Ulta Beauty

Janet T 

on BBB

2 years ago

I visited the store in ********** in the ************ strip mall. I declined to leave my phone number and was told if I refused to leave my phone number I would receive no refund or be able to exchange the products I purchased. I have since called the corporate office on 4 occasions. I did receive a return phone call from "*****" who left a message that did not include his last name or a telephone contact number. I attempted to call him back and was told he works remotely and the message would be sent to him. I believe this ... read more

Mike K. 

on BBB

2 years ago

Went to Ulta beauty to get my seven-year-old daughter a haircut ..the hairstylist was absolutely phenomenal and very caring I could not recommend enough. Upon checking out.. everything went bad. I came to pay for the service, and was told that I need to pay at salon. But ***** told me to pay at front. The cashier said.. go to the back and pay.. I explained that stylist said to pay upfront."Well.. stylist is wrong, now go back and pay. " She said in a condescending tone. I explained to her she didn't have to be rude.. and she... read more

Mary S 

on BBB

2 years ago

my neighbors have a child that works at this Ulta here. I came into say hello, and at the front of the store, two women , who looked like upper management were forcing her to empty her belongings and accusing her of stealing because something wasnt so-called dotted . I want the public and other customers aware of this; if Ulta as a company refuses to stop customers from stealing but bag checks employees, that is incredibly one-sided.I will never shop here again if managers choose to treat there employees this poorly. 

Kristy P. 

on BBB

2 years ago

I wouldnt give this company any stars at all if I could! This company is an absolute DISGRACE! Not only did they give me the hardest possible time about items not received but their OWN EMPLOYEE assisted in a false return with a false return code! Consumers BEWARE!!!! I am a credit card holder with Ulta and make purchases frequently. The last two online purchases Ive made with this company have been a NIGHTMARE! The first time my package was not received however the issue was rectified. The second time, I received my package... read more

Emilia S. 

on BBB

2 years ago

I placed online order for pick up at the store. It was a rainy day so I was literally in and out of that place. The store has window for pick up orders but I was told to wait in the line with other store customer. I got my 2 items and quickly left. After I got home I looked in my bag and realized that they sold me TESTER face cream. There was no box just the face cream. It seemed to be full but not evenly distributed inside. I found this experience disgusting. How could I be sure that the product wasnt sitting on the shelf a... read more

R. R. 

on BBB

2 years ago

On Wed 8/10 in ********* **, a manager told me they cannot process a return for someone who is not a Loyalty Member. So, I would have to sign-up right then, or I would not be able to complete my return. I had one item, unused; and I had a receipt which was within 30 days. I pointed-out that my original purchase was not made as a Loyalty Member. She just restated that she could not do the return unless I was a Loyalty Member. I said this seems unlawful, and she replied that the return policy is printed on the back of the rece... read more

Roniece F 

on BBB

2 years ago

ULTA BEAUTY FIRST AND LAST TIME ! I will never shop here again in my life! I am so disappointed and upset. I shopped on May 31, 2022 for $294. After testing my products I decided to return a few that did not work well for my skin. I returned $128 worth of products back to the store on June 28, 2022. I received a receipt with a refund of the amount however NEVER EVER RECEIVED MY REFUND TO MY BANK ACCOUNT. I feel scammed! I am out of the items and my $128. This was my first and last experience with this store. I have contacted... read more

LaVerne W. 

on BBB

2 years ago

I had a hair appointment on July the 16th 2022. I was told to come at 10:00 am. I showed up on time but the girl who was supposed to do my hair was not there and then I was told that I would have to wait until 12:00 noon when she was supposed to be there. The older woman said that she would do my hair if I could wait until she was done with her other customer so I said okay. When she started to do my hair I showed her a picture of the style that I wanted originally she said that she would try her best to do that style as I r... read more

Paula R 

on BBB

2 years ago

After browsing for a specific product at the ******************* Mall Ulta, I was told they did not have that particular product at the time. It was suggested to me that I order it to be shipped to my house at no charge. A young female associate completed the transaction but did not give me a receipt so I requested one. The associate then informed me that she could not give me a receipt of purchase and that I would receive a conformation email instead because the order was coming from the warehouse. I then proceed to check m... read more