Ulta Beauty

Joanne D 

on BBB

3 years ago

I placed an online order for same day in store pickup. The system kept bumping me out saying my session timed out yet I had been continually completing the requested info. Order finally went through and when I received the email confirmation 5 minutes later it noted the my order was being shipped to my home. I immediately called customer service to have it rectified and was disconnected from their phone system 3 times after starting my conversation with an agent and being placed on hold. Finally after explaining the situatio... read more

Tracy L 

on BBB

3 years ago

I purchased the dyson hair wrap and mascara in December. I never received the package. I asked my neighbors and checked all around the house. I contacted ultra and they simply said they werent able to help me. I contacted them a second time. The second time they refunded me the mascara but not the dyson. I asked if they could ship the item to a store closer to me and they simply said again that they couldnt help me. Worse customer service at ultra. Never again! 

Kevin C 

on BBB

3 years ago

This is a company of thieves. If you do not make a payment by 5pm Eastern time on the day it is due they hit you with a late charge of $41. the last thing i knew is there are 24 hours in a day. this is just another way for them to steal money from the consumer. Stay away from this company. They will do anything to steal your money. 

Grace C. 

on BBB

3 years ago

Ulta screwed up my online order delivery and held my $1,279.48 hostage. I placed 2 separate online orders for 2 Dyson Special Edition Airwrap ("Airwrap") for a total of 4 Airwraps. Ulta provided me with 2 tracking numbers. I got 2 shipments but only 1 Airwrap was in each box. FYI, each Airwrap costs $599.99, so I spent a total of $2,558.96 for the 4 Airwraps + sales tax but only received 2. I immediately called ***** Services & was advised that the matter had been "escalated" due to the amount of my purchase & that I would b... read more

Portia H 

on BBB

3 years ago

I placed an online order on 11/29/21. I never received any shipping notification until I called in 12/4 and spoke with customer service. I wanted to just cancel the item all together since no one could tell me when the item was coming or the status. **************** said it was too late and I couldnt. But the item never shipped or was being prepared. A day later they send out shipping notification 12/5/21 finally. Well the dryer didnt work out. It gets too hot and can burn your face if the hose comes in contact with your fac... read more

Amaris D 

on BBB

3 years ago

I had a package delivered and left on top of mailboxes a year ago and disputed it. I placed the same order again and paid for it and it was delivered with no problem. But because I disputed the first charge I've been banned from ordering on line again. I've called several times and they say it'll be escalated, then they say its been resolved yet I can't order! I miss out on all deals, gifts etc. i'm being punished for a delivery I never received! TERRIBLE service!Having an ulta card as well as being a "diamond" member is a w... read more

Norma B. 

on BBB

3 years ago

1/8/22 I spent $183.91 when I went to pay I was told my card was declined COMPLETE humiliation but I knew my card was fine. The line was long so I gave them my Ulta card they ran that card. I went to the car and called to see why my card was declined and was told it wasn't I had been charged twice on 2 different cards. I went back in and was told my card would be refunded. that was almost a month ago and still I'm out almost $200 and all I've gotten is the run around. I've sent my statements in and then told it could be anot... read more

Suzette S. 

on BBB

3 years ago

Several months ago I had ******* senior stylist at Ulta hi light my hair. I told her heavy blonde hi lites. That was the color of my hair. She never did a sample patch test to check the product on my hair. She asked me if she could use a razor to cut my medium length hair. I told I I never had a razor cut before but she was the senior stylist and I trusted her judgement. She also suggested thinning my hair out because it was a little thick. I never had my hair thinned out before and ******* used the razor to shear it through... read more

Gladys J 

on BBB

3 years ago

limit to ONE payment for online purchases - meaning if you have multup,e gift cards or combination gift card and credit card. - You CANT buy online unless you spend an hour with their customer service to merge the gift cards into one**** what a snake of a company!