The Federal Savings Bank

Sharon C 

on BBB

4 years ago

I had never heard of The Federal Bank as I haven't been back in the US for that long. I received a letter in the post re: refinancing and I did respond to see what they had to offer. I am so glad I did. I had checked out other offers from banks and even my original mortgage lender for the 2 duplexes I was refinancing, and they could not offer anything as attractive as what the Federal bank offers. My banker helped me refinance using my principal residence to get even better rates and this has saved me much money. We're worki... read more

AMY M 

on BBB

4 years ago

Gina was 100% fantastic to work with. She was able to answer any question we had quickly and promptly. She kept us updated on the progress of the application from beginning to end. I would recommend her to anyone. 

Josh 

on BBB

4 years ago

I was sought out by this company to refinance my home back in 2/2020. Not shortly after signing with them they had already sold my mortgage to PHH without notifying me, though continued taking my payments. In June 2020 I received a past due statement from the ‘new’ mortgage company. Upon calling PHH they were able to advise me of what happened with my mortgage. I spoke with numerous agents at The Federal Savings bank, and was promised all funds would be transferred within 10 days, any late fees would be waived, and this woul... read more

Shannan P. 

on BBB

4 years ago

Don is an excellent loan officer. He is articulate, patient, very easy to talk to and incredibly helpful and supportive. We were impressed with his level of knowledge as well as his prompt responses when needed. He had our best interest as his focus and our overall experience was seamless. Thanks Don! 

Melissa M 

on BBB

4 years ago

The Federal Savings Bank have been calling me for the last few weeks despite me saying I already have a loan officer. Then James **** there VA Loan Guy continues to be rude and abrupt. I've told them several times I didn't want to waste their time or my own. 

Ziyad 

on BBB

4 years ago

I had original gone to another banker to get a loan, but they had some issues with the insurance company and could't do it and was about to ask for a deny letter from them so that I can get my escrow money back. But prior to asking for my deny letter, I asked family and friends if they knew any bankers. My brother who just in April closed on his house gave me Hazem ***** number. I contacted Hazem at 5 pm thinking I will hear from him on the next day. But wow, I was wrong, he called me back within 20 minutes and I had given h... read more

Merv H. 

on BBB

4 years ago

(((((((((((( FRAUD ))))))))))) I am a Viet Nam veteran who sought to lower my interest rate through a mail solicitation from this bank. I called to find that I qualified and could refinance through them for a monthly payment that was about $300 dollars per month less than what I now pay. To get this started I was required to pay a $219 application fee. I applied, then circumstances quickly changed! Wouldn't return phone calls or email. The amount I wished to refinance was just over $277K. By the time they packed all their fe... read more

Neel S. 

on BBB

4 years ago

Its ridiculous how they have an A+ rating on here. We are 800$ down the drain and have wasted 6 weeks of our time trying to refinance with them. I should have noticed the first red flag that the 1800$ charge on our loan assessment was a "refundable rate holding fee" whereas it showed up as a "points payment" on the actual document. I think we dodged a bullet by shutting down the process with them after 6 weeks of anxiety and stress dealing with their incompetent team. Appraisal report worth 500$ came back stating FSB team di... read more

Cynthia J 

on BBB

4 years ago

I over the years have done quite a few transactions (Realestate). I was very pleased with Ravi ***** he was knowledgeable and efficient. He responded to all my text and emails within an hour. Best service, we even closed sooner than I thought was possible! Thanks so much!