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U-Haul Storage of Lake Oswego
- Automotive
- Lake Oswego, OR
About this business
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations.
Location details
7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
Sad company locked into poor customer service based on a monopoly in several aspects of the moving rental business. I predict they will be going out of business soon as any business with this poor customer care can only stay in the market for so long...
Business response:
Hello ******, I am sorry there were any problems. Please let us know how we can help you to address what happened. I apologize again for any inconvenience you were caused.
Called national 800 number and completed an order for a Ubox. Was told local office would call the day before to finalize delivery window. Never got a call or text. Day of scheduled delivery, we had to call and wait on hold for 20+ minutes to then be told we would not be receiving a box. I am convinced that we would have never known had we not called them. Uhaul left us completely stranded!! Terrible customer service!! Will not use them ever again!
Business response:
Hello *****, I am sorry to hear your reservation turned out like that. Unfortunately, I was not able to locate the order using the information provided in this review. If you will provide the details of the reservation, we can have management address this issue. I apologize again for any inconvenience this caused you.
If I could give them 0 stars, I would. Made a reservation online 10 days prior to needing to rent the equipment. The email confirmation stated I would receive a call from scheduling the following day by 6 pm. No call came. About a week before, I contacted the local place where I wanted to pick up the trailer. They had not received my request, but told me that was normal and not to worry I should get an email confirmation 24 hours before the pick up time. The day before came and still no confirmation so I again called the loc... read more
Business response:
Hello *******, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
Made THREE reservations with the guarantee that they had equipment on hand. Did not call, but hid behind app stating that equipment was only available 99 miles away, making us think it was a glitch, and then having an in person rep tell us we're SOL because she does not care, she supposedly doesn't have any trucks or trailers, despite a packed lot. All this after I had to call THEM because they refused to call and tell us what was going on, and they CONFIRMED OUR PICKUP THE ***** BEFORE. Now we have no options available and ... read more
Business response:
Hello ***** I am sorry for the problems with your reservations. Unfortunately, I was not able to locate them using the information provided in the BBB Review. Please provide the name and email address listed on the orders so we can have the appropriate scheduling manager review them. I apologize again for any inconvenience this caused you.
UHaul is BBBs opportunity to Change Course Allowing for ************************************************** Buying and closing on a new home is such a joyful time DECIMATED ERADICATED OBLITERATED via multiple cancellations by our local branch, despite multiple confirmations. Any positive emotion we could have had has been stolen by this company and now we face hundreds in losses from movers and fees that under the assumption Uhaul could follow through with their own policies. If given the option to move again through this com... read more
Business response:
Hello ******** I am sorry about the issues you had with the reservations and lack of availability. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
The company does not honor reservations. They leave customers in the lurch and should be forced to make their policy clear upon reservation. They canceled an order less than 12 hours before pick up, with nothing but an email at closing time so it could not be disputed. The following day (after the original reservation had passed) they tried to substitute a smaller truck that was over 3 hours away one way, with only a $100 discount. The "discount" doesn't even cover the cost of gas needed for the change, not to mention time a... read more
Business response:
Hello ******* I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
This company has acknowledge on speaker with a witness that despite a customer declining extra equipment with the rental truck, it will still charge for it. I had a 2 hour pickup truck rental to move a patio set from store to home. I purchased rope at the store. All these unsuspecting customers are paying for services/equipment never received. When would someone require boxes, moving pads, cushions or anything else when moving a small patio table and chairs.
Business response:
Hello Rob, I am sorry about the issues you had with the order. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
I would give zero stars if possible. I booked a truck 2 weeks before an out-of-state move Jul 30th. At about 3pm Jul 29th, Uhaul calls to tell me there are no trucks in my vicinity and I'd need to drive 120 miles to WI (from IA) to move to MN. What's more callous is the heartlessness of these people, no remorse whatsoever from the lady (****) who called me. She kept asking me if my move was flexible because most rental landlords just let you hangout after your lease was over. Even worse, she told me the soonest the company a... read more
Business response:
Hello Tobi, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
They have zero idea what the word reservation means. When I went online to their website and searched for the truck that I needed, it clearly stated that they had one for the dates I needed it, alright cool, I put in all the info to make the reservation, and thought all was alright. Well two days before the move I get a call from the store saying that they no longer have the truck, and the closest one available would be over 30 miles away, no car trailer available so I can't drive to pick it up. Completely messed up my movin... read more
Business response:
Hello ***** I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
Frequently asked questions about U-Haul Storage of Lake Oswego
How is U-Haul Storage of Lake Oswego rated?
U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews.
When is U-Haul Storage of Lake Oswego open?
U-Haul Storage of Lake Oswego is closed now. It will open at 7:00 a.m.
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