Tuff Shed

William D 

on BBB

3 years ago

I purchased my Tuff Shed model at the Ramsey, ** location from Chark Y. I was very impressed with his professionalism and product knowledge. He was transparent regarding the options, clearly identified the value of upgrades and building tiers, and facilitated a comfortable buying experience.After the sale, the Tuff Shed customer service team remained in regular contact and offered me opportunities to re-evaluate my purchase, options, and colors. I am excited for the installation. 

Matthew C 

on BBB

3 years ago

I was excited to get a 10x12 shed built and have to say the time line worked great for my needs and the sales guy seemed very eager to help. Then the issues started.. I told them I would have to reschedule since I had to remove a tree to get it in the best location, They said if they rescheduled it would be several months later, I rushed to have the location ready in time but said I would need a door replaced to fit the location. That didn't seem to be a problem until they did the install. The crew was great and very fast an... read more

Felicia T 

on BBB

3 years ago

Great service start to finish of project...Great Sales Rep ********************* Thanks ******* T 

Shannon M 

on BBB

3 years ago

Worst Customer Service ever! We had our install on 11/7/2021, purchased our own paint, was not refunded the amount the Sales Rep said we would be, originally we chose their paint so they charged us but the colors were too far off. Then they installed the unit crooked on our professionally installed cement pad, and painted only one coat of paint leaving heavy scratches, and exposed wood. They scheduled with my Mother in Law to come back 4/7/2022 to complete the paint. 6 MONTHS AFTER INSTALL! Never showed up, never called us t... read more

Erick S 

on BBB

3 years ago

Will and ***** came and installed my shed nothing but great things to say. These gentleman were hard working respectful and on it. I would highly recommend these guys as well as tuff shed 

fred f 

on BBB

3 years ago

The problem that I have encountered with Tuff Shed is that the sales people are very eager to make a sale and as soon as you give them your credit card number they immediately charge your credit card but the sales people and then the factory teams are not really familiar with the local guidelines in which they are selling their products and they don't inform the customers ahead of time so the customers have all the information that they need regarding permits and other local guidelines for installation and locations for inst... read more

Jose C 

on BBB

3 years ago

I am ************ at Falcon, ********. I had a little turbulence at the beginning. But as soon as I was connected with *************************** and his team, my wife's 24x26 shop was completed within 45 days. ********************************* came over to check out the site, submitted a permit for approval to the **************************** and was approved within 10 days. However, due to the weather there was delay for the foundation. Once the concrete cured, the installation was scheduled and the installers were great.... read more

Eric G 

on BBB

3 years ago

I bought a storage shed from *********** it was sold by Tuff Shed. The sales person checked with the town and found that all I needed was a wind rating of 165 MPH and 5 ft setbacks from side property lines,31 ft from street and 5 ft from present structure. He eye balled the location and I bought the shed, "Once you pay you don't have to anything else, you don't even have to be here." They send someone out to plot the take pictures and plot the position. The permit was submitted but the town wanted a survey. I was told it wou... read more

Sherrie V 

on BBB

3 years ago

We are about to purchase a custom Tough Shed. I am posting to help others that *** be doing their due diligence in researching a company before making a purchase. We recently moved to the ******* area so we took the time to compare companies and ****** reviews. I would like to offer those that land here a suggestion to contact **** at the ******* location if you're investing in a big project like we are. He sure seems top notch according to the ****** reviews. Honest, diligent, and cares about his customers. The reviews on h... read more