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Universal Hyundai
- Auto Repair
- Southchase, MO
About this business
Welcome to Bill Nero's Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers; Remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction; Create a rewarding environment for our employees to operate with... read more
Location details
12785 Orange Blossom Trl S, Southchase, MO, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
RecommendedThe Service Department has the best Service Advisor in Mr Patel; he ensures everything is done right the first time.
I have purchased several vehicles from Universal Nissan and I have always had a great experience. I highly recommend them.
Terrible service department. They charge you for fixes that don’t work and say it’s “Nissan” regulations. Then they want to charge you more to fix again another way. Buyer beware.
Business response:
Cheryl, Thank you for this wonderul review and we are ecstatic to hear that you had a great experience here at Universal Nissan. If you would like to email me at lbautista@universalnissan.com so i can have your informaiton correct with the service dept ill be emore than happy to assist or you can call the service at 407-926-7003. Thank you!
Business response:
Thank you for bringing this situation to our attention. First and foremost. We would like to apologize for any inconvenience we may have caused you. We are discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, I would like to discuss the situation that occured, please contact me at your convenience at Lbautista@universalnissan.com Thank you
Business response:
Thank you for taking the time to share your review. The experiences your described are not characteristics of the level of service our colleagues strive to provide, and we apologize that your visit was unsatisfactory.Your feedback will be shared with our team and a member of management will be reaching out to you. If you have any questions or concerns my email is lbautista@universalnissan.com Thank you
Business response:
We apologize for any frustration you may have experiene. Above all else, providing excellent customer service is our main goal and it is unfortunate you did not receive that here at our dealership. We would like the opportunity to speak with you, in regards to your situation. If you can reach out to me at your earliest convenience at lbautista@universal.nissan.com Thank you!
Business response:
Whether it is 4 hours or 5 1/2 hours, Mr Duque, that is not supposed to happen. Most of our business is from repeats and referrals so customer service and time well spent is of the utmost importance to us. We know that your wife, Lucy, was communicating with management. So that there is no further miscommunication lets all speak together. Please inbox me to set up a time to speak that fits your schedule.
Business response:
Angela, We apologize for the experience you had. A member of management will be reaching out to you to discuss what has happened.
Frequently asked questions about Universal Hyundai
How is Universal Hyundai rated?
Universal Hyundai has a 4.3 star rating with 605 reviews.
When is Universal Hyundai open?
Universal Hyundai is closed now. It will open tomorrow at 7:00 a.m.
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