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U-Haul Storage of Lake Oswego
- Automotive
- Lake Oswego, OR
About this business
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations.
Location details
7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
I had been a longtime customer of U-Haul, paying hundreds of dollars on multiple contracts over the years. Yet recently, when I went to pick up my U-Haul, which I'd reserved with no issues, I was alerted to call U-Haul because there was a problem with my reservation. Imagine my shock when the rep told me that U-Haul would not rent to me because my husband, whose information I'd given as an additional driver, was allegedly listed on some unpaid contract in a different city from 6 years ago. We had no idea who that person was,... read more
Business response:
Hello ******, I am sorry about the issues you had trying to pick up the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I ordered a hitch and ball kit online through U-Haul on My 26, 2021. Between then and June 22, 2021 I attempted to contact U-Haul customer support on multiple occasions to figure out the delay issue. I spoke to several people and was transferred to several more that could not help me just to transfer me to ******* agent that had the same reply. *** also responded to delay emails requesting a supervisor to contact me, submitted multiple feedback reviews to U-Haul trying to get help. I requested a supervisor 5 times. Still hav... read more
Business response:
Hello *******, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please let us know if you have additional questions about your complaint.
Do not use this business as they are deceptive in their charges. They charged me 1800 miles for a trip that was 900 miles and refused to issue a refund. They admitted the mileage from Plano to ***************, ** is only 900 miles but refused to correct their error.
Business response:
Hello *******, I am sorry about the issues you had with the charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
Made a truck rental reservation over the phone, went to the place and they had NO truck. They said they'd have it at 2pm. Came back at 2pm, still no truck.This is the 2nd time this has happened. Letting these tiny local shops call themselves "********************" centers is the dumbest thing i have ever seen.Now my wife and I are stuck without any options, nor a place to stay.
Business response:
Hello *******, I am sorry about the issues you had while trying to pick up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please let us know if you have additional questions about your complaint.
Horrible nobody has a clue they **** n **** and **** n Washington last time I ever call ********************. All around joke so unprofessional it's not funny. "
Business response:
Hello ****, I am sorry about the issues you had with U-Haul. Your concern has been documented and forwarded to a management team to address directly with you. Please let us know if you have additional questions about your complaint.
***** ******** was very unprofessional regarding my rental and resolving billing issues . He made uhaul look bad as a whole by the way he handled my situation. I would not recommend this location to anyone, by all means call ahead of time and talk to management before committing to business with them. I will not be giving this location any business moving forward until I receive an apology, which I doubt will happen since I spoke to his marketing manager and the guy downplayed my complaint , excusing calebs actions *** attit... read more
Business response:
Hello *******, I am sorry about the issues you had during one of your rentals. I located multiple rentals and since the full name in your review cannot be seen, I was not able to determine which order you are referring to in the review. Please provide the order number so we can have the proper management team address this issue. I apologize again for any inconvenience this has caused you.
I find it appalling that u-haul thinks its ok to price ***** for their equipment during these difficult economic times. I need to move my belongings from ********* to ***** due to a job change. The mileage allowed is 1500 miles, way more than needed, and theyre charging $4288. That same exact truck would cost me $1700 to take it from ********* to ********, **. It allows 2 extra days and nearly 2400 miles! Please explain to me how its my problem that they have too many trucks in *****. Its not!! As a consumer, I expect to pay... read more
Business response:
Hello *******. I am sorry. One-way move rates are determined by a combination of truck size, point of origin, destination and the date of the move. The price includes an allowed mileage and a set number of days to complete your move. Supply and demand does affect the rate of the equipment. Please contact Sales and Reservations at ###-###-#### and they can assist you with the different options and rates available with U-Haul. You can also provide the city and state you are moving from, and I can have that area's scheduling of... read more
I rented 8 U-Boxes, the quote I was given was $1,000 less than the final price for transportation. I was told not to reserve transportation until it was time to transport. When I called to schedule transportation I was told there was no record of my previous call or quote and they would not honor the price I was given. Then I was told the location where my Ub-boxes were being shipped does not have a truck to get the U-Boxes to my house and I need to unload each U-box at their facility and transport my belongings to my house,... read more
Business response:
Hello *****, I apologize for the issues you had with your U-Box orders, and they could not find your call. Is it possible you called from a different number, one not listed on the order? The shipping would be handled by the scheduling office of the dispatching location and their number is ###-###-####. This should not roll over to a call center. I apologize again for the problems you had with this order.
Buyers Beware: I order a ubox approximately 3 weeks prior to needing it. The date needed for the box was June 10th. The box was never delivered and I spoke with the Brandon the manager at the Uhaul located 2902 Hershberger Rd NW, Roanoke, VA 24017. Brandon didn't know why it wasn't delivered. The location to the box was changed and he advised it would be delivered to the new site June 14th. I organized 10 volunteers and two loaded vehicles. We waited 5 hours at the drop site and it never showed up. I called multiple sites an... read more
Business response:
Hello ******, I am sorry about the issues you had with your U-Box order. I reviewed the complaint previously filed for this order and the notes indicate a manager contacted you and discussed your concerns with you. Please contact ###-###-#### if you have additional questions about your complaint.
Frequently asked questions about U-Haul Storage of Lake Oswego
How is U-Haul Storage of Lake Oswego rated?
U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews.
When is U-Haul Storage of Lake Oswego open?
U-Haul Storage of Lake Oswego is closed now. It will open at 7:00 a.m.
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