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Ulta Beauty
- Beauty
- Glendale, WI
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5654 N Bayshore Dr Ste F-118, Glendale, WI, 53217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Purchased an eyelash serum online. Spent enough to get free shipping. They only sent the 2 extra oils I purchased to get the free shipping. And never sent the eye serum. Bait and switch! They state I must have good taste. Never put the order on backorder. And charged me for the oils. Buyer beware of this bait & switch
Business response:
Hi *****, we sincerely apologize that the serum you ordered was out of stock when your order was being fulfilled, we understand how frustrating this would be. Please know we do not have a backorder fulfillment process, however, rest assured any pending charges from the serum will be released within 3-5 business days. If you need any further assistance with this order, please don't hesitate to reach out, we're always happy to assist.
Placed an order on 1/29/23 and receive tracking with a delivery date of 2/3/23...It didn't come. I received an updated delivery date of 2/4/23..It never came. Checked again and it was supposedly handed off to USPS. Checked my USPS account and it say they haven't received it (waiting to receive from carrier facility- UPS). I've received no updates since! Here it is 2/5/23 and I try to chat them which was no help. I called and was told they couldn't do anything until WEDNESDAY and to call back. I was also basically told I shou... read more
Business response:
We are sorry to hear this has been your experience and know how frustrating it can be for you, Chimera! We will follow up via email with you. We hope you have a great rest of your day.
I spoke to ** from escalation department today, regarding my experience on 1/26/23 with A.. the manager of the store. I asked for a sales circular to see what was on sale in the store. A. informed me that I needed to use the website. This is what I did went to register with my make up in my shade. A.., then informed me that this shade was not on sale, it felt like false advertising to me and my daughter felt like I was being discriminated against because I was not African-American. This was a very disturbing experience. All ... read more
Business response:
Hi *****, thank you for reaching out regarding your experience with our store team and ***** Services team. Please know we always strive to provide the best service possible to our guests, so we're sorry to hear about your experience. At this time, we have reviewed your previous contact history and are unable to provide you with a coupon. Ulta Beauty now considers this matter closed, as we are unable to assit you further.?
I ordered online back on 01/10/2023. It was sent in 2 separate boxes the first box arrived on time and was fine since it was all plastic packaged items in that box, but I was supposed to receive my second package on 01/17/2023 but did not get it until 01/18/2023 late at night and when I opened it I found that my ********************** was broken and got all over everything in the box( it WAS NOT bubble wrapped or protected at all) $50 foundation and No protection around it. So I checked all the Ulta beauty stores for 50 mile... read more
Business response:
Hi ****. We're sorry to hear that your item arrived damaged, we understand that this can be frustrating. We apologize for the with our team regarding a refund option, while this was only suggested in case you needed your items faster, we see the miscommunication. Your item has been reshipped as of 1/19, and you are welcome to reply directly to the email from our team if you have any questions. Thank you.
After I returned a product I bought from them, I did not receive a refund. I sent them at least 6 emails with a confirmation of delivery from **** to their return center. I never received a refund. Its been over 2 months.
Business response:
Hi *********, we sincerely apologize for the delay in getting your refund to you from the product you sent back to our warehouse. We have followed up with you via email on 1/12/23 regarding the status of the refund that was processed. The email has more information about when you will receive the refund to your account. Please follow up with that email if you have any additional questions or concerns.
Ulta In *** ***** wrongfully accused my friend of shoplifting then illegally detained him while the Management checked the video to verify his identity. It wasn't him so they let him go and even though he was innocent, the Police still followed us for hours after leaving Ulta and pulled us over to harass us.
Business response:
Hi ********, we are so sorry to hear this was the experience of your friend in our *************, ID store. We would like to connect with your friend to discuss this matter further and escalate it to the appropriate teams. Please have your friend reach out to Ulta ***** Services via ******** Messenger, Instagram ********* ******* ****************, phone at **************, or email at ***********************************
They do not have change for cash purchases. Should have received $0.52 in change but did not due to the worker only having pennies.
Business response:
Hi Calla! We understand how frustrating this experience can be. We'd like to connect with you in order to find a solution, so we ask that you respond to the email sent from our ***** Services team, so we can learn more about this. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
Atrocious and mismanagement. I came in on Christmas Eve to get help with my peach and pink hair. I wanted the peach / orange out. I also had about 3 of root regrowth. Hairdresser recommended putting in a pink gloss at my consultation the day before. When I arrived I told her Id rather not. So manager came over and said we could cover the peach up with an ash and then lighten up my roots to blend it in. However it was completely patchy! My roots were still dark in places and orange in others. Manager tried telling me I put so... read more
Business response:
We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit, ****. We will follow up via email so we can assist you further with this issue. Have a great rest of your day.
I went in to purchase a few things I needed. I needed some foundation and so did my sister . Colour pop ( my favorite brand) had sales tags showing buy one get one free. As Im standing in line the manager comes over and changes the sale tag to buy one get one half off. To me thats false advertising. Ulta should honor the price of the product when I picked it up. And like I stated I was standing in line already. Spoke with the manager her name was ******. This took place at store in *******, **. . Im just unhappy. Its false a... read more
Business response:
We're sorry to hear that you were disappointed by your visit with us. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. It looks like this issue has been escalated to our store team so they can assist you further with this. We will be sure to follow up with you via email. Thank you!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 3.1 star rating with 1,121 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 9:00 p.m.
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