The Langston

Edward M 

on BBB

2 years ago

Following my move out at Desert Creek Apartments which I cleaned very well I was charged for a full apartment clean. Mind you I work in a clean room making prescription pharmaceuticals so when I say it was cleaned, it WAS! When I voiced this to Greystar they replied 60 days after my move out with addition carpet cleaning charges. I issued them a letter stating that I had video of the apartment showing it was completely clean and they cannot ADD charges to my account 60 days later. To which they replied with an email stating ... read more

JD J 

on BBB

2 years ago

*********************** is very unprofessional. After applying for an apartment and paying their Admin fee o went to the property to view a unit. After viewing I asked for the Lease Agreement to be issued. Nothing. And I mean ZERO contact from them. I had applied for a few other apts and had been approved for all of them. I went ahead and selected one. Still had heard NOTHING from *****. I contacted their office for a refund. After acting as if he didnt recall me coming to the property and going back and forth I reminded him... read more

Keivan P. 

on BBB

2 years ago

ACCOUNT #******** PLEASE READ!!!!!!!!! Like many others, my experience with Greystar apartment property H32343***353434333935H has been horrible. I rented 2 apartments at Laurel ****** Apartments unit #*** and #***. When I moved out of unit #*** I did not get charged move out charges. I had an agreement with the property manager at Laurel ****** for a 6 month lease and a prorated amount for the first week of May 10,2022. I paid my lease in full and the prorated amount, and shortly after I received a Summary of move out charg... read more

Renae L 

on BBB

2 years ago

Greystar has awful company practices. They do not care about their tenants, they only care about money. I lived in their apartments for 2 years. My rent went from $1250 to $1750. During this time every single neighbor I had around me moved out, some of which had lived their 6+ years. And then by some miracle, they lowered it back to $1550. They were simply price-gouging because they could because of the market. That's not the worst part though. I had a walkthrough with maintenance and knew I would be charged for drip pans an... read more

Cindy G 

on BBB

2 years ago

After 12 days of reaching out to the leasing office. I finally got some what of a resolved issue. After being sent a legal form & took a credit hit I was given answers. I was incorrectly charged for my rent, paid what was stated on the ****, and took 12 days for assistant mgmt to resolve my rent price. I brought statement proof + receipts of the last 10 months payments and was told I was never charged for rental garages. It took mgmt two full weekends to reach out to me after sending multiple emails directly to get this prob... read more

Yoana Y 

on BBB

2 years ago

**** BEWARE! Shortly after they purchased our apartment complex, the quality of amenities and services decreased tremendously! Management was absolutely incompetent, would jot return calls, would not take care of problems. Gym was dirty, machines weren't working and people were smoking in it illegal substances. After alerting management, nothing was done. Pools were dirty and green for about 2 years. I could go on and on.. BUT the worst part was that they try to scam you and build up you last statement with additional charge... read more

AOT 

on BBB

2 years ago

8:52 PM Vacuuming my house with a vacuum that is cordless and expensive to be considerate to keep the noise low. Whoever feels the need to bang a stick on my floor from below has serious anger management issues and is causing me constant stress that I am not allowed to clean my house and should Wisper in the penthouse. I also witnessed a robbery last night across the street at the 7-11 and walking down the hallway with a witness mentioned how dangerous it is here with all the violent homeless people yelling outside all day a... read more

Johnny W 

on BBB

2 years ago

Their employees literally opened an envelope that I received in the mail, it had my name on it, and they even admitted to me that they opened it (and it happened to have a check wrote out to me in it). Pretty sure thats considered a felony. They didnt tamper with it (besides writing on the envelope) as far as I know, but its one small example of an infinite amount on why Greystar, particularly Platform in ********** ** is a massive fraud. 

DM H 

on BBB

2 years ago

GreyStar is the greediest and most unreliable management company in the business. We have now had the unfortunate experience of having them buy out our previous complex, we hated it even more than the original owners, because of which we moved to an entirely new timezone to a non-Greystar complex, only to have this complex purchased and down-graded by Greystar as well. Both times we saw a decrease in both general security and competency of any new management they put in place. Just in the time since it's been acquired - our ... read more