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Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
We’re proud to be the latest Chevrolet Dealer of the Year, an honor that reflects our commitment to customer satisfaction. If you’re looking for a Chevy dealer near Dallas-Fort Worth, choose an award-winning location that’s served the area since 1937. Our car dealership in Arlington has many new and used Chevrolet cars, SUVs and trucks for sale. As a used car dealer, we also offer pre-owned models from other manufacturers. In addition, we have a Chevy service department that’s staffed with factory-tra... read more
Location details
1200 I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
What an experience. Truthfully, when wanting to purchase a $60k vehicle I want to make sure we are getting a good deal. However, our salesperson, Melvin Smith seem so frustrated when negotiating price and talking numbers. I was never rude to him. I even apologize to him and tried to make conversation the day before signing. However, at the end (next day) he stated “he no longer wanted my business and to take it back to Reliable Chevrolet”. I never got an apology from him for his rudeness and his “assistant” lacks customer se... read more
Business response:
Hello Niria, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
When asked why internet price was 4,000 cheaper then online price I was told via text that we went over numbers today. I asked melvin smith why the numbers online were so much cheaper I got no response. I asked if business intentionally false advertising prices online, no response, I then asked to no longer be contacted. A minute later received a message stating... "We didn't sir you contacted me. You told me you were going to Classic "... Beyond unprofessional. I am floored about this business practices.
Business response:
Hello James, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service or doing everything in our power to honor a price. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
Service department here is unbelievable. I turned my car in to get repaired on a Thursday, 9/24. I received a call from the service manager, Travis, on the following Tuesday, 9/29 that the car was getting repaired at another dealership and I should be able to pick up the car on Wednesday, 9/30. Called at 1:30 PM Wednesday, 9/30 and was informed that the car was still at the other dealership and the service manager wasn’t there to be able to answer my questions. I called the service department again Friday, 10/2 and spoke wit... read more
Business response:
Tyler, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
My son has been trying for a week to purchase a vehicle from Vandergriff Chevrolet. We are getting put off, and put off, and put off. 1st they tell us the truck they have advertised for $21k...is not actually the “PRICE” as advertised, then after my son “pre-qualified” after calling back to try and find out if he qualified, they tell us they never got it. He filled it out again yesterday, called to check on it this AM, they said he would have to call back on Monday. They must not want our business....this is my sons 1st majo... read more
Business response:
John and Carrie, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Edwin Rivera, our General Sales Manager, at Erivera04@vtaig.com at your earliest convenience so we can address your concerns.
I found a 2020 Silverado 2500 High Country online and was excited to find the exact truck I was looking for and in my price range. It was on Autotrader, so I clicked the link to go to the dealership website from AT. All the same info, price, and location were confirmed so I sent a digital inquiry about the vehicle. The next morning I start receiving text messages and calls from three different sales people at Vandergriff. I went to their website again to view the truck I was excited about buying & to my surprise, they had in... read more
VERY dishonest dealership who apparently is used to selling cars to people who are easily manipulated. Went to purchase a used car from them and they are over an hour away. We called them to let them know we were on the way and in between the time we called and the time we arrived the online price mysteriously went up $751. Little did they know, I know how shady car salespeople are, so I screenshot the lower price while driving there. They agreed to match the price so I was willing to continue working with them. Unfortunatel... read more
RecommendedService Advisor Jonathan Burton provided great customer service when I returned my loaner vehicle last week. He was helpful, courteous and accommodating. He provided me a free car wash card and helped me transfer my items for one car to the next. _ Mrs. A. Hale
Business response:
Thank you for your positive feedback!
We bought a brand new 2019 Camaro SS in May of last year. We brought it back a few days later due to a rattle coming from the back dash. We found out they sold it to us with blown speakers. They had it for over a week to replace them. Since then we have had a USB stop working, a Bluetooth connection issue, an electrical issue, a blower fan in the seat go out, and a remote start issue of which they fixed only the blower fan and the previously mentioned speakers when taken to t...Continue Reading
Business response:
Thelevywas, we appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
The sale process was normal as any dealership you have to negotiate after a very long day we came to an agreement and was able to purchase my vehicle. I purchased a $70,000.00 vehicle and would think I would get some better Customer Service since I kept getting reminded I was purchasing the higher end model of SUVs but so not the case. Closing was average.. Had to negotiate some add ones and get them to fix the very bad paint job on a New Vehicle. When I took it to Service for the repair of the paint and add ons very disappo... read more
Business response:
Yesenia, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.2 star rating with 6,276 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is open now. It will close at 9:00 p.m.
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