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Ulta Beauty
- Beauty
- Glendale, WI
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5654 N Bayshore Dr Ste F-118, Glendale, WI, 53217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I placed an order last week. Theyve had a known glitch on their app but failed to email or alert customers on the page. Charged my card multiple times and emptied my account off 125$ in rewards points. Had to wait over 5 business days for the charges to fall off my account. Order never went through! Spoke to customer service Monday and Wednesday. Both times told 24-48hrs to wait. Here it is Friday. Still no points the I EARNED from purchases. Still havent informed customers and still happening today! Not acceptable. They cha... read more
Business response:
Hi ********, we sincerely apologize that you have not yet received your pending points back from your incomplete order. We have gone ahead and re-escalated your pending points to our IT team for further review. Currently we only see 250 points as still pending, while the previous points have already been reinstated. Additionally, we can confirm that an order has not successfully processed on your account which is why you have not seen any earned points for orders. Once your points are reinstated, we will follow up with you v... read more
I recently had an experience getting my hair done at Ulta beauty in ************* ****. The store manager has been extremely snappy and I've been trying to get my money back for like 7 weeks now. The stylist put a "money piece" in my hair that I didn't ask for and did not do a proper balayage to my hair. It cost $253 and was not anything I wanted or asked to have done. I couldn't go back to store because 2 days later I moved to *****. I am still trying to get a refund.
Business response:
Hi *****, we sincerely apologize that you did not hear from our store team and have not gotten a resolution to your negative salon experience. We have reviewed the previous escalation that was sent to the store and will be following up directly from our Corporate HQ. We will also be following up with you via email after we have reached out to the store again. Thank you for your patience with us while we work on this issue for you!
Horrible customer service! Im absolutely done with this company! I have been a loyal Ulta user for years. Even over *******. I also have their credit card and have purchased 85% of the majority of my perfumes from Ulta. Im tempted to transfer my credit completely to my ************** now because I am so done with this company. A few weeks ago I decided, hey Im too busy to get to Ulta in person and my two every day perfumes were running out so I decided you know what Ill just older it so I dont even have to go out of my way. ... read more
Business response:
Hi Allegra, we sincerely apologize that you did not receive your order with your fragrance! We wanted to let you know we have sent this issue to our Escalations team for a final review of your order. At this moment we cannot offer a refund or reship, but once our Escalation team reviews your order, they will be able to provide a final determination of any next steps for your order. Once we have an update from this team, we will be reaching out to you via email, so please keep an eye out for an email from us. Thank you for sh... read more
I've had it with this company. They offered 2 extra free gifts and would NOT allow me to out the order through because of "service updates". Now those free gifts are gone. I'm done with this company.
Business response:
We can see how upsetting it could be to not be able to add your free gift with purchase to your order. Something to keep in mind. All of our gifts with purchase are while supplies last and have to be added to your cart before checking out. Currently there is an enhancement, being made to our website, which may be causing difficulties in placing orders. Please know that our team is fully aware of this situation and is working diligently to rectify the issue as soon as possible. We hope this helps. Have a great rest of the day... read more
Terrible customer service. I have had issues for days trying to complete an online order and it keeps telling me transaction cannot be completed because it cannot verify my card however has charged my card multiple times and took my points without placing the order. i have tried endlessly to get in contact with someone, im either ignored or hung up on. this has been happening for days and my next step is to file a dispute as fraud.
Business response:
We're very sorry to hear this about your recent experience on our Ulta Beauty website, Brooklyn! We will follow up with you via email shortly as we would like to hear more about this situation and find the best possible solution. Have a great rest of the day.
My experience at Ulta the location 24th street and Baseline has not been good I keep trying to give this place benefit of the doubt. But this last experience was awful.Its was like I was bothering experience the melonted manager when she did help me.you could tell she was gritting her teeth the first sales walk away and said she had other people to.help.when I spent way over 300 dollars she never came back.It was unbelievable that manger that have at the particular store is awful. I never had this problem when I would shop a... read more
Business response:
We're very sorry to hear this about your recent visit to our Ulta Beauty store, ******! We will follow up with you via email shortly as we would like to hear more about this situation and find the best possible solution. Have a great rest of the day.
I placed an order with ULTA in order to receive a 'free' 18 piece gift bag. I received all the items that I paid for yet no gift bag. I called to request the gift (which by the way was listed on the shipping slip, but was not there) and was told after a 20minutes wait on the phone that they could not send the gift bag, but would give me a $20 voucher. Note to all buyers, their vouchers NEVER work with any order I've attempted with over a dozen orders. They are crooks and only represent false advertising for 'freebies.' Don't... read more
Business response:
Hi *********, we are so sorry to hear that your gift with purchase was missing from your order! We understand how frustrating this situation can be. Additionally, we apologize for any miscommunication regarding the voucher you were offered. We can offer you a e-gift card which can be used in store or online for your missing gift with purchase. We will follow up with you via email to confirm if you would be interested in the e-gift card.
In short the offer was Buy 2 a get the 2nd at 50% off...When you, I, add the two they both show as the same price Ulta Beauty! ******* I will be assisting you today. just a moment while I review your previous conversation 8:36 am Hello, this is ***************************** and 310-xxx-xxxx. I have had an issue with buy 1 get one at 50% and it is not calculating the 50% off on the2nd item over night repair serum with hyaluronic acid ********* I have them in a bag on the web so far and it is showing 2@$42.oo 8:38 am Thank you... read more
Business response:
Hi ****, we can see how this experience would be frustrating, and we'd be happy to clear this up for you. We will follow up with your inquiry via email. We truly hope you have a better shopping experience with us in the future.
Don't use their buy online pick up in store. I placed an order for pick up. They only had 1 item and not the other. They put a hold on my credit card for the full amount when they can't fulfill the entire order. And they can't/won't cancel the order. They tell you you have to wait FIVE days for the order pickup to expire. This should be illegal to put a hold on a credit card for the full amount when they didn't even fulfill the entire order. Absolutely unacceptable.
Business response:
We're more than happy to clear this up for you, ******! We never charge you for your order until the order has been picked up. However, when you shop online using a credit or debit card, your financial institution will place a pending hold on the funds while they wait for the payment to fully authorize. Once the order is picked up, then the payment is authorized and then you're charged for the order. As the payment failed for this order, you haven't been charged, and any charges you see are just the pending holds that will r... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 3.1 star rating with 1,118 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 9:00 p.m.
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