The Langston

Ward B. 

on BBB

3 years ago

They avoid maintenance responsibilities, then charge you for them later. They are literally the worst landlords I’ve ever had. 

Mira A 

on BBB

3 years ago

Our **************** Express Appliance completed repairs for Greystar / *********************** ********************* , there are 5 outstanding invoices since 2020. We are trying to reach Bridgepoint Apartments for several months, we met all their requirements to comply with NETVENDOR in order for them to proceed with the payment(have proof of email). This company just simple refused to pay. Their ********************* | Community Manager is trying his best to help us to get paid for completed jobs, we have all unpaid invoic... read more

NK 

on BBB

3 years ago

The largest property management company on the planet is also the largest crooks in the business. Don't ever rent from one of them. You get some good people in management, but they pay them so little (even compared to other companies) that it's a constant revolving door. They also stretch them so thin and often have managers working two different properties in one week, so they are a) never available and b) too overworked to care. I am dealing with a manager now who I have literally had to call 3X in the last two weeks since... read more

Maria S. 

on BBB

3 years ago

Please new applicants.... PLEASE RUN away from any housing community owned by this company. This Management Company is negligent, PERHAPS borderline corruption and should be federally investigated. They own thousands of properties, in the US and internationally, as well as the Far East; boasting online about having over 275,000 TENANTS. Why are there so many lease and code violations "collectively" within many of their US properties with one thing consistent. If anything happens in or around your unit, there is often limited... read more

RL 

on BBB

3 years ago

This company employees people who lie. Refuse to call back or work with clients unless you give in to their demands. Will send out a **** without any explanation why and demand you pay them, then refuse to speak to you. Very unprofessional. Multiple emails and calls have gone unanswered. I have no faith that this company will do as they claim they will and anybody looking to rent from them should look elsewhere. 

Yangzi X 

on BBB

3 years ago

We received a refund from the Greystar management team at ********* Apartment in ******* and they revoked the payment after we cashed the check.Our experience with the management team has been truly terrible. This managing team will try to cheat you out of every single ***** you leave with them. Before turning in our first application, Leasing Manager Kaleb told us holding deposits are fully refundable. Only the application fees are non-refundable. After submitting our first application, there were no responses or updates fr... read more

Shelby H 

on BBB

3 years ago

Let me start of by saying this is the worst area and apartment complex in *******. We moved from ********** so didnt know the area too well. When we first moved in to the *********** apartments, we were supposed to get an upgraded apartment but off-course we didnt. They told us to move all our furniture into the bedrooms and they would upgrade it like they should have in the first place. The people who owned these apartments before grey star didnt give us any issues but soon as the new manager came in all h*** broke loose. W... read more

Laniece 

on BBB

3 years ago

I currently just moved here in July 2021 and there is a mouse infestation the leasing office and ****** the manager wont do anything about it they will only put Decon down and put mouse traps but they will never take a step further and actually figure out how the the mice are getting in our homes must I remind you I live on the second floor and I pay $1600 a month Since the leasing office doesnt give a rats --- about the unstable living conditions and the nasty infections mice carry i took matters into my own hands and calle... read more

John S 

on BBB

3 years ago

Absolutely horrendous company. After living in my apartment for 6 years, never missing a payment etc. I was told my tenancy would not be renewed due to a “mandatory renovation.” I was originally offered the opportunity to relocate to a renovated unit, but after several attempted conversations with management- which was the property manager screaming at me- I received an official non renewal and would not be offered the opportunity to relocate. The property itself is so decayed, with the water being shut off several times a w... read more