Tuff Shed

Franklin 

on BBB

4 years ago

Not surprised to find an average of 1.28/5 stars here, maybe I should start screening companies on the BBB before doing business. I bought a tuff shed and when they were starting the install I showed them the other tuff shed that's installed on my property, same size, on the same concrete pad with the same slope (for drainage), told them to do it just like that one--can't get any easier. The installers took it upon themselves to add wooden shims under the new shed without checking with me and then tried to drill holes in the... read more

Mike f 

on BBB

4 years ago

9 weeks still waiting for delivery of prebuilt shed. Absolute no communication from the company. Disappointed. Wish I read these reviews before buying. Also disappointed in Home Depot allowing this company to continued to be a part of Home Depot. 

Michael F 

on BBB

4 years ago

I purchased my shed several years ago from Tuff Shed in Orlando Fl. At the time of purchase I relayed my concern about the problems with the soft ground and the chances of the shed settling. I was assured that their method the use to tie the shed down the settling would not be a problem. About a year later the shed shifted so they had to come out and reposition the shed. Fast forward to 2020. The shed again has really shifted and now it’s at the point I feel the the tie downs are compromised. I called tuff shed and talked to... read more

John T 

on BBB

4 years ago

Same experience, my original install date was changed over 4 times (this is my vacation home, so each time I had traveled 300+ miles to be there for the install), they gave me different reasons each time, "the installer forgot some parts of the shed and have to go back to the warehouse" later that day "our truck broke down, we won't be able to make it today", etc. What makes me more angry is that I never get a call letting me know that they will not be showing up. As of now the shed is 90% complete, when they finally showed ... read more

Jane J. 

on BBB

4 years ago

I agree with previous customers - there should be minus stars for review. This has been, and continues to be, an atrocious experience. After many weeks of delay our shed was finally installed, however, the two men came at the end of the day so it got dark. They left it with no doors, no anchors, missing shingles, and a damaged vent. They said they would return the next day. They did not. A major storm was coming, so we had to go out and buy a tarp to cover the opening where the doors should have been. The workers did not ret... read more

Donna M 

on BBB

4 years ago

We were initially called to set up an installation. The day that was offered was a day we were going to be out of town, but told them it was okay for them to come and do it. They said they preferred that someone was here. We did switch the date and took off of work. They called the morning of installation and said they were not coming because it was raining. We did not have a drop of rain at our house and I told her that. She said that it was raining there and they couldn't even load the material. (when I checked their weath... read more

CJ D 

on BBB

4 years ago

ordered a 10 x 14 shed in August 2020 It's now Dec 1st and no shed but they keep billing me! They lie about deliver and schedules... sorry were so busy we can't install for 55 days... They make excuses ie, "Sorry we have to reschedule we ran out of material." "A no show on delivery day...Sorry our installer went to the wrong address." When purchased they knew my installation address and community park... telling me nothing is required just provide 18 inches around the unit... local requirements had 5ft easements, caused me t... read more

Diane J 

on BBB

4 years ago

I purchased shed October 7 and after getting the run around and told me it would be installed 5 weeks later The November 9 I was told it would be January 8, 202- 

Christy K 

on BBB

4 years ago

I purchased my tuff shed through Home Depot the first part of August and after waiting a month to finally get my install date, I received a call cancelling. I was told they had no contractors to complete the work and that although they didn't want to lose my business, was told to just "wait" and hopefully they would have a new date soon. I never did hear back from them and after numerous calls I was finally able to reach someone. I was told they might be able to get it installed next week and would get a call back the next d... read more