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U-Haul Storage of Lake Oswego

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About this business

U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations. 

Location details

7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 7:00 p.m.
Tue07:00 a.m. to 7:00 p.m.
Wed07:00 a.m. to 7:00 p.m.
Thu07:00 a.m. to 7:00 p.m.
Fri07:00 a.m. to 8:00 p.m.
Sat07:00 a.m. to 7:00 p.m.
Sun09:00 a.m. to 5:00 p.m.
1.1766 reviews
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Lorna's profile image
Lorna 
4 years ago

Uhaul is a nightmare! They do not honour reservations when it comes to equipment or time of pickup. I showed up to pickup my truck at the schedule time and the key had not been "staged" for the 24/7 self pickup and was just told "sorry that happens sometimes" They promised me a 50$ rebate because I had a "reservation guarantee" on my booking. It has been over a month and I have not received this yet. I would give ZERO stars. 

Business response:

Hello *****, I am sorry about the issues you had with your rental. I updated and reviewed the existing complaint file, and it has been submitted. You will normally see it on your account within 3 - 5 business days. I apologize again you had the issue with the reservation and the delay for the Reservation Guarantee. 

Daniel V's profile image
Daniel V 
4 years ago

Unbelievably bad service and POOR online portal.I was charged a late fee AFTER setting up automatic payments.I'm not sure where my card information went, or why it was not saved, but if you have a storage rental unit DO NOT rely on their "automatic withdrawal" system. It does not work and you will find yourself with stuck with a late fee and no form of customer service for recourse. After entering card information for a second time for automatic withdrawal, it again did not work. Even worse, is that it is practically impossi... read more

Business response:

Hello ******, I am sorry about the issues you had with your storage payments. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this caused you. 

ROBERT R's profile image
ROBERT R 
4 years ago

Local agency, ******* **, added $40 safe tow coverage without consent on a prepaid online order. As there is no physical receipt with the online check-in and email system, I believe this is a common practice. If i had not been reviewing my previous transactions online, I never would have caught a second transaction. Filed false charges claim with my bank to handle the refund process, as there was an over 25 minute wait on the company's line to discuss past rentals. 

Business response:

Hello ******, I am sorry about the issues you had with the charges on your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this caused you. 

SB's profile image
4 years ago

If I could give negative star rating I would. Reserved a truck a week ago for mobile checkin; got to the pick up location and it was closed; they had not activated the 24/7 mobile checkin; called uhaul; they sent us to different location; they were moving so slow we didn't even get waited on; cancelled the truck; scheduled moving help last week, but the charge would not complete; called a company and finally got a reservation; next day received confirmation that the charge that would not complete actually did complete and ch... read more

Business response:

Hello *****, I am sorry about the multiple issues you had during your rental. Your concern has been documented and forwarded to the appropriate management teams to address directly with you. I apologize again for the inconvenience these problems caused you. 

Georgette M's profile image
Georgette M 
4 years ago

I am seeking a response and action from the corporate headquarters. I ordered a 10ft truck on-line, Wednesday, June 30, 2021 for July *****, 2021.The gist of my extensive complaints is:1. After ordering the 10ft truck for said days above, I had to change the dates to Wednesday, July 28-Sunday, August 1. I originally ordered this 10ft truck a month prior yet I wound up with a 20ft truck! I found this out the night prior via a text notification on Tuesday, July 27th at 6:48pm. I promptly went on-line to find out they changed t... read more

Business response:

Hello *********, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for inconvenience this has caused you. 

Marty K's profile image
Marty K 
4 years ago

Today is August 16, 2021. I've been attempting to obtain a trailer hitch using their hitch warranty since May 12, 2021. I was told it might take awhile to get the product. Since that time an appointment was scheduled and emailed to me (I was told I'd be contacted by phone when the hitch came it). The date scheduled was Memorial Day. After a 40 minute wait on the phone I was told the hitch was not in. I also noticed online that the contract said the hitch had been installed and I needed wiring. NOT TRUE! I didn't need wiring ... read more

Business response:

Hello *****, I am sorry about the issues you are having trying to get the hitch installed. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this has caused you. 

Steph's profile image
Steph 
4 years ago

Absolutely horrible experience. Do not recommend at all!!! After paying over 2k to have my boxes moves and rent a truck, we gave a 24+ hour notice (per the contract) to have access to our boxes which the manager at the ******, ** said the messages dont go to him. Which on their website says it goes to facility manager. So our boxes werent ready and the staff was very reluctant to get my boxes out since they weren't easy to get out. But thats their job?!?! The manger ******************* preceded to tell me I was supposed to c... read more

Business response:

Hello *********, I am sorry about the issues you had trying to access your u-Boxes. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience. 

Amy C's profile image
Amy C 
4 years ago

I made my reservation three weeks ago for a 10' truck. I was to pick it up in ********. I received a call a couple of days ago that my pickup has been changed to ********** Today, the day that I am supposed to pick up my truck, MY RESERVATION HAS BEEN CHANGED AGAIN. This time it has been changed to a 20' truck to pick up in Lincolnton. What's more, to make a new reservation, the cost has doubled. I AM BEING PUNISHED FOR PLANNING AHEAD. I am beyond angry. This is unacceptable! 

Business response:

Hello ***, I am sorry about the multiple changes to your reservation. The information you provided has been updated into your existing complaint file which was already addressed by the ************ Team. If you have any other questions or concerns, please let us know. I apologize again for any inconvenience this caused you. 

Yolanda A.'s profile image
Yolanda A. 
4 years ago

I only rented at this location once and I will never do it again and will WARN people of color not to rent from this location.On 07/24/2021, our rental requested was moved from the **************** location to the 47th & Stockton location due to lack of equipment. When we arrived at the **************** office we were told that a message had been left on my voice mail informing us of the change. Which I did not notice. When we arrived at the 47th & Stockton location there was a line to the door. We could hear the conversatio... read more

Business response:

Hello *******, I am sorry about the issues you had while picking up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Per U-Haul policy, if the optional coverage is declined when a cargo van or pickup truck is rented, "you will be asked for proof of coverage. If you cannot, you can still reimburse U-Haul for any damage caused during your rental when you return it." You can view this information on the website at https://www.uhaul.com/FrequentlyAskedQu... read more

Frequently asked questions about U-Haul Storage of Lake Oswego

How is U-Haul Storage of Lake Oswego rated?

U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews. 

When is U-Haul Storage of Lake Oswego open?

U-Haul Storage of Lake Oswego is closed now. It will open at 7:00 a.m. 

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