UNO HOTEL HEATHROW WINDSOR

L'Gars d'Caen 

on Google

a week ago

Nous avons séjourné une nuit dans la chambre 512 cette semaine. Nous sommes mitigés. Le personnel était très aimable. L'entrée de l'hôtel est sympa avec la moquette et l'escalier. La chambre est spacieuse et la salle de bain aussi. Par contre, au niveau propreté, on n'y est pas. Les matelas sont sales, la moquette est salle aussi et elle était toute mouillée à un endroit, comme s'il y avait une fuite au sol. Les rideaux étaient plein de poussière. Le bac à douche noircit par l'usure. Et surtout, on entendait les voitures tou... read more

Ken Guest 

on Google

2 weeks ago

Had a really good time here. Spent about 5 nights here and my family and I enjoyed it. We used a family room with 1 double bed and 2 single beds for a family of 5 with 2 small children. The staff were amazingly helpful and went above and beyond to help us. The location is excellent....right on a few major bus routes making it ridiculously easy to get into the centre of London or Legoland. While they don't serve food themselves, there is an amazing restaurant next door that does breakfast, brunch or lunch, and the hotel is wa... read more

Roy Holdham 

on Google

3 weeks ago

No room service so was left with rubbish in the bin all week, no clean towels very poor. 

Saloni i 

on Google

a month ago

We had a delayed flight from London ,so we booked and went there .A girl on reception was talking on phone behind hiding and then we approached in a very friendly way “hi,we have a booking here,love” She rudely replied go upstairs handing over keys .Then we were about to ask if restaurant is open or not as we had a bad day already but she was extremely rude and turned her back towards us.Next day on 7am morning when me and husband were about to sign out a nice guy was there .He wished us and so we did.just because of him we ... read more

Amy Harvey 

on Google

a month ago

Wish you could give 0 stars. Absolutely not a 4 star hotel. The room was disgusting and the staff kept blaming it on housekeeping even though it just needs refurbishing completely. Staff were very unhelpful We were given the wrong room so I was shown to different rooms in the next building that were even more disgusting with stains all over the carpets and the bathrooms very unclean. I was also lied to about the manager being around when he actually wasn't (or just didn't want to speak to me.) We checked out and went elsewhe... read more