Ulta Beauty

Olivia S 

on BBB

a year ago

My hair was damaged by a hair stylist at the Ulta Beauty Salon in *******, I left a review, and I got a refund, but the salon manager refused to come out and speak to me directly. So I reached out to customer service because I was concerned about the treatment I received, how the situation was handled and how my hair is damaged and I now have to pay to repair it. The customer service representative ***** responded to my email and said "We received an update from our store operations team and they confirmed that they gave you... read more

Kem J 

on BBB

a year ago

My friend and I were wrongfully accused of stealing. The police were called and they viewed the video, came back out the store and stated he didn't see us stealing anything and couldn't arrest us because the store had abaolutely no evidence. The store manager ************************* in **********, ** lied like we stole 4 bottles of perfume when in fact we were never no where near the perfume, never smelt perfume because my skin is sensitive i dont even wear perfume. I returned everything back to the store for a refund acco... read more

Raquel B 

on BBB

a year ago

They will not refund you or send you new items if your package gets stolen. I never received my package despite it being marked as delivered, because the driver stole it. As a result ULTA has stolen almost $500 from me just because they do not work with a reputable shipping company. I am a long-time customer who does not abuse refunds and returns. Keeping someones funds when they have made a complaint about stolen property cannot be legal. 

Karen P 

on BBB

a year ago

Awful - DON'T Open an ULTA Credit Card!! This company tries to charge additional fees constantly, charges very high interest rates, and even when I paid the card balance off in full, instead of it showing a ZERO balance, I noticed a charge on my account. I called and got a foreign representative stating something about "back interest" then they had the audacity to charge a late fee of $37 on top of it all when there was no payment due since account was paid in full! They never give the double and triple points they promise f... read more

Alex P 

on BBB

a year ago

I have had an ulta account with ********************** for many years. I am suddenly blocked from making online orders, and without notice. I have tried speaking to numerous people at Ulta and no one will help **** received the following email: After further review, we discovered that we received a charge dispute under your name and billing informationDue to this, we will no longer be able to accept your online order request(s) on Ulta.com. We welcome you to visit your local Ulta Beauty store to shop, where our trained assoc... read more

Carol B 

on BBB

a year ago

I searched for a shop that does cluster eyelashes and came across Ulta Beauty. I choose clusters verses the strip because they last longer, at least the ones Ive always gotten from other place. Until, I went to Ulta. They lasted less than 24 hours. Im glad I waited until the day of my event. The stylist who did my lashes, was friendly, but did not seem to know what she was doing. She kept dropping the lashes and she was extremely slow. When she was finally done, it was at my 30 minute window. The lash applicant was thin and ... read more

Violetta V 

on BBB

a year ago

The employees at the stores in ***** ** are completely & needlessly rude. They do not make you feel welcome to be ****** ****** are never kind when I go to the store. It doesn't feel worth it to spend so much money in a store where I don't feel treated with any sense of decency. They need better customer service because the girls at Sephora in Khols have never made me feel like that but it's a reoccurring theme at the Ulta. Several of my friends don't even go in there anymore because of the same complaint, terrible employees... read more

Sarah R 

on BBB

a year ago

The Ulta.com **************** is an absolute joke. I reached out due to a package that showed delivered but was not. I was first told to wait two additional days and it would show up. I called back after another two days and was told they would start an inquiry into what may have happened. This was a birthday gift for a friend. I was told that I would receive an update in a few days. After almost a week, I called back and was disconnected five separate times. I was told that they were "looking into it" and that someone would... read more

Miranda L 

on BBB

a year ago

ULTA CHANGE YOUR ONLINE POINT REWARD SYSTEM!!!!!I have been saving hundreds of dollars worth of points to buy one product which is a Dyson airwrap valued at $600. My local store hasnt had any dyson airwraps in months because of stock issues. So buying in store wasnt an option for a long time. Did you know any online points use is limited to ***** which is about $250. I had well over ***** points I couldnt use for an online purchase which was extremely frustrating. After spending years of my hard earned money on ulta this was... read more