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Tom Wood Automotive Group

4.0

About this business

Specialties Tom Wood Ford is proud to be a member of the Tom Wood Automotive family and to carry on Mr. Wood's legacy in Indianapolis, IN. Visit us to explore our 2018 Ford lineup or to have your current vehicle serviced in our Ford service center today. No matter what brings you into our dealership, we look forward to working with you. History Established in 1967. Tom Wood Automotive has been a fixture in Indianapolis since 1967. Still a family owned business, we've grown to fifteen franchises and a full-scale leasing opera... read more

Location details

3130 E 96th St, Indianapolis, IN, 46240, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
4.0310 reviews
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Yvonne Spiller's profile image
Yvonne Spiller 
5 years ago

I purchased a Vehicle off the Showroom Floor. I haven't had the vehicle a year yet, and it's been in the shop FOUR TIMES, CONSTANTLY RECEIVING DISRESPECT AND THE "RUN AROUND" WITH THE SERVICE DEPARTMENT COORDINATORS AND TECHNICIANS! My Vehicle, still is not fixed. During cleaning(purchased extended warrantIES)reported stains on Interor were MISSED, THE DRIVER'S SIDE FLOOR MAT WAS NOT RETURNED/MISSING! The Valet Service was ridiculous, One Day Service turned into THREE DAYS! It probably would have been longer, but I started c... read more

Business response:

Yvonne - This does not sound like the thorough and accommodating service I expect from my team, and I'm disappointed to hear that you are still experiencing difficulties. I am going to look up your contact information and try to get in touch with you, but in the meantime, please don't hesitate to give me a call directly. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728 

Mark Lasiter's profile image
Mark Lasiter 
5 years ago

Made an appointment to buy a car. They sold it when I was on my way there! TAKE YOUR BUSINESS WHERE THEY KEEP THEIR PROMISES! 

Brad Hughey's profile image
Brad Hughey 
recommend  Recommended
5 years ago

Got the job done, everything was repaired at a fair price 

Business response:

Brad - Thank you for recommending Tom Wood Ford! It was a pleasure assisting you and we hope to work with you again sometime down the road. Have a great day! 

Phillip Meade's profile image
Phillip Meade 
recommend  Recommended
5 years ago

Brittney In the service department was most helpful with my warranty claim. Good job! 

Business response:

Thank you for leaving a recommendation and for giving a shout out to Brittney. We're lucky to have you as a Tom Wood Ford customer! 

David Lane's profile image
David Lane 
5 years ago

The temporary plate expired. They were having trouble getting the title. I called three time to find out what was going on and did not get any answers. So I went in to talk to a manager. He said he couldn’t give me another temporary tag. So I ask about driving my car with expired plates, he said he would pay the ticket if I get caught! What? What about if the officer decides to tow the car? What about the points on my driving record? Pretty sad customer service as far as I’m concerned. 

Business response:

David - I'm so sorry for the delay here. Unfortunately, the state provides the title, not our dealership, but I sincerely apologize that we haven't been more communicative about this. I'm going to check on the status of your title and then give you a call. Thank you, Tyler Shogren - General Sales Manager - 317-848-6729 

Chad M Blake's profile image
Chad M Blake 
5 years ago

Contact a customer if you can not keep their scheduled service appointment. 

Business response:

Hi Chad, I'm sorry for any inconvenience that we may have caused regarding your service visit. Our team strives to provide great communication so it was disappointing to see this feedback. I will address these concerns with my team so we can prevent an instance like this from reoccurring. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728 

Tina Moore's profile image
Tina Moore 
recommend  Recommended
5 years ago

Sales team was quick to answer any questions and very helpful at explaining differences in the vehicles. 

Beth Anstett's profile image
Beth Anstett 
recommend  Recommended
5 years ago

Bill & Kim did a great job answering all of our questions & there was a little front end damage to the Jeep we were getting & Bill worked some magic & it looks like new again. 

Business response:

Beth, thank you for working with Bill & Kim at Tom Wood Ford. I am so glad to hear that everything worked out in the end! Enjoy your new Jeep! 

Sharron Atkins's profile image
Sharron Atkins 
recommend  Recommended
5 years ago

the response of the representative who helped me she stayed in touch to let me know the cost and when it would b done 

Business response:

Hi Sharron, thank you for taking the time to leave Tom Wood Ford a recommendation. It is our goal to provide excellent service during every step of the process and I am pleased to know that our team treated you right! 

Frequently asked questions about Tom Wood Automotive Group

How is Tom Wood Automotive Group rated?

Tom Wood Automotive Group has a 4 star rating with 310 reviews. 

When is Tom Wood Automotive Group open?

Tom Wood Automotive Group is open now. It will close at 8:00 p.m.  

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