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The Ritz-Carlton, Atlanta
- Hotels
- Atlanta, GA
About this business
The Ritz-Carlton, Atlanta, Atlanta, GA. 22,515 likes. The Ritz-Carlton, Atlanta charms trend-setting guests with impeccable service and a modern vibe in the heart of the city. Discover our luxury...
Location details
181 Peachtree St NE, N.E., Atlanta, GA, 30303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedNever a bad experience. Great service! Friendly staff and I was able to check in and settle in my room by 10 am the morning of my arrival.
The staff here is excellent, but the deluxe room isn't any nicer than a regular hotel room. For what you pay, it's a little bit of a disappointment. In 2016, it's ridiculous that you have to pay extra for wireless internet. The shower sprayed all over the floor because the tub was so tiny, and it sprays over the curtain. The stay was enjoyable, but underwhelming. I really want to make a point in saying that the staff is really great. Also, the nespresso machine is such a nice treat.
Business response:
Dear Ms. Herbert, thank you very much for your kinds words complementing our ladies and gentlemen for their customer service. As regards your concerns with the guest room features, these will be addressed with our upcoming guest room renovation. We truly appreciate your support and look forward to hopefully welcoming you back soon. Regards, Manuel Deisen, General Manager
I was happy enough with my stay there until I got home and checked my credit card balance and realised I had been charged TWICE for my stay. Not happy at all. I'm waiting for a response and for my account to be credited immediately.
Business response:
Dear Andrea, thank you for immediately bringing this to our attention. We will be contacting you directly to resolve the billing.
Business response:
Durn, thank you so much for taking the time to share your feedback. We would like to personally address your concerns about your stay. Would you like to contact our Director of Operations, Matthew Simone at (404) 659 0400 to discuss in more detail?
We decided to treat ourselves and stay here. Great hotel in good location. All staff were helpful and on hand 24hrs. Breakfast was lovely. Couple of little niggles. We had a city view room which was actually a brick wall. Only one bathrobe and there is a coffee shop downstairs but a hotel charging those rates, should provide complimentary coffee imo. We stayed in basic hotels which had unlimited coffee in lobby.
Business response:
Elaine, thank you so much for taking the time to share your feedback. We are glad you enjoyed our hotel, location and breakfast but would like to personally address your concerns about your room and coffee. Would you like to contact our General Manager, Manuel Deisen at (404) 659 0400 to discuss in more detail?
Frequently asked questions about The Ritz-Carlton, Atlanta
How is The Ritz-Carlton, Atlanta rated?
The Ritz-Carlton, Atlanta has a 4.4 star rating with 3,862 reviews.
When is The Ritz-Carlton, Atlanta open?
The Ritz-Carlton, Atlanta is open now. It will close at 6:00 p.m.
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