Travis S. on Birdeye
4 months ago
07/28/2022, 01:45 AM
The staff at the Baxter Culver’s need to ask for instructions from their own customers, because my experience this last time was awful.
We ordered 2 items, both concrete mixers, one was ordered and given correctly; while my favorite, the ‘Crazy for Cookie Dough’ (one of the regular Culver’s specialty mixers) is apparently impossible for anyone at the Baxter location to get right.
When ordering I specifically told the server that I wanted the specialty mixer, and when I watched them sub in the ingredients individually on the menu, I knew they were going to get it wrong. Any time the server tries to take the order this way, they always miss one or two ingredients. So I specially asked the server to put in the Crazy for Cookie Dough mixer instead of doing the toppings separately. The server assured me that she knew what was in the specialty mixer.
After waiting for my Crazy for Cookie Dough mixer for some time, a different server delivered to me what he could only refer to as “here’s your caramel whatever’. At this point, I knew I should have continued to hold up the people behind me and complain, but I didn’t think that Culver’s could have possibly screwed up my order again (every time I’ve been to Culver’s, and my wife and I only come for the mixers, so we only order TWO items, they always screw up one of the two mixers).
Needless to say, what I got was a caramel mixer and 2 small squares of snickers. No cookie dough, no chocolate pieces; just two hard to find small snickers.
Every employee at the Baxter Culver’s should be fired or retrained because if you can’t even give out a 2 item order correctly, you must be giving out incorrect orders on a constant basis.
My wife and I like the custard, but it’s not worth $5-$10 when I could literally walk into the Culver’s and make the mixers better than any of their crappy employees.