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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Service Dept Molly did an excellent job in taking care of my issue.. She was helpful and kind. She kept me informed as things went along. I appreciate that very much.
Business response:
Hi, there! Thank you for your review on Molly! It's great to hear your visit went smoothly! Have a great week! Mark B. Steinlauf Customer Relations Assistant Manager msteinlauf@toyotacarlsbad.com 760-496-2321
Great first experience with their service department I had a bit of trouble finding them because the location is different for the service department and for the sales rooms. The check in process went smoothly and the service adviser, Steve Guerraro, was well informed, clear, and patient. Best of all, he never tried pushing unnecessary items like so many service shops do. The waiting area has free wifi and real Starbucks coffee, other drinks, a concession bar where you can get excellent lunches including a high protein plate... read more
Business response:
Hi, George! Thank you so much for choosing Toyota Carlsbad as your service center! We are the largest in the San Diego area and have high expectations for our guests! It's so great to hear those expectations were met by Steven and team! Sorry about the address mix up! Most customers do go to our Sales Department looking for Service. We have three locations that appear when you look us up! New Car Sales, Used Car Sales, and Service! No need to worry, we will always accommodate you! I'm sure we won't see you until your next re... read more
Excellent and efficient customer service Employees were very professional and customer oriented. The service advisor specifically Jennifer was excellent, thorough, and efficient in the performance of her duties. She kept me advised of the status and conditions of my 4 runner and made a few recommendations to fix existing minor problems. The free car wash Shell coupon and moderate military discount is greatly appreciated.
Business response:
Hi, there! Thank you so much for your kind review on Jennifer! You really made her day! I'm happy to hear you are pleased with your visit and the free car wash! Thank you for your military service! We greatly appreciate you and your family! Mark B. Steinlauf Customer Relations Assistant Manager msteinlauf@toyotacarlsbad.com 760-496-2321
Perfect 10 Kevin Laird and everyone who touched our Highlander went above and beyond to make this repair a lighter hit to the wallet and stress free, which is why we trust Toyota Carlsbad. Kevin was a true advocate for our family and we can't thank him enough for his efforts.
Business response:
Hi, there! Thank you so much for your kind words! Kevin does work diligently to ensure communication is delivered! Your trust is very important to us, thank you for choosing Toyota Carlsbad to service your vehicle! Have a great week, Mark B. Steinlauf Customer Relations Assistant Manager msteinlauf@toyotacarlsbad.com 760-496-2321
Very efficient I see Kevin Laird and he is very pleasant and efficient. My overall experience has always been positive.The coffee is good and the lobby is always so clean.Checking out and paying for my service was very honest and easygoing.I look forward to my next visit with Kevin.
Business response:
Hi, there! Kevin and team can't wait to see you again!! For your regular scheduled maintenance of course! :) Thank you so much for your review! Your kind words go a long way! Best, Mark B. Steinlauf Customer Relations Assistant Manager msteinlauf@toyotacarlsbad.com 760-496-2321
Lured me with lies Please do not go to this dealership. I was lured to this dealership by an employee named Patrick who told me it would be tough but that he could get a lease for less than $270 a month on a Corolla. When I arrived, he was no where to be found. I was helped by a nice guy named James. Poor James had to deal with the war zone of a mess that Patrick set up for him. The lowest lease they could get me was OVER $500!!!! I don't want someone to get there hopes up in a car that they like and have the rugged pulled o... read more
Business response:
Hi Shelby, I am sorry to hear your experience in store with us did not meet your expectations based on your phone call. We are happy to hear, however, that James was able to work with you and sort some of the confusion out. After speaking with Patrick, James, and our Sales Managers, I was able to get a better grasp on your situation and would like to clear up the remaining confusion. Our sales team will never provide quotes over the phone, especially if no credit check was run and if the sales consultant does not know the pa... read more
Damaged my truck, Never Made it Right Unbelievably poor experience with Toyota Carlsbad. The lot attendant crashed my truck into a pole breaking my driver side mirror, denting and scratching the door panel as well. I could hear the guy at the kiosk talking to the attendant over the walkie-talkie saying to just "bend the mirror back" but it was beyond a band-aid fix. They pulled my truck down to the Service Writer's office and as I walked over, the lot attendant jumped out of the truck without an apology or eye contact. Servi... read more
Purchase of a Certified Vehicle My experience was great. The sales staff was very patient with me, as I had a hard time trying to decide what to buy. So many great Toyotas to choose from! In the end, I bought a certified Toyota Tacoma, and am very happy with my purchase. When it comes time to replacing this one, I will definitely return to Toyota of Carlsbad.
Business response:
Congratulations! Our Certified Toyota's are a great option! You will be very happy with your Tacoma! Thank you so much for leaving us a 5-Star review! Have a great weekend, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
My Experience It was a nice day and complimentary people to deal with. Thank you Toyota, I am glad I made a right choice by buyoing my Camry.
Business response:
Hi! We are so happy you got a Camry too! You will love all of the features! :) Thank you for choosing Toyota Carlsbad to make your purchase! Have a great week! Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,433 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is open now. It will close at 7:00 p.m.
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