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Toyota of Dallas
- Car Dealers
- Dallas, TX
About this business
Location details
2610 Forest Ln, Dallas, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
liar liar I was taking out a loan against my 401-K to purchase a vehicle, was planning on paying cash so Jeff said I could just write a personal check to place a hold on a car I wanted and once my loan came thru then I would call Toyota/dallas and they would deposit that check, he assured me that until they heard from me they wouldn't deposit my check. Well 3 days later I ran into some problems so I called Jeff and told him I was withdrawing my hold on that car and would contact him when I was able to resume with my purchase... read more
These people can't be trusted. Do not purchase from ToD I would encourage you to look elsewhere if you're shopping for a Toyota in DFW. These people cannot be trusted to follow through on their promises. My wife and I purchased a Highlander from ToD back in the beginning of the year. On our test drive, we discovered a quirk with the remote start system, where the vehicle would shut off when you open any door on the vehicle. Obviously, this is a big problem, since the whole point of having a remote start function is to prepar... read more
Never again ! My wife went to Toyota of Dallas as she found the car of her dreams, 2002 Lexus SC430 with low miles. If this was the right car, our plan was for her to secure the deal and put a deposit on it and I would come the next day and pay for the car in full. The advertised price was $10,800. We had communicated with Tauren Fortson before to set an appointment for my wife to view the car.He was very pleasant to work with. He knew exactly what our plan was. About halfway through the dealings another salesman wanted the ... read more
Business response:
Thank you for taking the time to write a review. We sincerely appreciate your business and I apologize that you and your wife had such a difficult and frustrating experience with us. I can assure you that this is not normal business practice for us, and I would like the opportunity to discuss this matter with your further so that I can hopefully make amends to you and your wife. Please email me at Darren@ToyotaofDallas.com at your convenience. Hope to hear from you soon. Darren Dortch GM
Had an excellent purchase and post purchase experience I bought my 2015 Toyota corolla from Toyota of dallas. I got the best price and an outstanding post purchase service . Meet Mr Syed and you will be taken care. I got small scratches on my car wIthin a week after the purchase and I just called up Syed ... he asked me to drive over. When I arrived, he just took the car and got it back to me in thirty minutes and car was looking amazingly same as when I bought it... the touch up, car wash, vacuum and a full tank of gas... e... read more
Business response:
Joseph, we appreciate you taking the time to leave a review! I'm so glad to hear that Syed could help get you in the Corolla you wanted and take such good care of you in the process. We are glad to welcome you to the Toyota of Dallas family! Darren Dortch GM
Bad experience buying used car We bought an used 2013 Corolla here in the end old 2013....a trade-in per sales with 10K. - We were sold it as an LE model although there was no sticker on it. When we inquired later, they ordered and mailed us an 'LE' sticker. When it was time to change tires, we found out it is actually an 'L' model with 15" rim, and not an LE which would have a 16" rim. We feel cheated. - During negotiations, both sales lady and manager agreed to give us 2 sets of keys. But, after paperwork, payment and deli... read more
Business response:
Nshah, thank you for sharing your experience. I apologize for any miscommunication that may have occurred that has caused you to feel cheated. I can assure you that was not our intention. I'm also sorry about the inconvenience of having to go through another dealership to have another key made for your Corolla. I would like to discuss this matter with you further to determine exactly what transpired and how to remedy this situation. Please email me at Darren@ToyotaofDallas.com when you have time so that I can make amends if ... read more
Don't bother to make an appointment Toyota of Dallas' website makes coming in for service on Sunday sound so appealing -- discount, donuts, an appointed time for your service -- Sounds great, right? Don't believe it. It's first come, first served, as usual, but fewer service advisors, no donuts, which is healthier, but don't promise them on your website, and when I mentioned the $29.99 price, the service advisor said he'd have to check -- obviously, he hasn't looked at their website Sunday Service page. Oh, and a two hour wa... read more
Business response:
JJ, I apologize for the unsatisfactory Service visit you experienced. For scheduled appointments, we strive to perform a basic service such as yours within 60 minutes and we failed to accomplish that. I have met with my management team and reviewed our processes and expectations. Without knowing the details of your visit, I am unable to take corrective action on an individual basis, but I have reviewed your experience with the Advisor staff as a whole. We changed our Sunday Service menu June 1st, so there may have been some ... read more
SCAM! We ask for an out the door quote on a vehicle. We were given a direct quote. We went over the quote 3 times with the salesman AND the manager (Cody) we wanted to make sure before we drove over an hour away that all of our numbers matched up. We went over every possible fee. We drove the hour away to test drive the car. They insisted that the car was $7,000 more than the quote. That was the lowest they could do. $7,000 is a HUGE mistake! His logic made no sense what so ever as to why the price changed so much. THEN afte... read more
Business response:
Thank you for sharing your experience with us, LC. I apologize for any miscommunication that may have happened that has caused you inconvenience. I can assure you that it is not our intention to waste our customers time, and that this is not a common occurrence with our dealership. If you don't mind, I would like the chance to discuss your experience in greater detail and hopefully make amends. Please email me at Darren@ToyotaofDallas.com at your convenience. Sincerely, Darren Dortch GM
Horrible Experience! We had a truly horrible experience at Toyota of Dallas searching for our daughter's first car. We purchased a used Corolla from them, only to find out that the previous owner(s) had been smokers. They covered up the smoke smell very well when we test drove the vehicle one evening, but the next afternoon after sitting in the heat, we could barely sit in the car before our eyes started tearing up and burning. Less than 24 hours after the purchase, we called to say we were returning the car. They refused to... read more
Business response:
Tamara, We appreciate your feedback. I apologize for the level of customer service you received from our sales department. Our goal here at Toyota of Dallas is always to strive for the best possible customer service. Once again I do apologize with the level of service provided and dissatisfaction you received during your visit here at Toyota of Dallas. At your convenience, feel free to contact me at Darren@ToyotaofDallas.com to further discuss your issue and hopefully make things right. Sincerely, Darren Dortch GM
mi nuevo toyota camry Quiero agradecer a toyota de dallas por el buen servicio que me dieron en la compra de mi nuevo toyota camry y en especial a mr Abdul sinokrot por su atención vallan con el les dará un trató como ustedes se lo merecen GRACIAS TOYOTA DE DALLAS
Frequently asked questions about Toyota of Dallas
How is Toyota of Dallas rated?
Toyota of Dallas has a 4.3 star rating with 19,768 reviews.
When is Toyota of Dallas open?
Toyota of Dallas is open now. It will close at 8:00 p.m.
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