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The Ritz-Carlton, Chicago

4.6

About this business

The Ritz-Carlton sets the standard in elegance for business and leisure travelers worldwide. We've been perfecting the art of hospitality and have developed an approach to luxury that has never been duplicated. 

Location details

at Water Tower Place, 160 E Pearson St, Chicago, IL, 60611, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.62,926 reviews
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Kristi Young-Tully's profile image
Kristi Young-Tully 
7 years ago

Beautiful hotel and so close to all the great things downtown! Service was exceptional from check in to check out. If it's within the company budget will definitely stay here again when visiting the Chicago area! 

Harmeet S Soin's profile image
Harmeet S Soin 
7 years ago

Awesome hotel, amazing location and exceptional service. What else can you ask for? 

Eric Pogue's profile image
Eric Pogue 
7 years ago

Everything, and I mean everything you want a hotel stay to be. Cannot wait until the next time! 

Nicholas Emery's profile image
Nicholas Emery 
7 years ago

The service from the young lady was at engaging however a little too familiar. The renovation has made the roach more modern and cleaned up the look however it lacks the class and luxury of a true Ritz Carlton managed hotel. I believe this one is a franchise. Not terrible at all but certainly not luxurious in any way. I was staying at The Langham - very classy. 

Jenifer Burkardt Tuite's profile image
Jenifer Burkardt Tuite 
7 years ago

Booked a 3 night weekend stay. The staff is amazing!! The bellmen, check-in, concierge, bar, restaurant, managers everyone is attentive and personable. They all go out of their way to make sure guests are happy! The room was large and bed so comfy. The bath amenities were great. There were a couple of hiccups on Sunday morning, elevator wait times and 45min to get breakfast. However, the staff was on it and did everything to make it right. The restaurant manager even sought us out later in the day. Things always don’t go as ... read more

Dan Sweigert's profile image
Dan Sweigert 
7 years ago
Ma Margie Fe's profile image
Ma Margie Fe 
7 years ago
Lan Hai Tran's profile image
Lan Hai Tran 
7 years ago
William Hightower's profile image
William Hightower 
7 years ago

Service was excellent. The service staff was very courteous and more than efficient. Must come again!! 

Frequently asked questions about The Ritz-Carlton, Chicago

How is The Ritz-Carlton, Chicago rated?

The Ritz-Carlton, Chicago has a 4.6 star rating with 2,926 reviews. 

When is The Ritz-Carlton, Chicago open?

The Ritz-Carlton, Chicago is open now. It will close at 6:00 p.m.  

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