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Toyota Parts

4.5

About this business

Location details

Scranton, PA, 18508, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.5530 reviews
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Jerry Lewis's profile image
Jerry Lewis 
recommend  Recommended
4 years ago

Excellent service department. 

Business response:

Jerry, thank you for recommendation and positive review of our Service Department. It is appreciated. Take care. 

Annmarie Finley Mc Colligan's profile image
Annmarie Finley Mc Colligan 
recommend  Recommended
4 years ago

May I say Toyota of Scranton made a really bad start to a Monday morning so much better . Coming out to a new vehicle that would start was not the way to start anyone’s day ... HOWEVER ... they sent someone directly to our home within 1/2 hour to get the car started .... they took the vehicle in for a full inspection to diagnose it ... I was contacted numerous times with updates & apologies thru out the day ... it was returned right to our door again with more apologies & extreme professional courtesy . This is our fourth To... read more

Business response:

Annmarie, We understand the whole Monday morning feeling, and know how a bad start can just lead to a bad ending. We really appreciate your review and acknowledgement of our entire Team. Many thanks. We also appreciate your loyalty to our dealership. In our minds, that is what it is all about. Treat your customers like family! Thanks for taking the time to tell your story. Be well 

Marek Marek's profile image
Marek Marek 
4 years ago

2 days take information only price , Brian -Sales person just ignore and not answer . I am disappointed with this treatment of the client after two days of waiting I quit the service and went to another dealer, 3 hr and drove home in a new car 

Kathie McGowen's profile image
Kathie McGowen 
recommend  Recommended
4 years ago

Everyone at Toyota of scranton are great to deal with. Othe salesman Jax Gonsky was very helpful. We would tell all our friends to ask for him 

Business response:

Kathie, thank you for your recommendation and referral for Jax. We wish you the best with your new vehicle. Thank you for choosing our dealership. Take care. 

Shari Renee Chambers's profile image
Shari Renee Chambers 
4 years ago

Be honest and not a conniving liar like Rich Larusso. Don't be Rude like Jack having the customer on hold 32 -45 mins at a time. Don't make hard inquiries that weren't authorized nor requested at 9 NINE banks hindering the customers credit score and further investments you putz! 

Jann Walker's profile image
Jann Walker 
recommend  Recommended
4 years ago

Everyone is nice and courteous. Shuttle service is a nice convenience. Great service department. 

Business response:

Jann, we understand our customers have many things to do every day, that is why we offer shuttle service. We want to help. Thank you for your recommendation. Take care 

Barbara Segall's profile image
Barbara Segall 
recommend  Recommended
4 years ago

The customer service is very good. I recently bought a new car at the Scranton location. The whole experience was very good. I am very happy with my new Corolla. 

Business response:

Barbara, enjoy your new Corolla for many miles. Thank you for your recommendation. It is appreciated. All the best to you. It’s a perfect day to take a drive in your Corolla!! 

Karl Conway's profile image
Karl Conway 
recommend  Recommended
4 years ago

Service was good, as always. Dropped off my vehicle and was contacted when it was completed. 

Business response:

Karl, thank you for your recommendation and review of your recent service experience. We are thrilled you are our customer. Be well. 

Steven Halstead's profile image
Steven Halstead 
recommend  Recommended
4 years ago

Service was great and the attendant was cined and cerdice 

Business response:

Steven, Many thinks for your recommendation. It is greatly appreciated. Take care. 

Frequently asked questions about Toyota Parts

How is Toyota Parts rated?

Toyota Parts has a 4.5 star rating with 530 reviews. 

When is Toyota Parts open?

Toyota Parts is closed now. It will open at 9:00 a.m. 

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