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U-Haul Storage of Lake Oswego
- Automotive
- Lake Oswego, OR
About this business
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations.
Location details
7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
******** I was supposed to get my 2 U-************** on Friday, Aug 6th. I have not only not received my boxes, but despite calling both Shipping Centers, they not only can't tell me when they will arrive but have no idea where they are. I call back every day, and they can't give me any information.
Business response:
Hello ******, I am sorry about the issues you are having with your U-Box shipment. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
UHaul discriminates against elderly people like me with no family members to use for emergency contacts. I've used UHaul for years but had the worst experience ever today. I reserved a trailer online, confirmed it online, providing my driver's license, went to pick it up at the ******* facility in ******, ********. The clerk once again asked for my driver's license, then made me remove my mask to take my picture. She then proceeded to tell me she needed an emergency contact person's phone number. I am 66 years old and all of... read more
Business response:
Hello ******, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for how this issue was handled.
reservation(20735829) cancelled less than 24 hours prior to move. Incredibly rude and uncaring reservation clerk (*****) who tells me that it's not uhaul's fault that they cancelled the reservation that had been made a week prior....... guess it's the tooth fairy that screwed this up??
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this caused you.
This is the worst establishment I have ever been involved with. I booked a reservation a month in advance and called to confirm my reservation. I get there and they tell me they don't have any trucks available for me. They then stated my appointment was scheduled for the next day. I proceeded to show my two confirmations and the owner and coworker were completely rude and basically told me they wouldn't do anything about it and gave me customer service number. This place should not be in business.
Business response:
Hello Najee, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Rented a moving truck a week in advance for a full 24 hours knowing it would be busy. I recieved a confirmation email. Then the day before my move i recieved another email stating my order had been "updated" to a 12 hour order (didn't even get a discount for the redused time), during the middle of the night. I requested a dolly which they didn't have, and was told a price quote that was less than a 3rd whar i actually paid. The self return broke and took half an hour to find my order while i was trying to return my truck wel... read more
Business response:
Hello ****/*****, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Your Company grossly over charges for Trailers leaving ******** ** on Vancouver Island to the Mainland is unjustified. I rented a 6' X 12' Trailer.******** ** to ******* **, $2537.00 was what I was charged, If I would have went to ******* ******* from ******** ** it is $489.00.It seems that if you live on Vancouver Island you are at the mercy of Uhaul and will be overcharged solely because they have a monopoly on Vancouver Island. On top of that the Ferry charges for vehicles and trailer are increased. Whatever matrix you ar... read more
Business response:
Hello *******, I am sorry about the issue with the trailer rates. One-Way move rates are determined by a combination of trailer size, point of origin, destination and the date of the move. Supply and demand have a direct impact on the rates. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Changed the **Box delivery date on the day they were supposed to arrive with no notification. They had even called multiple times in advance to confirm the delivery date and details. It's VERY difficult to reach anyone for customer service support. Long wait times and you get hung up on multiple times. Horrible experience. Will not be using U-Haul again and I do not recommend U-Haul to anyone. Adhering to dates and details is critical for moving services, U-Haul really misses the ****.
Business response:
Hello ****** I am sorry about the issues you are having with your U-Box. Your concern has been documented and forwarded to the management team to address directly with you.
I am highly disappointed and my kids have to suffer for there incompetence. I reserved a 20 foot truck more then a week out and thought I could just come and pick it up, was I in for a ride. It started when I got a call a day before picking it up by a lady running the ********** ** store. She told me my uhaul wouldnt be available for pick up at the location up the road and I would have to drive an hour to ********** to pick one up. I told her I was pressed for time as I had to move from ** to *******, *******. She was nice a... read more
Business response:
Hello ****** I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for the problems this caused you and your family.
I had a reservation for a 4'X7' trailer and was disappointed to discover that it was only 3'3" wide. Since it did not meet my needs, I needed to cancel the contract and spend additional time waiting in line to be served for a different trailer. U-Haul's misrepresentation of its trailer dimensions constitutes fraud and deceit. This policy of fraud needs to change.
Business response:
Hello *******, I apologize you had an issue with the trailer size. The website does list the inside dimensions for that trailer as 7'8" x 3'4" (LxW). Also posted on uhaul.com is "All rental truck and trailer measurements are approximate. The equipment you receive *** vary in size, based on the engineering/design specifications of multiple-production models." I apologize again for any inconvenience this caused you.
Frequently asked questions about U-Haul Storage of Lake Oswego
How is U-Haul Storage of Lake Oswego rated?
U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews.
When is U-Haul Storage of Lake Oswego open?
U-Haul Storage of Lake Oswego is closed now. It will open at 7:00 a.m.
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