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The Park at River Oaks
- Apartments
- Houston, TX
About this business
Location details
3121 Buffalo Speedway, Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 11:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter When deciding where to live, the friendliness and patience of the office staff helped me choose this place above others. It was the kindness and patience that sealed the deal for me, as well as the 24 hr gym.
Verified Renter This is a great place to live, great location, well maintained property. I've lived here for almost 4 years and love it.
Business response:
Thank you for the 5-star review! We are so glad that you have enjoyed calling PARO home for the last 4 years. Thank you for being a part of the community!
Verified Renter I just moved to Park at River Oaks. Within less than two weeks I learned that the maintenance team take their job seriously and do a great job. Because of them I feel more comfortable living here and would like to contribute someway as a community member.
Business response:
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Park at River Oaks.
Verified Renter Was once a great place to live, and with more mature and clued-in management, it could be again.
Business response:
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve.
Verified Renter Extremely poor maintenance. The approach feels like a temporary patch rather than a real fix—issues are only addressed when they become critical. Preventive care seems nonexistent.
Business response:
Thank you for sharing your concerns. Our team does perform proactive maintenance and works to resolve issues thoroughly. Please reach out with any specific items—we’re here to help.
Verified Renter Filthy corridors. Can’t get maintenance to clean then after several requests
Business response:
Thank you for taking the time to voice your concerns. You submitted three service requests for the same issue on Wednesday. Maintenance deep cleaned the hallways on Thursday. We do our best to respond promptly to requests, but some days there may be emergencies that occur and require immediate attention. Thank you for your understanding.
Verified Renter I love living here, but the communication is really bad for me because for some reason I can't ever log into the portal at River Oaks but luckily I can go through the gray star portal now and get help. I have given them my email five or six times plus it's the same email I've had for ever so it should be on the lease. It's just irritating. I feel safe here too.
Business response:
Hello! Thank you for the review. We would be happy to assist you with using the portal if you can stop by our office today or anytime this week. We recently switched apps, so it may be as simple as us assisting you with downloading the new app. We look forward to seeing you soon!
Verified Renter The community is generally pretty nice. It’s quiet and polite, most of the issues are administrative. I don’t think there’s enough trash pick up, I think it’s only two days a week? I don’t believe this is the fault of the staff but the new roofs they bragged about are leaking in Building 7. Hopefully that we can get that fixed soon! Also I think the garage could use a big sweep. The gravel that’s accumulated causes a lot of skidding noises from the cars. If you aren’t careful you can slip on the gravel yourse... read more
Business response:
Thank you for taking the time to leave us a review. Valet trash pickup is Sunday through Thursday evenings. Our maintenance team empties the trash container rooms daily, and Waste Management empties our compactor weekly. We are sorry that there was an issue with the missing gutter, but that has since been repaired. We are in the process of having the garage cleaned and power washed, along with new striping and numbering very soon! If you ever have any questions or concerns, please feel free to reach out to us at 713-587-3500... read more
Verified Renter The Park at River Oaks is a great location with great amenities. It’s not far from anything but not so close you’re constantly stuck in traffic. The leasing office staff is kind, but if they allude to the fact that the trash valet is a removable expense it is NOT. The maintenance is quick AND effective, I’ve had a couple of same day fixes which is extremely valuable. It’s a good place to be.
Business response:
Thank you for taking the time to leave us a review. We are sorry if there was any misunderstanding regarding the essentials section on our Community Fee Guide. We created that guide specifically to provide a clear understanding of our fees. Those essential fees, including the Door-to-Door trash, are billed monthly along with your rent. We are glad to hear that maintenance has provided you with great service, and we are so happy to have you both here. Thank you for choosing PARO as your home.
Frequently asked questions about The Park at River Oaks
How is The Park at River Oaks rated?
The Park at River Oaks has a 4.2 star rating with 345 reviews.
When is The Park at River Oaks open?
The Park at River Oaks is open now. It will close at 5:00 p.m.
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