Ulta Beauty

Jacqueline P 

on BBB

2 years ago

I made a wax appointment online for the Columbus, *********** location yesterday. Today I showed up for my appointment. The tech arrived AFTER me though my appointment was for 10am. Her wax was not hot. She still proceeded with trying to wax anyway. The strips obviously wouldnt stick to the cold wax. She left me with a cold glob of wax on my face. She then tried to remove it with cotton and oil. It didnt work. I ended up leaving with a glob of oily cotton and wax on my face. I came back because no other tech in town would re... read more

Kristina C. 

on BBB

3 years ago

I spent enough money to become Platinum, WHICH everywhere states once you are Platinum your points "do not expire". April 1st after my **** points were taken away, there was a notification that 68 points were expiring June 30th. Later that day once I was finally registered as a Platinum membership, and the expiring 68 points notification VANISHED as they are not expiring anymore.This proves that my ******************************************************** as Platinum when I spent the amount needed. I also reread the "Terms an... read more

tonya m 

on BBB

3 years ago

I have been shopping at Ulta since it was a sketchy little store in the mall. I have been a platinum member for a decade. I called to have a simple matter resolved and was confronted with rudeness and condescending remarks. I insisted there must've been a mistake but the representative made it clear over and over again that they didn't care. The rep couldn't be bothered with my issue. I also was not made aware there were multiple people on a phone call (that is horribly intrusive)! I will never spend another ***** at an Ulta... read more

Debbie N 

on BBB

3 years ago

Our college daughter has been saving points with a goal of reaching ****, which she recently did. Her status in the past has always Platinum (therefore points never expire) but attending University in person this year has prohibited the ability to shop like she has in the past. Her status dropped to bronze (which she wasn't aware of). She was quite surprised when on Saturday she was home, went into the Ulta store and was told "sorry, your points expired yesterday." She immediately reached out to customer service on chat feat... read more

Ca L 

on BBB

3 years ago

I made a purchase online through Ultas website and it was supposed to be delivered around 1 week ago. The package was being delivered by *** choice so it was supposed to be transferred to the post office.. except it never arrived. *** is saying they dont have my package and after submitting a case with **** they dont have it either. I did what any normal person would do and called Ulta.My interaction with multiple reps was abysmal. I explained my situation and offered my case ID that showed my package was clearly lost and no... read more

Kara D 

on BBB

3 years ago

Really ****** off. I have been a long time Ulta customer and typically love the store. I also am a pro makeup artist and hairdresser so I come here to supply my product and tools to perform my job. I was in a store last week and the girl at the register told me I had $150 in rewards to spend before they expire on Friday (today) I also am not platinum member this year because they dont sell a lot of prestige brands I use so Ive had to go to sephora. Fast forward to today, I go in to use my points, a diff employee tells me act... read more

Nancy L 

on BBB

3 years ago

I made a large purchase last week and was told if I applied for a credit card I would receive 20% back. I filled out everything in the store and applied. They made me use a different card to pay for my purchase and told me I could get the 20% cash back when my card arrived. The purchase was made in a different state. Now I am having nothing but trouble trying to get my money back. I have made at least a dozen calls and today alone I spoke with 5 different people at member care awards team. The last person Caesar tried to con... read more

Tracy T 

on BBB

3 years ago

This is regarding their **************** for website access. I was notified upon trying to login to my account (Platinum member) that my password expired and I needed to reset. I was instructed to click "forgot password" and I would be emailed a link to reset it. I have done this numerous times and do not get an email to reset. I am getting all other Ulta emails. I even added the 3 known Ulta email addresses to my "safe sender/recipient" list. I have called, chatted and emailed numerous times, to which each and every time I ... read more

Amanda S. 

on BBB

3 years ago

BUYER BEWARE! ULTA MIGHT BE SCAMMING! After reviewing Ultas profile on BBB. It seems as though there is an obvious trend with the company not rendering their services. There are multiple people with a similar story to mine. Their items either being delivered to a wrong addressor or an old address. Which very much makes it seem like an internal issue. I emailed the customer service department yesterday and have already spoken with 2 people that can do nothing but apologize for the inconvenience. My package was delivered to my... read more