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U-Haul Storage of Lake Oswego

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About this business

U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations. 

Location details

7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 7:00 p.m.
Tue07:00 a.m. to 7:00 p.m.
Wed07:00 a.m. to 7:00 p.m.
Thu07:00 a.m. to 7:00 p.m.
Fri07:00 a.m. to 8:00 p.m.
Sat07:00 a.m. to 7:00 p.m.
Sun09:00 a.m. to 5:00 p.m.
1.1766 reviews
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Stephanie F.'s profile image
Stephanie F. 
4 years ago

We rented a Uhaul over three weeks ago to move our daughter to college TOMORROW. We just received a callless than 24 hours before we were to pick up the truckand were told they have no trucks available. Now we are scrambling to determine how we are going to move her. POOR customer service!! Never rent from **********************! 

Business response:

Hello *********, I apologize U-Haul was not able to fill your reservation. Unfortunately, I was not able to find it using the information provided in the BBB Review. Please supply the name and email address listed on the reservation so we can access it and forward your concern to the appropriate scheduling management team. I apologize again for the inconvenience this caused you and your family. 

Ian's profile image
4 years ago

There was no ownership from the people I spoke to over the phone. One helped changed my reservation but misquoted me, next person told me someone will call back & obviously no one did and the third person transferred me back to the automated system. I wrote an email to online support, they emailed the ************ ** location and guess what happened. Nothing. 

Business response:

Hello **** I am sorry about the issues you had with getting on with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint. 

Tawana R.'s profile image
Tawana R. 
4 years ago

I had a reservation to pick up my truck for one way at the Loganville location, but they were not able to accommodate me according to the store ******** then scheduled me to have a one way truck at the ******* location and stated that I would not be charged for mileage. Once I arrived at the ******************* Location the ** told us that they were to have a truck returned at 930 and it had not got back so they would not be able to assist with a one way truck. Because we had no other option we told him that we have no optio... read more

Business response:

Hello ******, I am sorry about the issues you had trying to get a truck for your move. Your concern has been documented and forwarded to the management team to address directly with you. I apologize again for the inconvenience you experienced. 

Clarence Q.'s profile image
Clarence Q. 
4 years ago

Terrible terrible terrible company process and custome service.Placed an online order on May 17 for a hitch kit, I thought that I could attached it to my SUV and bring my kids to have a wonderful vacation, but I was wrong. Today is Jul 27, I still did not recevie the hitch kit. However, my vacation days have finished already.U-Haul screwed-up my vacation plan!!!!!!!Called customer service more than 10 times , every time were a long waiting. After explaining my case, the agents always say that they will send email/leave a mes... read more

Business response:

Hello ********, I am sorry the hitch was not received in time for your vacation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again this happened. 

Syed A.'s profile image
Syed A. 
4 years ago

Reserved a storage unit a week before, when reached to pick up the key, was told no storage unit available and reservation does not work this way. This was particularly odd as the online system did not mention something like this and the location just gave away my storage unit. When called the helpline, no real help was offered. Worst experience by far. Would not recommend U-Haul ever. 

Business response:

Hello Syed, I am sorry about what happened with the storage reservation. Please provide the storage reservation number as I was not able to locate it. I apologize again for the problems this caused you, 

Steve M.'s profile image
Steve M. 
4 years ago

I reluctantly reserved their largest truck with Uhaul to move our 3 bedroom home 245km in *******, Canada. 10 years ago I booked the same truck with them and on moving day the best they could give me was a 12 foot truck resulting in me making 3 trips using extra fuel time and mileage and they were unapologetic then as well. 1 year later my boss booked the same truck and was also screwed over on his moving day by Uhaul and given 12 ft truck again completely unapologetic, so I made sure this time to keep on top of the reservat... read more

Business response:

Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any problems this caused for you and your family. 

Christopher d's profile image
Christopher d 
4 years ago

23rd July, 2021 Here we go again, the third time around Booked a 10' truck in April. Was told that the company would call the day before to advise me on where in the metro area I would need to pick up the truck Changed the order to a 15' truck and got the same instructions.Was called at noon (July 23rd) and told to pick ** the truck in Quincy.Was called again at 4:45 PM to be told that the 15' was no longer available and I could have a 10' with trailer. I can understand that UHaul are depending on customers to return their t... read more

Business response:

Hello ***********, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for the frustration and inconvenience you experienced. 

JH C.'s profile image
JH C. 
4 years ago

I was excited to order 2 u-boxes and moving support for an elderly relative's move ******** pack up and unloading). Regrettably, I ran into problems with the interface between U-haul, Moving Helpers, the local U Haul site and the moving company U-Haul contracted for my move in Georgia.I have spent 8 1/2 hours on the phone over 2 days to try to resolve the problems in obtaining my boxes in Georgia as ordered. The fragmentation between U-Haul, loving Helpers and the contracted movers' moving company has been astounding. The li... read more

Business response:

Hello JH. I am deeply sorry for the multiple issues you had with your U-Box order. After reviewing the existing complaint, I see you already spoke with a manager, and they provided a resolution. I apologize again for your experience and if we can assist you further, please let us know. 

Bobbi M.'s profile image
Bobbi M. 
4 years ago

NIGHTMARE! My truck reservation was lost. On the morning of the move, we were told that there wasn't a 26 ft. truck available in my town despite the reservation. We went through 2 frantic hours trying to locate one and somehow get it to my home before the movers were scheduled to show up to load it. We finally reached UHaul's ********************** They found a truck 100 miles away (after every local UHaul location told us no such truck existed for a 100 mile radius), but now we had to find someone, at a moment's notice, wil... read more

Business response:

Hello *****, I am sorry about the multiple issues you had during your move. Your concern has been documented and forwarded to the appropriate management team to address directly with you. As for the unused moving supplies, those can be returned to a U-Haul Center with the original receipt, if they were not part of a bundle (a bundle can be returned but all items within it must be returned). I apologize again for all the trouble you had. 

Frequently asked questions about U-Haul Storage of Lake Oswego

How is U-Haul Storage of Lake Oswego rated?

U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews. 

When is U-Haul Storage of Lake Oswego open?

U-Haul Storage of Lake Oswego is closed now. It will open at 7:00 a.m. 

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