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Universal Hyundai
- Auto Repair
- Southchase, MO
About this business
Welcome to Bill Nero's Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers; Remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction; Create a rewarding environment for our employees to operate with... read more
Location details
12785 Orange Blossom Trl S, Southchase, MO, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Business response:
Whether it is 4 hours or 5 1/2 hours, Mr Duque, that is not supposed to happen. Most of our business is from repeats and referrals so customer service and time well spent is of the utmost importance to us. We know that your wife, Lucy, was communicating with management. So that there is no further miscommunication lets all speak together. Please inbox me to set up a time to speak that fits your schedule.
Business response:
Angela, We apologize for the experience you had. A member of management will be reaching out to you to discuss what has happened.
Business response:
Jason, Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Universal Nissan we take customer reviews very seriously. Please contact me, lbautista@universalnissan.com or 407-926-7001 Ext:1050. We look forward to hearing from you, Lori
Business response:
Frank, We're so disappointed to here that you didn't receive the best customer service from our team. The last thing we want is our customers to have a bad experience. We thank you for taking the time to leave us a review and concerns and will take your feedback to management. I would like the opportuniy to speak with you concerning the situation my email is Lbautista@universalnissan.com, at your earliest convenience.
Business response:
Steve Thank you so much for taking the time to share your great experience with the rest of FB! Nothing makes us happier than knowing we were able to provide you with the best service possible and that Robert and Jose was there to assist in the process. Please do not hesitate to reach out to us for anything you and your Nissan may need! We look forward to seeing you again soon! Congratulations!
Business response:
Amy, First and foremost, We are very grateful for your honest feedback. I’m so sorry to learn you had a terrible experience at our dealership. I certainly apologize for any inconvenience. We will be sure to reflect on your situation carefully to find out what went wrong, so that this doesn’t happen again. I would appreciate the opportunity to speak with you to address any unresolved complications my email is lbautista@universalnissan.com or 407-926-7001 Ext:1050 Thank you Lori
Frequently asked questions about Universal Hyundai
How is Universal Hyundai rated?
Universal Hyundai has a 4.3 star rating with 605 reviews.
When is Universal Hyundai open?
Universal Hyundai is open now. It will close at 9:00 p.m.
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