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The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Support was timely, informative, thorough and accurate. Great experience working with Jose.
The entire experience was awesome. I will definitely recommend this bank to everyone I know. Mike ****** Is a great person and very knowledgeable about his job. The communication was spot on at all times. Never made me feel like I had any doubts about the transaction. I have nothing but good things to say about this Bank and it’s staff. Thank you Mike ******, Mario ******* and The Federal Savings Bank.
I am currently in the process of building the bank can’t seem to get their crap together and do their job! Delays incurred and additional costs because they can’t seem to do their job in a timely manner! I do NOT recommend!!!
Business response:
Hi Whitney, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share regarding your experience, please send them via email to customersupport@thefederalsavingsbank.com Thank you, Customer Support
I went to these guys for a refinance for my house the loan guy was very knowledgeable and sold himself very well. Our first option was a cashout mortgage after an appraisal unfortunately our house did not appraise (not the companies fault) so we went with option B streamline. Here was my main concern. being a first time refinance i did not know any of the steps nor did they explain anything well at all. I was told that my credit that was originally pulled was good for 120 days turns out that was a lie. I asked is there anyth... read more
Business response:
Hi David, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to share on your experience, please email us at customersupport@thefederalsavingsbank.com Thank you, Customer Support
Cheyenne is absolutely incredible, she is my top lender referral source for my real estate transactions. One thing that sets Cheyenne aside from any other lender that I have worked within 14 years are her impeccable communication skills. Cheyenne not only seeks out the best strategy in order to get the best loan terms for her clients, but she does it with clear proficiency throughout the whole process. As an agent myself, I am always thoroughly impressed with her, and that is why I continue to give her referrals. Having Chey... read more
Steve *******provided me the best real estate transaction I have ever had. He gets a 13 on a scale of 1-10
I recommend to every person I know that is considering refinancing or buying a house to use Isaac Shalom as their mortgage banker. We used Isaac when we first bought our house and when we refinanced the first time. Isaac made us feel like we were the most important client we had. He is extremely knowledgable, professional, and excellent at his job and explaining the process to a layperson like me. I told him we were considering refinancing if it hit a specific rate. Isaac checked the rates every single week for us and called... read more
Mike ****** and his team were great to work with! Mike is easy to speak to and he simplified the verbiage and process for us. He was readily available via email, phone and text. His support team was prompt and the day of our closing, the Notary was great. Due to COVID19, we signed all paperwork outside on our deck and she was extra careful and great to work with.
Andrew was outstanding to work with; knowledgeable, very helpful, patient and efficient. On a human level he is one of the most kind and thoughtful persons I have ever done business with. His word is his promise. When he said he would do something or get back to you, he did. Andrew was also fun to work with and you felt like you knew him. I hope to chat with him once and a while in the future! My wife and I are so lucky Andrew answered the phone when we initially called The Federal Savings Bank. I highly recommend him to you... read more
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open tomorrow at 8:30 a.m.
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