLC has a 4.4 star rating with 5,873 reviews.
When is Victory Chevrolet, LLC open?
Victory Chevrolet, LLC is closed now. It will open at 9:00 a.m.
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