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Thompson Creek Window Company
- Home Window Tinting
- Glenarden, MD
About this business
Thompson Creek designs and manufactures our products locally, cutting out the middleman to give you more for less and increase the overall value of your home. We make it, we install it, we stand behind it for life. These are the last replacement windows, doors, siding and gutters you will ever need to buy. Thompson Creek Window Company is the mid-Atlantic’s premier home improvement replacement products company, and the 2011 #8 home remodeling company in the United States, according to Qualified Remodeler magazine&rsquo... read more
Location details
4200 Parliament Place, Glenarden, MD, 20706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
They are horrible with appointments, they have no respect for customers time, they act like they are doing you a favor when you are their customer, they're dishonest. Very Very Poor Customer Service
They came out in September to give me a quote. We played phone tag for a week and a half just to get the second measurement done. My install date is supposed to be tomorrow. I have been leaving messages got the project manager for a whole week just to get an update. I called the main number this morning and finally got someone after Beijing on hold for 10 minutes, only to be told that they may not have enough crew to come to install my front door. I wonder if they would have called me if I hadn’t called them for an update! I... read more
I signed my contract in August and didn't get my door installed until November. They cancelled the installation twice before it was finally installed, and then they only offered me $150 off for my inconvenience. They are way over priced. I spent so much time on the phone dealing with these people. Do not fall for their hype!
Recommended
Provide better quality products and service. Our install was terribly flawed, and I've spent HOURS of my life dealing with trying to get satisfaction. Few of their staff ever return calls.
We had our windows replaced (whole house) and have had issues since the installation. Customer service is terrible, when the technicians do show up they either aren't prepared (wrong equipment or wrong replacement parts) or don't have the correct information to do the service. I've called asking to speak to management but have redirected by the front desk with no return calls. Overall I feel like as soon as we paid they were on to the next job like any other big box company. Customer service is your outward appearance and ri... read more
This is my fifth and sixth window with a problem. I have a crack in the one window and wavy glass in the other. After 6 phone calls, I have a service call 43 days from now! When I called for an estimate they were out in 24 hours. Now that they have my money...43 days. After that it will be another month or two until they can order and install the new windows. I am so disappointed and frustrated. This is the worst customer service I have ever received.
Poor communications, mishandled projects, outright lies from management team handling the account after the issues were escalated. We are in the middle of a build out to put in a bay window, and after waiting a month for the replacement glass (first one was installed broken) the team came out to finish the job and doesn’t know anything about replacement. My husband and I have lost time at work plus multiple Saturdays and one Sunday to this install. For $8k, I would have expected a better care for quality of product and custo... read more
Frequently asked questions about Thompson Creek Window Company
How is Thompson Creek Window Company rated?
Thompson Creek Window Company has a 4.3 star rating with 420 reviews.
When is Thompson Creek Window Company open?
Thompson Creek Window Company is closed now. It will open at 8:00 a.m.
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