Tuff Shed

Jim A 

on BBB

4 years ago

Wow I wish I had seen the reviews before I became another victim of the Home Depot/ Tuff shed debacle. They should rename Tuff Shed to Tuff Shit. Because after they get your money it'll be tuff for you to communicate with anyone. After waiting the 5 weeks we were told it would take to deliver and set up our shed we began to call and e-mail finally we called the Home Depot store and the manager gave me the person and number to call in our area after 4 days of calling we received a call back from a Tuff Shed scheduler telling ... read more

Ryan F. 

on BBB

4 years ago

Tuff shed was a horrible company to try to work with. I opened a project loan at home Depot to pay for the shed. When they called to schedule, they told me it would be there at the end of the month (march) when I got the schedule confirmation, it said it was scheduled for the end of may. Then when delivery day came, they called and cancelled. They scheduled it for another month out. Then when that delivery day came, they called and cancelled again. I needed that shed to move my property into on the home renovation due to a f... read more

Gregory A 

on BBB

4 years ago

There should be a neg star option. We paid our deposit and where we wanted it the town will not approve, the sales guy told us it shouldnt be a problem... Now still waiting for our refund.. Going to call bank to have charge back done 

Sharon L 

on BBB

4 years ago

My salesman, Robert S******* from the Grand Rapids location was fantastic to work with. The crew who installed were profession and incredible organized, leaving the area clean when they left. I would recommend this quality shed and organization to anyone 

Mr. Turner 

on BBB

4 years ago

Absolutely the worst experience I’ve had dealing with a business, and after rescheduling multiple times they finally arrived to install the shed, I was truly hoping for a professional job this shed was poorly done this is not what I thought would happen after paying $4000 extremely disappointed. 

Thomas P 

on BBB

4 years ago

I have had no problems with getting the shed built. The problem comes with customer service and warranty work done. I have been waiting for almost a year to get the door fixed. They (warranty) keep saying some one will call to set up an appointment to get it fixed. I am to the point of getting an attorney to get it done. 

Trice 

on BBB

4 years ago

Home Depot really need to take tuff shed off their bucket list. Very very poor my fiancé and I scheduled the shed to be placed in our backyard over a month ago the first initial visit was canceled the day before after taking time off work. Then to have Stephanie be rude to my significant other on the phone was a big NO! NO! The company did reschedule the visit and once again no shed. This time was a no call no show even with us taking off from work again !! Who will compensate our time ? I wonder what the shed would have loo... read more

Dan B. 

on BBB

4 years ago

I DO NOT RECOMMEND THIS COMPANY! I leave a single star rating only because I cannot leave a zero star comment. I purchased a two story building, to turn into a small home,for my mom, on August 24, 2020, to be built in November 2020. I paid for it up front. They have still yet to even begin to work on it. It has been one excuse after another. 1st. The paperwork was supposedly done incorrectly. Then it was COVID, yet other outside construction projects were done during that time. Next was they couldn’t get enough workers. Then... read more

John J. 

on BBB

4 years ago

One of the worst experiences I’ve ever had with a company. The building is crap, the install of the crap building was terrible. I had to hire another company to come fix the garage door they provided. They don’t communicate at all once they get your money. I paid in full in September and it didn’t get installed until April of the following year. I bought it before Covid and they told me it would be installed in 6 weeks. Even their 3rd party installers will tell you Tuff Shed is a joke of a company. Stanton S**** wouldn’t hav... read more