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Tom Wood Automotive Group
- Automotive
- Indianapolis, IN
About this business
Specialties Tom Wood Ford is proud to be a member of the Tom Wood Automotive family and to carry on Mr. Wood's legacy in Indianapolis, IN. Visit us to explore our 2018 Ford lineup or to have your current vehicle serviced in our Ford service center today. No matter what brings you into our dealership, we look forward to working with you. History Established in 1967. Tom Wood Automotive has been a fixture in Indianapolis since 1967. Still a family owned business, we've grown to fifteen franchises and a full-scale leasing opera... read more
Location details
3130 E 96th St, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedSuper happy with my experience today at Tom Wood! Jordan was amazing! We ended up buying two cars. I look forward to driving my new Explorer and my husband’s F-150. We really appreciate everyone taking the time to get these two deals done!
Business response:
Reviews like this one always make our day, Julie! It's wonderful to hear that Jordan delivered such an exceptional buying experience. Welcome to the Tom Wood Ford family - we hope you two are loving your new Ford Explorer and Ford F-150!
While trying to trade in my 2008 Ford Escape for a new car, I find out that Tom Wood Ford CARMEL, the place I bought it 7/17/2012 ROLLED BACK MY ODOMETER!!!! This is illegal and you should be ashamed!!! My family has bought cars here numerous times. We trusted you. Now they all question their purchases and I hope everyone reading this, does as well!!! And now I can’t even get anything on the trade in!!! DO NOT TRUST TOM WOOD FORD!!! I hope people come after you. The BBB reports you. Unbelievable. PLEASE SHARE TO MAKE EVERYON... read more
Business response:
April - I'm so sorry that you're upset. We want to look into this situation to find out exactly what happened here. As you made this purchase in 2012 I'm going to need some additional information. Would you please contact me at your earliest convenience? Thank you, Tyler Shogren - General Sales Manager - 317-848-6729
My family has bought cars here several times. Today we find out a vehicle our daughter bought had the odometer rolled back. it actually ha# over 40k miles more on it that showed. In the process today at a different dealership, a carfax was ran, she also found out not only was the odometer rolled back, but it had been in a wreck before she purchased it. She thought she had a decent trade, boy did she get screwed! We will be following up with the BBB and Attorney General!
Business response:
Lisa - I can assure you that we don't run our business to mislead customers, but I certainly understand your concern here. Would you please ask your daughter to call me at her earliest convenience? I would appreciate the chance to speak with her so that we can straighten this out. Thank you, Tyler Shogren - General Sales Manager - 317-848-6729
They like to rollback the odometer on cars. When buying a car you think you have well under 100k miles on it just to find out there’s way more than 100k. They don’t disclose wrecks the car was in nothing. They are there to scam you out of your money. DON’T SHOP HERE.
Business response:
Brittany - We take claims like this one very seriously. I need to look into the details of what happened here and will search for your contact information. In the meantime, please call me at your earliest convenience so we can discuss your experience together. Thank you, Tyler Shogren - General Sales Manager - 317-848-6729
They advise guaranteed credit and no one knows what they are doing. A salesman called me and told me I was approved and he ended up calling the wrong person. Don’t believe them when they say guaranteed credit, it’s a waste of time!
Business response:
Amy - If there was a mistake on our end then I sincerely apologize, because it is never our intention to mislead a customer. I'm concerned to see this feedback and would appreciate the chance to discuss your experience together so I can address your feedback with the right people. Would you please give me a call? Thank you, Tyler Shogren - General Sales Manager - 317-848-6729
A great salesman, respectful and explained everything to us that we asked about
Business response:
Mike, we really appreciate you taking the time to recommend our team. Thank you from all of us at Tom Wood Ford!
I tried to buy a new Ford F-250 from Greg more he did great on his part when I went to finance. Cheri in finance refused to remove the warranty from the payment a week later I called her to get my deposit back she told me to come on up it wasn’t a problem once . I showed up she called Greg and bob goodmen in the office . Bob said he was not going to refund the deposit. Things got heated that’s when BOB GOODMEN tried to get me to go outside and fight with him. I would say I screwed up buy not reading the reviews on this lot.
Business response:
John - as you can imagine, this feedback is concerning. I think it might be best if we discussed these details together. I will look for your contact info but please consider calling me as well. Thank you. Tyler Shogren - General Sales Manager - 317-848-6729
Business response:
Scott - I'm so sorry for the delays throughout this process as well as the lack of communication on our end. This certainly isn't the service we intend for our guests and I understand your frustration. I would like to see what I can do to help with your ladder and ladder rack, so I will be in touch soon. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728
I drove 35 minutes to see 2 trucks just to be told it was not there anymore. moved sometime ago and now were moved 30 more min away... if a car is being moved it should be updated on the website. A waste of time. Needless to say I took my business elsewhere.
Business response:
Heather - I am sorry to hear that we let you down. We strive to make the purchasing process straightforward and efficient, and I apologize if this was not better reflected in your time working with us. I assure you that I will share your feedback with my team to prevent this from happening in the future. I understand that we have lost your business, but if there is anything more I can do to assist you, please feel free to reach out to me directly. Thank you, Tyler Shogren - General Sales Manager - 317-848-6729
Frequently asked questions about Tom Wood Automotive Group
How is Tom Wood Automotive Group rated?
Tom Wood Automotive Group has a 4 star rating with 310 reviews.
When is Tom Wood Automotive Group open?
Tom Wood Automotive Group is open now. It will close at 8:00 p.m.
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