Veronica Montgomery - State Farm Insurance Agent

AMBARTSUM M 

on BBB

4 years ago

Honestly I wish reviews had negative Stars some representatives should not be allowed to handle or speak with Clients recently got off the phone with Allison in ********that did not know how to handle a call when asked to speak with a Supervisor she said she was not going to be able to do that.!!! Excuse me since when???! 

AMBARTSUM M 

on BBB

4 years ago

Honestly I wish reviews had negative Stars some representatives should not be allowed to handle or speak with Clients recently got off the phone with Allison in ********that did not know how to handle a call when asked to speak with a Supervisor she said she was not going to be able to do that.!!! Excuse me since when???! 

William F. 

on BBB

4 years ago

Liars, dishonest, dragged claim out 7 months. Admitted that their departments are purposefully segregated to insure customers cannot get resolution if they have an issue with the way their claim is being handled. Was promised that my claim would be "expedited" due to the failure of their claims system which had me assigned to a claim officer that was no longer with the company. Forcing me into his voicemail system that was not being reviewed by anyone. Repeated calls asking, begging, and pleading for assistance, until the cl... read more

William F. 

on BBB

4 years ago

Liars, dishonest, dragged claim out 7 months. Admitted that their departments are purposefully segregated to insure customers cannot get resolution if they have an issue with the way their claim is being handled. Was promised that my claim would be "expedited" due to the failure of their claims system which had me assigned to a claim officer that was no longer with the company. Forcing me into his voicemail system that was not being reviewed by anyone. Repeated calls asking, begging, and pleading for assistance, until the cl... read more

Li Z 

on BBB

4 years ago

Worst insurance company! It is impossible to work with when you need them/file a claim. Customer service is rude, unprofessional. State Farm probably spent all their money on advertisements, because they are trying to avoid spending any pennies to do what they are supposed to do, which is helping their clients. Biggest insurance scam. 

Li Z 

on BBB

4 years ago

Worst insurance company! It is impossible to work with when you need them/file a claim. Customer service is rude, unprofessional. State Farm probably spent all their money on advertisements, because they are trying to avoid spending any pennies to do what they are supposed to do, which is helping their clients. Biggest insurance scam. 

Ron B. 

on BBB

4 years ago

My name is Ron ******. I’ve been a StateFarm client for over 30 years living in the same house. I’ve maintained and taken care of my property myself with the help of local professionals and even had my roof replaced myself 14 years ago. I’ve never asked for help from StateFarm nor missed a single payment. Now, at 75, when I needed my roof taken care of the most, they denied me. First, my agent, Randy Holzahauer filed my claim and said that the day it was filed was the the date of loss. That’s just when the water started comi... read more

Adam H 

on BBB

4 years ago

State Farm Insurance has been a Nightmare to work with. There support teams have all been friendly but nothing seemed to get done in a timely manner. My daughter got hit in a round-about and the other driver was sited but they still claimed a 90/10 Split. 90% them and 10 % us. Second the accident was about two and a half months ago and the car still hasn't been fixed. Reasons given is the couldn't get ahold of there insurance party. They attempted calls for month and a half and only when we called to have them make a attempt... read more

Adam H 

on BBB

4 years ago

State Farm Insurance has been a Nightmare to work with. There support teams have all been friendly but nothing seemed to get done in a timely manner. My daughter got hit in a round-about and the other driver was sited but they still claimed a 90/10 Split. 90% them and 10 % us. Second the accident was about two and a half months ago and the car still hasn't been fixed. Reasons given is the couldn't get ahold of there insurance party. They attempted calls for month and a half and only when we called to have them make a attempt... read more