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U-Haul Storage of Lake Oswego
- Automotive
- Lake Oswego, OR
About this business
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations.
Location details
7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
I gave 2 stars because the people are nice. Problem is they will rent you bad equipment. My family and I almost wrecked because the brakes don't work right going downhill when in haul. The engine actually accelerates when you push the brake! My car didn't fit the dolly and we had to remember to keep tightening the straps. AND I have told them 3 times I have moved (they also helped with the move) and no longer need the storage I was renting. 3 months later I am still having trouble with them taking money out of my bank every ... read more
Business response:
Hello Ginger, I am sorry about the issues you had with all your rentals. Your concerns have been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Rented a trailer and bought it back on the same day, person inside said I was good when I returned it, 2 months later, get a call asking where the trailer is? I told them that it was brought back the same day, I said they should check their cameras and they would see when I picked it up and when it was dropped off. This was after I called back twice and was put on hold over ************************************************************************************************ $1550.00 to my credit card for no reason, The rental for... read more
Business response:
Hello *****, I am sorry about the issues you had with your trailer rental return. Your concern was documented and had already been addressed by the location management team. I apologize again for any inconvenience.
Worst company ever! Rented some uboxes from them and they told me they would ship them on 08/20. They never shipped them. I called every other day and they put you on hold for hours, every time some idiot on the other line would tell me they would ship them the next day and it was on schedule. Kept going on like this for 10 days before they finally shipped on 09/01. Then it took an additional 16 days for them to tell me the boxes were at my local uhaul station, ONLY THEY WEREN'T. Every day I kept calling they told me they we... read more
Business response:
Hello *******, I am deeply sorry about the multiple issues you had with your U-Boxes. Your concern has been documented and forwarded to the appropriate management teams to address directly with you. I apologize again for any inconvenience.
Uhaul called us less than 24 hours before we were scheduled to pick up a 26 foot truck for a cross country move to make us pickup a truck over an hour away. We scheduled the truck weeks ago and then they wait till the day before to call to stay no uhaul location out of over 20 local locations had this size truck for us. They offered $50 for the hassle. That won't cover the gas just to drive the truck back to our home to pack it, let alone over 2 hours in driving we don't have on a busy day of packing. This is incredibly inco... read more
Business response:
Hello ****, I am sorry about the issues you had with your reservation. I reviewed existing complaint file and it appears this issue has been resolved. If you continue to have an issue, please let us know. I apologize again for any inconvenience.
Hello, just let you know i want to give very low bad review with uhaul, because we been on the phone with customer service for hour so many time and they changed locations everywhere but our stuff with containers are in ********** and my family friends been trying to communicate with uhaul and we ended up no promises for bring our stuffs to new place after we been telling them new address and they don't keep their word and emailed and also we been waiting for long time after they said will drop our containers and trailer too... read more
Business response:
Hello ****** I am sorry about the issues you've had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
From the beginning, this process was horrible. I paid to have the boxes delivered to my house and ordered that to happen. The Richfield UHaul then calls me two days later and says they cannot deliver all of the boxes at once, because they don't have enough trailers. The number of trailers for UHaul boxes is not my problem - I paid for the service because I needed all of the boxes to be at my house for movers. They call again and say they can do it. Then I call to confirm the day before and am informed they cannot provide all... read more
Business response:
Hello ****** I am sorry about the issues you had with your U-Boxes. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I recently rented a Uhaul truck. I chatted online and talked to *************************, a Live Chat Agent. She was very helpful. She solved my problem. I recommend using Uhaul services and using their online chat feature, if you encounter any problems.
Business response:
Hello ******* I am sorry about the issues you had but am glad to hear the chat agent was able to assist you with a resolution. Thank you for letting us know and I passed this information to the Chat Manager.
Awful Ubox experience has made my recent move a nightmare. I reserved 2 Uboxes that I used to load and pack from my origin location in ** with the final destination of MA (Aug 16 2021 guaranteed arrival). Only one of my boxes was shipped to MA and Uhaul accidentally left my other Ubox in NC (no explanation why). No one notified me that my second container had not shipped. I only found out that my second container was still in NC after I called the end of Aug to schedule an unloading (which I had planned to have movers help u... read more
Business response:
Hello EJ, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I had reserved 2 26ft trucks several weeks ago. Fearing the worst due to text from haul wanting me to drive 2 hours to pick up one of the two trucks, I called the location haul had sent where I would have picked up the two trucks. The gentleman on the other end said he had no idea why Uhaul said his location was where I was to pick them up. He said they no longer are associated with haul due to all the troubles they had with them.I then called the 800 number for Uhaul to see what the h*** was going on. The person on the othe... read more
Business response:
Hello ****, I am sorry about the scheduling issues you had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Storage of Lake Oswego
How is U-Haul Storage of Lake Oswego rated?
U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews.
When is U-Haul Storage of Lake Oswego open?
U-Haul Storage of Lake Oswego is closed now. It will open at 7:00 a.m.
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