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The Park at River Oaks
- Apartments
- Houston, TX
About this business
Waiting for you to make it home - this Greystar professionally managed community offers a mixture of comfort, style, and convenience. With an intriguing list of attractive amenities and features, we are committed to an exceptional standard of living. Contact us today to find your next perfect home!
Location details
3121 Buffalo Speedway, Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 11:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter I love living here, but the communication is really bad for me because for some reason I can't ever log into the portal at River Oaks but luckily I can go through the gray star portal now and get help. I have given them my email five or six times plus it's the same email I've had for ever so it should be on the lease. It's just irritating. I feel safe here too.
Business response:
Hello! Thank you for the review. We would be happy to assist you with using the portal if you can stop by our office today or anytime this week. We recently switched apps, so it may be as simple as us assisting you with downloading the new app. We look forward to seeing you soon!
Verified Renter The community is generally pretty nice. It’s quiet and polite, most of the issues are administrative. I don’t think there’s enough trash pick up, I think it’s only two days a week? I don’t believe this is the fault of the staff but the new roofs they bragged about are leaking in Building 7. Hopefully that we can get that fixed soon! Also I think the garage could use a big sweep. The gravel that’s accumulated causes a lot of skidding noises from the cars. If you aren’t careful you can slip on the gravel yourse... read more
Business response:
Thank you for taking the time to leave us a review. Valet trash pickup is Sunday through Thursday evenings. Our maintenance team empties the trash container rooms daily, and Waste Management empties our compactor weekly. We are sorry that there was an issue with the missing gutter, but that has since been repaired. We are in the process of having the garage cleaned and power washed, along with new striping and numbering very soon! If you ever have any questions or concerns, please feel free to reach out to us at 713-587-3500... read more
Verified Renter The Park at River Oaks is a great location with great amenities. It’s not far from anything but not so close you’re constantly stuck in traffic. The leasing office staff is kind, but if they allude to the fact that the trash valet is a removable expense it is NOT. The maintenance is quick AND effective, I’ve had a couple of same day fixes which is extremely valuable. It’s a good place to be.
Business response:
Thank you for taking the time to leave us a review. We are sorry if there was any misunderstanding regarding the essentials section on our Community Fee Guide. We created that guide specifically to provide a clear understanding of our fees. Those essential fees, including the Door-to-Door trash, are billed monthly along with your rent. We are glad to hear that maintenance has provided you with great service, and we are so happy to have you both here. Thank you for choosing PARO as your home.
Verified Renter so far new. nothing much to comment. Apartment looks fine. Staffs are helpful. But cleaning in common areas is a big concern.
Business response:
Thank you for taking the time to leave us a review. Now that the renovations and construction is finishing up, we will be able to do a much better job keeping the hallways cleaned.
Verified Renter The size of the rooms is very good, and the noise level is very good, except from tenants above. However, the halls are seldom washed, so animal stains remain, and the garage is not kept clean. One cannot read the numbers on the assigned spots, and sand and leaves collect.
Business response:
Thank you for taking the time to leave us a review. We understand the frustration experienced while we have been renovating the community. While we do clean the hallways on a regular basis, it is difficult to stay clean with the construction. Now that we are finishing up, you should see the hallways and garage start looking much cleaner without all of the dust and debris. Thank you for your patience while we have been renovating.
Verified Renter The past 3 years have been very trying, inconvenient and noisy due to garage and overall property renovations. PARO’s location is ideal; however, most people do not/would not want to deal with the noise and interruptions.
Business response:
Thank you for taking the time to leave us a review. We understand your frustration with the renovations, but the roof replacement should be finished this week, and we are excited to have it all completed. Thank you for your patience while we have been improving our community. It is much appreciated.
Verified Renter Everything far exceed all expectations from our first contact. Moriah responded immediately to my request for a tour, and diligently followed up even after we moved in. The staff member are so attentive, genuine, and helpful in every way. We have lived in A LOT of apartments and this is truly a rare find.
Business response:
Thank you so much for the 5-star review and kudos! We are happy to hear that you had such a great leasing and move in experience, as well as you took the time to share it. Thanks again and welcome home!
Verified Renter I know the PARO office team and PARO maintenance team work very hard at trying to meet the needs of its residents. In my view most of the community problems at PARO need to be better addressed by GS corporate.
Verified Renter I like my apartment. It is spacious, and the location is close to grocery stores, etc. the in house maintenance people are friendly and helpful. Usually the response is quick. This time communications failed. The dirty halls and garage concern me though.
Business response:
Thank you for taking the time to leave us a review. We are sorry that the halls and garage are dusty from our renovations right now. We are doing our best to clean as much as possible, but it is a challenge to keep it clean all of the time right now. Once the renovations are complete, we will have the hallways and garage back to the level of cleanliness that we are all used to here. Thank you so much for your patience and understanding.
Frequently asked questions about The Park at River Oaks
How is The Park at River Oaks rated?
The Park at River Oaks has a 4.2 star rating with 322 reviews.
When is The Park at River Oaks open?
The Park at River Oaks is closed now. It will open at 10:00 a.m.
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